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  • Customers like
    • Location9
    • Cleanliness8
    • Most of equipment6
  • Customers don't like
    • Customer service25
    • Unprofessional employee attitudes16
    • Rude employee14

  • 9 hours ago
  • Fitness Centers
  • West Mifflin, Pennsylvania
  • Membership Account
  • 1
  • 1
  • 17

Charging 120 for 13 months if given access of checking account. If you pay for the year up front it is 169. Talked to someone at corporate office and they were very rude. Was told that the paying for the whole year was discouraged. This does not make any sense to me. I am very uncomfortable with giving anyone access to my checking account. I just want to pay the same amount as everyone else... Read more

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  • 2 days ago
  • Fitness Centers
  • Benton Harbor, Michigan
  • Planet Fitness Membership
  • 4
  • 4
  • 116
  • REVIEW RATING 4/5

Thought that $10/month was too good to be true? Well it is. I moved from the country for work and decided to cancel my membership for while I was abroad and then I would rejoin upon my return. Well due to the customer service I recieved while trying to cancel my membership (I still haven't been able to cancel because of their scam) I am never joining PF again and will strongly discourage... Read more

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  • Aug 01
  • Fitness Centers
  • Rochester, Minnesota
  • 4
  • 4
  • 168
  • REVIEW RATING 5/5

Terrible, untrained employees. I was into the 3rd rep of my 3rd set of tricep pushdowns, when the pin released on the cable harness. The harness fell to the floor, splitting my skull on the way. As loud as it was, it still didnt bring any of the 3 employees there to aid me. The harness split my head open 4", and I was bleeding heavily. After a couple of minutes, I.went up to the desk securing the... Read more

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  • Aug 01
  • Fitness Centers
  • Wyoming, Rhode Island
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

I have had a membership for a few years now and have not worked out in quite sometime. I went to begin working out again and was told I owed them $119 for funds they attempted to withdraw and were unsuccessful. Mind you this was in 2014 April, May and June. Currently they are deducting $20.00 a month and have been religiously but will not allow me use the facility until this "balance" is paid.... Read more

Was this review helpful? 0 1

  • Aug 01
  • Health and Beauty
  • Vero Beach, Florida
  • 1
  • 1
  • 76
  • REVIEW RATING 3/5

I am A recent black card holder but a member at P.F. for about 5 years now I always pay my dues on time and I never have an issue about the amount of friendly service that is available to help me reach my goals . I have a small handicap that I received while serving our country in Vietnam that a message on my back that helps after a long hard work out. at this point in time i asked if i could... Read more

Was this review helpful? 0 0

  • Jul 28
  • Fitness Centers
  • Fountain Valley, California
  • Planet Fitness Membership
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

This review is in regards to the manager Ericka Flores. I had been very sick for months and unable to work out or even go to the club, once I stared feeling better I went to the club to pick up my new member package and was told I was delinquent. Now a few weeks prior I was told that my account was in good standing and come on in. Since they just took out another payment out of my account I... Read more

Was this review helpful? 0 0

  • Jul 28
  • Fitness Centers
  • Orem, Utah
  • Planet Fitness Membership
  • 2
  • 2
  • 176
  • REVIEW RATING 4/5

DO NOT JOIN if you ever plan to cancel your membership. My wife had a membership and cancelled so we thought over a year ago. Unfortunately for us we didn't check our credit card statements close enough. Turns out that we have been paying for a membership for more then a year that we have not been using. Not sure how they managed to go through at least one credit card number change. On the 2nd... Read more

Was this review helpful? 1 1

  • Jul 28
  • Other
  • Dover, New Hampshire
  • 1
  • 1
  • 59
  • REVIEW RATING 4/5

I don't know what has happened to the Dover NH location but the entrance and the woman's locker room and bathroom (especially) are filthy. The stalls are dirty and the toilets look they are never cleaned and the trashes are always full. I know that the person working there now does not have to log people in so what is she doing. And isn't there an overnight cleaning person? It's really a shame... Read more

Was this review helpful? 1 0

  • Jul 27
  • Fitness Centers
  • West Des Moines, Iowa
  • Planet Fitness Membership
  • 1
  • 1
  • 51
  • REVIEW RATING 4/5

Location had bad customernservice...got my phone number wrong...accused me of using foul language...called me on the phone and called me a liar when it was thier fault from the beginning.....caled me a *** as I got hung up on....had smart aleck attitudes and were condescending. Revoked my membership from ALL locations even though theirs was the one I had issues with. Treated me rudely and I do... Read more

Was this review helpful? 0 1

  • Jul 26
  • Fitness Centers
  • Jacksonville, Florida
  • Planet Fitness Membership
  • 1
  • 1
  • 166
  • REVIEW RATING 4/5

Today in the morning I decided to become a member of Planet Fitness at 8725 Old Kings Rd.S., where my wife is already a member. Unfortunately the front desk clerk was unprofessional and extremely rude. He disdainfully told my wife that her $10 a month membership, the one Planet Fitness advertises all the time!, which is really $10 a month plus other fees to add to a few hundred dollars, was... Read more

Was this review helpful? 1 2

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