Planet Fitness Complaints and Reviews

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Planet Fitness
Main address: 26 Fox Run Road 03801 Newington NH
603-750-0001, , info@planetfitness.com
  • 551+41 mobile complaints
  • $47.7K claimed losses
  • $81 average
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  • 15 hours ago
  • Other
  • Memberhip
  • 1
  • 1
  • 23

on july 28 2013 . I had 2 strokes and have not been to planet fitness sense . sometime in september 2013 I tried to cancel by calling my local club . I was told that I had to get there form and fill it out and send it certified mail ... im unable to do that cause the strokes have kept me from being mobile . planet fitness does not care as long as they can get there 10 bucks a month . they charged... Read more

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  • 2 days ago
  • Fitness Centers
  • 1
  • 1
  • 112

i used to be a member of the Rooney Ranch planet fitness in Oro valley Arizona. i say used to because my membership was cancelled because twice i asked people to move off of the step or machine that i was to move to next in the 30 minute circuit. when i asked them to move they looked at me like i was insane. i then pointed to the sign that outlines usage and they are like huh. so i went to the... Read more

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  • Sep 12
  • Ex Employees
  • Philadelphia, Pennsylvania
  • Bad Management
  • 1
  • 1
  • 77

PF is the worst company I have ever worked for. The employees and manager engaged in constant judgement of the members. On one occasion, I observed my manager laughing and snapping a picture on his phone of a member mid-work out. The regional manager in Philadelphia basically hangs around and does damage control for the manager, who is almost always engaged in some sort of breach of policy.... Read more

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  • Sep 09
  • Fitness Centers
  • Albuquerque, New Mexico
  • Gym Membership
  • 1
  • 1
  • 159

Back in February I was asked by the manager at the Menaul, Albuquerque location if I wanted to transfer my membership from the Montgomery location to there. I happily accepted and he said it was done. Come early May I decided to cancel (after over a year) due to the location donate to being in looking like a dirty locker room. I spine to the same "manager" who said it was done. A week later I... Read more

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This is the second time I walked in PF and was ignored I sat at the desk for five minutes before I decided to walk out they have the worst customer service in any other gym I been to instead of talking to each other they need to start taking care of their customers Add comment

     

  • Sep 08
  • Fitness Centers
  • Terrible Employee
  • 71

Yeah the Planet Fitness West location has had the issues for a while and unfortunately the General Manager Kristy or Kristen whatever her name is doesn't make it any better only worse.....she likes to egg the problems on which shows you off the bat that they use the protect your own style of management there...if this is the case how about move the front desk away from the entrance/exit since the... Read more

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  • Sep 07
  • Fitness Centers
  • Positive Experience
  • 37

I am aware that things do happen and that is very unfortunate but I just have to say that I am a member at the facility in BrookPark, Oh., though have been to different cities and states, and have nothing but the best to say about the assistance, friendliness and great attitudes in all of the places I have been. Such cleanliness should also be commended. Just wanted to say thank you to the... Read more

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  • Sep 04
  • Fitness Centers
  • New York City, New York
  • Personal Checking Info
  • 359

Our family signed up with PF when they were having a 99.00 special. Signed FOUR memberships. Today we went in to renew the membership. WE DID NOT ASK FOR A SPECIAL OR DISCOUNT. We wanted to sign up for the 10.00 per month deal, which is 10.00 for 12 months plus 29.99 annual fee for a total of 149.00 per person. So we wanted to PAY IN FULL for the 4 members. PF REFUSED. They will not allow... Read more

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  • Sep 03
  • Fitness Centers
  • Independence, Missouri
  • Hostess
  • 1
  • 1
  • 63

shes really grumpy she just startin workin nights im always trying to chear them up but shes just miserable being there she needs go find something else she is diffenitely not a people person not tryin to be a good hostess door person if you come in and say hi she gives you the i really care look and gives a grunt kinda hi you need to go find a job somewherer else lady. i would like to say im... Read more

Was this review helpful? 0 0

The employee simply sucks, said that i had to leave because i had someone else membership that they let me borrow and he said that i couldn't use it, apparently he just want me to renew my membership well you to what i won't i'll go to another gym way better. P.S worst gym ever. Add comment

 
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