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  • Customers like
    • Location9
    • Cleanliness8
    • Most of equipment6
  • Customers don't like
    • Customer service25
    • Unprofessional employee attitudes15
    • Rude employee14

  • 16 hours ago
  • Sport
  • Orem, Utah
  • Enrollment
  • 1
  • 1
  • 23

DO NOT JOIN if you ever plan to cancel your membership. My wife had a membership and cancelled so we thought over a year ago. Unfortunately for us we didn't check our credit card statements close enough. Turns out that we have been paying for a membership for more then a year that we have not been using. Not sure how they managed to go through at least one credit card number change. On the 2nd... Read more

Was this review helpful? 1 1

  • 1 day ago
  • Other
  • Dover, New Hampshire
  • 1
  • 1
  • 18

I don't know what has happened to the Dover NH location but the entrance and the woman's locker room and bathroom (especially) are filthy. The stalls are dirty and the toilets look they are never cleaned and the trashes are always full. I know that the person working there now does not have to log people in so what is she doing. And isn't there an overnight cleaning person? It's really a shame... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Fitness Centers
  • West Des Moines, Iowa
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Location had bad customernservice...got my phone number wrong...accused me of using foul language...called me on the phone and called me a liar when it was thier fault from the beginning.....caled me a *** as I got hung up on....had smart aleck attitudes and were condescending. Revoked my membership from ALL locations even though theirs was the one I had issues with. Treated me rudely and I do... Read more

Was this review helpful? 0 1

  • 2 days ago
  • Advertisements and Cons
  • Jacksonville, Florida
  • Bad Service
  • 1
  • 1
  • 99
  • REVIEW RATING 4/5

Today in the morning I decided to become a member of Planet Fitness at 8725 Old Kings Rd.S., where my wife is already a member. Unfortunately the front desk clerk was unprofessional and extremely rude. He disdainfully told my wife that her $10 a month membership, the one Planet Fitness advertises all the time!, which is really $10 a month plus other fees to add to a few hundred dollars, was... Read more

Was this review helpful? 1 1

I noticed that people are on their phone s or stand around the work equipment and talk and due not clean equipment when day are done I am looking in two a,new gym cause workers are not friendly with customers thanks Add comment

  • Jul 22
  • Fitness Centers
  • Burlington, Massachusetts
  • Planet Fitness Staff
  • 2
  • 2
  • 47
  • REVIEW RATING 3/5

Planet fitness in reading mass has the rudest meanest girls working during the day. Wait....they are nice to men and rude to women only . Even worse. Won't be going there in the day anymore. Who wants to be greeted by ***! Read more

Was this review helpful? 0 0

  • Jul 21
  • Fitness Centers
  • Bellevue, Washington
  • Planet Fitness Staff
  • 1
  • 1
  • 172
  • REVIEW RATING 4/5

My name is Joseph, my girlfriend is a currrent member of planet fitness. I have been a member of planet fitness off and on for years. My complaint is about an assistant manager named Devon at the planet fitness in hunters creek florida..He is a condiscending, completely unprofessional, jealous, hating loser.yes . this employee approached me and told me that i had a coupld of members complain... Read more

Was this review helpful? 0 0

  • Jul 21
  • Fitness Centers
  • Ponce, Ponce
  • Planet Fitness Staff
  • 15
  • REVIEW RATING 4/5

THE MANAGEMENT IS SO RUDE AND GHETTO THEY DONT EVEN TRAIN THEIR STAFF THEY LEAVE THE STAFF ALONE TO ATTEND TOO MANY CUTOMERS. THE BATHROOM IS NOT CLEAN. THE LOCKERS ALWAYS HAVE DUST. THE SECOND FLOOR IS UNORGANIZED . THE STAFF ISNT TRAINED. ONE OF THE TRAINERS IS ALWAYS LATE AND IS RUDE. YOU SIGN UP FOR A TRAINER AND ALL HE IS DONG IS FLIRTING WITH CUSTOMERS. THIS IS PLANET FITNESS PONCE, PUERTO... Read more

Was this review helpful? 0 0

  • Jul 20
  • Fitness Centers
  • Hamtramck, Michigan
  • Planet Fitness Membership
  • 2
  • 2
  • 176
  • REVIEW RATING 4/5

On July 11,2015 I was in the Southfield,Mi.facillity doing my regular work out routine.I noticed the employee behind the desk who had just relieved another employee(about 9:30 p.m.) was consistently starring at me,I at ignored the employee until I noticed that he was using other patrons to stand behind me and just stare at myself.I`ve made complaints about this kind of behavior before.After... Read more

Was this review helpful? 0 0

  • Jul 20
  • Fitness Centers
  • Kansas City, Missouri
  • Planet Fitness Membership
  • 22
  • REVIEW RATING 4/5

Management needs to learn good customer service! I entered the gym to workout without my friend present which was only 10 mins away. They told me it was $20 for a day pass which is extreme for.any gym. Where most charge 8-10 dollars. I just wanted to get warmed up until my friend showed up. Reminder I workout with a demographic that works out. I come to kansas city and give golds gym and other... Read more

Was this review helpful? 0 0

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