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  • Customers like
    • Cleanliness8
    • Location7
    • Most of equipment5
  • Customers don't like
    • Customer service23
    • Rude employee14
    • Unprofessional employee attitudes14

  • 13 hours ago
  • Fitness Centers
  • Taunton, Massachusetts
  • 16
  • REVIEW RATING 4/5

So, I haven't been to Planet Fitness in months because I found the manager at my local PF to be very rude, confrontational, snotty, and unwelcoming. Every time I went in back in March, she would harass me about giving her a new card since mine was going to expire soon. I told her more than once that I cannot give them the new card number any sooner than my bank can give me the new card. Fast... Read more

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  • 19 hours ago
  • Finances
  • Mount Laurel, New Jersey
  • Membership Fee
  • 26
  • REVIEW RATING 4/5

My wife and I could not go to work out , we never made it there , we never used anything there and there manager would not help us , also Alex Merlo told my wife it would be better if they take the money from her account and not mine , but mine would have paid for the membership , he steered us wrong , but they told us that we can cancel with no fee but when we went there told us there is a fee... Read more

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I enjoy planet fitness. I scan my card and workout in peace. They have always been mostly friendly here in Yukon, OK. I mean for $10 a month, I couldn't care less if they interact with me at all. The locker rooms are always clean. The only complaint I have is that they turn off the lights at 11pm (it's a 24 hour facility) so if you go late you have to work out in very poor lighting. Add comment

  • 1 day ago
  • Fitness Centers
  • Concord, North Carolina
  • Theft Issue
  • 9
  • REVIEW RATING 4/5

I had a an employee steal my shoes and gym shorts out of my locker and was told it was nothing they could do about it because of their theft policy stating to leave stuff in locker at your own risk.I was informed by another employee that the their was fired for doing this to several other members.When I spoke with the manager he acted as if he didn't know what I was talking about and said the... Read more

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Jose from planet fitness on 7010 Alameda street HP Very rude personal.. when they're working out themself they don't even let you use the machines even though they're not using them.. not professional at all Add comment

  • Jun 27
  • Fitness Centers
  • Pleasant Grove, Utah
  • Staff
  • 3
  • 3
  • 143
  • REVIEW RATING 3/5

I wouldnt even refer to Planet Fitness as a real Gym, They call themselves a "Judgement free zone". What a joke. They are the most judgemental of any gym by far. The worst part about it is they hire alot of Hispanic employees and they know nothing about physical fitness to begin with. Have you ever seen a Mexican athlete? Me either and they are the rudest,most obnoxious,uneducated people... Read more

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  • Jun 25
  • Fitness Centers
  • Spring Valley, Texas
  • Staff
  • 3
  • 3
  • 77
  • REVIEW RATING 3/5

My sister was with as a guess, and she tried to use theassage bed,and the lady at the front desk told her in a very rude way "the beds are only for members not for a guess" she was almost cried because she said that in front of a lot of members. Why the staff need to be rude Read more

Was this review helpful? 0 1

  • Jun 22
  • Fitness Centers
  • Garden Grove, California
  • Gym Membership
  • 2
  • 2
  • 160
  • REVIEW RATING 4/5

I was mistakenly banned from a Planet Fitness(off Katela, Euclid) Anahiem CA. The cause of this was a worker there used me to fit a description from a "yelp" complain and wen I read it it blew my mind that she could fit me to a complaint cause I wear a bandana at the gym! They didn't even give me a chance to rebuttal the yelp! Never spoke with supervisor! Was told by her n her friend not to come... Read more

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Why aren't all locations 24 hours? Add comment

  • Jun 20
  • Fitness Centers
  • Chicago, Illinois
  • Staff
  • 3
  • 3
  • 247
  • REVIEW RATING 5/5

Go in to the Champaign IL store 6/20 at approx 4:50pm to drop off my voided check per the requirement. Two employees at the desk, no greeting. She turns her head from folding towels and ask what I need. I show her the check and she tells me to leave it on the counter and she'll get to it. I explain I would prefer not to as this has my personal banking info, name, address on it. She is then... Read more

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