Planet Fitness Complaints and Reviews

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Planet Fitness
Main address: 26 Fox Run Road 03801 Newington NH
603-750-0001, , info@planetfitness.com
  • 535+38 mobile complaints
  • $47.3K claimed losses
  • $82 average
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The worst customer service experience from staff. Went to general manager and no difference. Its all about money from them. Tried cancelling membership due to poor treatment by staff and was told to pay. Never again. Planet fitness is a big joke. Add comment

My husband was trying to help me get a routine to start lifting weights, the lunk alarm kept going off! We thought it had to be somebody else until they informed us it was him. There's no way he was slamming weights. I guess it's a crime to even be in good shape at planet fitness so there went my workout buddy & motivator... Thanks a lot for not judging him. Add comment

  • 1 day ago
  • Health and Beauty
  • Membership
  • 25

This is by a LONG way the worst fitness center I have ever dealt with. I signed up with the south location in my town. I decided I wasn't really interested in it because I was walking and playing so much tennis, so I didn't get a proper membership card. I then moved to the north side of town. I went in to try to move my membership to that location. They wouldn't do it, I don't even remember... Read more

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  • Aug 16
  • Fitness Centers
  • Torrance, California
  • Credit Card Info
  • 1
  • 72

Sign in for new membership with application and credit card. Employee went to back to enter data and new membership. Two days later, my credit card was compromise right after the membership initial fee was charged. Was contacted by credit service of foreign charges made and was then blocked. I feel that the privacy of my contract info and the numbers of my credit card was written down and sold... Read more

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  • Aug 14
  • Fitness Centers
  • Unhelpful Staff
  • 4
  • 65

WORST EXPERIENCE OF MY LIFE! TERRIBLE VENTILATION, ALMOST PASSED OUT, THEY GIVE YOU THE HARDEST TIME TO CANCEL A MEMBERSHIP AND IT IS NEARLY IMPOSSIBLE TO FILE COMPLAINTS! CORPORATE, WHERE ARE YOU??!! I HAVE SENT EMAILS AND CALLED AND THERE IS NO MANAGER OR HIGHER UP WHO IS WILLING TO TALK TO ME ABOUT MY CONCERNS. I HAVE NOTHING BUT BAD THINGS TO SAY ABOUT THE UNPROFESSIONAL INCOMPETENT AND... Read more

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  • Aug 12
  • Fitness Centers
  • Bad Customer Treatment
  • 3
  • 22

Not customer oriented. Complete waste of money and insufficient amount of locations. Read more

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  • Aug 11
  • Fitness Centers
  • College Station, Texas
  • Cancelled Membership
  • 8
  • 344

In a survey I completed this morning, I submitted that I found Planet Fitness' "LUNK ALARM" to be hypocritical in a "JUDGEMENT FREE ZONE" and my membership was promptly canceled by district manager Ashlie Odle. For those of you that don't know, the "LUNK ALARM" is a big purple siren that goes off if a member lets out a grunt while lifting or drops weights, both of which I had never done. PF's... Read more

Was this review helpful? 2 3

  • Aug 09
  • Fitness Centers
  • Cancelled Check
  • 1
  • 200

I joined Planet Fitness last week in Cookeville, Tennessee.... I gave them a credit card, requested monthly draft. They told me that I had to give them a blank/cancelled check, that is how they conduct business. I had my identity stolen several ears ago, from giving a blank/cancelled check to a business...cost me much. The rude people at Planet Fitness Cookeville, Tennessee continued to... Read more

Was this review helpful? 2 0

I broke my foot and cannot get there to downgrade my membership in person from $19.99 to $9.99 and they refused to to it over the phone! I obviously can't drive, and I'm about to cancel all together if they don't fix this. It's very inconsiderate of them because of my situation. Please help me, I want to continue my business with you. Thank You. Add comment

  • Aug 09
  • Fitness Centers
  • Naples, Florida
  • No Air Conditioner
  • 3
  • 56

I'm fed up with Planet Fitness. It's over 90 degrees here in South Florida and the asswipes at PF here in Naples do not care to put the ac at a decent temp where folks can remain cool enough to get in a good work out. I have received several heat rashes that start to appear every time I'm in there any longer than a half hour, which is not enough time at all to get in a good workout. I'M FED UP!!!... Read more

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