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2.3 Based on 290 reviews
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  • Customers like
    • Location 13
    • Cleanliness 9
    • Most of equipment 9
  • Customers don't like
    • Customer service 27
    • Unprofessional employee attitudes 18
    • Rude employee 17

I am a member of planet fitness and go 5 nights a week for about 2 to 3 hours a night. The staff is incredibly professional and friendly, i have never had a problem with anything until they hired this new kid names Joe Wignot.... monday night i noticed one of the machines weren't working so I said something to the staff, Joe heard me and proceeded to say that I "Didnt know what I was talking about" when i went back to planet fitness last night... Read more

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Why is their such a large turnover of employee's Altamonte Springs location has replaced several employees in a years time, now another person is leaving by the name of Matt Nicotra why? He has great customer service he call's the members by their name, that makes me feel like planet fitness really cares about me. Please do something about this problem. Sincerely a valued member. Jean wells member since 2015. Read more

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The Decatur office cancelled my membership because i complained about the building being hot. They had several reasons such as they accomodate. I do understand that but cutting the air down and slowing the ceiling fans really had it hot. This happen several days and it was in the 80s early in the morning. I have a right to my opinion so why would they cancel my membership. When i went to workout June 13th my membership was cancelled by staff... Read more

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The staff at the Decatur Alabama office cancelled my contract because i complained about it being hot in the building. When i asked them it was stated they try to accommodate people when they get to cold or to hot. I stated its a gym we shouldnt have to sweat because its hot in the building so i said i was going to contact the corporate office. When i went to workout on Monday June 13th they had cancelled my contract. I have a right to my... Read more

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July 20, 2016 Very disappointed with what I just encountered with an employee at Planet Fitness. I have been a member for the past year +. I am a school teacher out on summer break who spends the summer with family. I have no one to watch my 9 year old son and so I decided to take him to the gym with me, only because during my time at planet fitness, I have seen other members do it. I have even saw children in the gym area at 5am in the... Read more

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Due to uncontrollable circumstance I needed to cancel my membership. I called and the guy said sure no problem we will cancel your account. Six months later they are still charging my bank account, problem is I don't keep much in this account and it has created a lot of overdraft fees. I called the store and this person told me I had to write a letter to cancel, crazy. Anyway I sent the letter in April, I got a call from them confirming... Read more

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Due to uncontrollable circumstance I needed to cancel my membership. I called and the guy said sure no problem we will cancel your account. Six months later they are still charging my bank account, problem is I don't keep much in this account and it has created a lot of overdraft fees. I called the store and this person told me I had to write a letter to cancel, crazy. Anyway I sent the letter in April, I got a call from them confirming... Read more

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I WAS NOT INFORMED THAT AFTER A YEAR OF PAYING THAT IT WOULD NOT AUTOMATICALLY STOP, I HAVE NOW BEEN CHARGED OVER SIXTY DOLLARS , WHICH HAS OVERDRAFTED MY ACCOUNT , AND THE PRSON I SPOKE TO TELLS ME THE MANAGER WILL TELL ME THE SAME THING .I WORK HARD FOER MY MONEY AND TO HAVE A COMPANY JUST BRUSH ME OFF AND TAKE MONEY FROM ME LIKE THIS WITH OUT OFFERING ANY HELP , I WILL SPREAD THE WORD EVERY WAY POSSIBLE TO LET EVERY ONE KNOW , I HAVE ALREADY... Read more

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Not very consumer friendly. All thry care about is the MONEY! Courtney Wright (supervisor at Montgomery, Illinois location)claimed she, " understood." She can't possibly understand. Its not HER money that was taken out! A BUY OUT FEE AND 1 FULL MONTH OF FEES TAKEN OUT. THEY DO NOT CARE! Read more

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BUYER BEWARE! This company is there to suck your money! It costs 58 dollars to cancel membership and automatically renews for 39.99 plus your next monthly fee of 22 dollars so they get you coming and going. No refunds so I will report them to BBB. Customer service at this Derby CT center is hideous and the person who answers the phone has a nasty mouth. New Haven was at least nice and professional when I called to complain. The customer is... Read more

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