Planet Fitness Complaints and Reviews

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Planet Fitness
Main address: 26 Fox Run Road 03801 Newington NH
603-750-0001, , info@planetfitness.com
  • 539+39 mobile complaints
  • $47.5K claimed losses
  • $82 average
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The roebuck location started out nice and clean when I first joined but now 6 months later the equipment is dusty most of the time I go in there, used paper towels are left inside the machine drink holders and the garbage has been overflowing on several occasions I've been there. It's really going down as far as cleanliness. I cancelled my membership Add comment

  • 2 days ago
  • Fitness Centers
  • Weymouth, Massachusetts
  • Poor Customer Service
  • 3
  • 246

I was member of Planet Fitness for at least two years and attended constantly until one Thursday afternoon I walked into the Quincy location on Adams street in Quincy. I did about 6 sets on each leg on a machine that you place your chest on a pad and kick your leg back. Then sat on the scissor machine and did 6 more sets then when over to the stair master and was on it about ten minutes before... Read more

Was this review helpful? 2 2

  • Aug 24
  • Fitness Centers
  • Atlanta, Georgia
  • Incompetent Workers
  • 1
  • 123

Apparently the employees at Planet Fitness only know how to work out and look at themselves in the mirror on their breaks. When it comes to actually working on the computer at the desk, they are incompetent. When I signed up with my stepfather, my account information was filled out correctly on my paper form. But I was pulled aside about 2 months later to be told my account information was... Read more

Was this review helpful? 4 0

  • Aug 22
  • Fitness Centers
  • Flourtown, Pennsylvania
  • Incompetent Staff
  • 1
  • 127

I'm a member of PF in Flourtown, PA and had left my phone there by mistake this morning. I went back to pick it up @ about 3 p.m. and there was no one @ the front desk. The whole gym was left completely unattended and 3 people (myself and 2 others) stood @ the front desk waiting to be helped. I looked all over the gym except the men's room. No employee was to be found. We waited for 10 minutes... Read more

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  • Aug 21
  • Fitness Centers
  • Stone Mountain, Georgia
  • Health Club Membership
  • 1
  • 196

For the past 3 months, due to a problem created by the person who signed me and my son up for a $19 membership and a $10 membership, my checking account has been billed a $10 late fee on both accounts. Therefore, I've been billed $50 per month because of a mistake that Planet Fitness made. When I spoke out vehemently about what was going on, the manager at Planet Fitness on Memorial Drive in... Read more

Was this review helpful? 2 0

The worst customer service experience from staff. Went to general manager and no difference. Its all about money from them. Tried cancelling membership due to poor treatment by staff and was told to pay. Never again. Planet fitness is a big joke. Add comment

My husband was trying to help me get a routine to start lifting weights, the lunk alarm kept going off! We thought it had to be somebody else until they informed us it was him. There's no way he was slamming weights. I guess it's a crime to even be in good shape at planet fitness so there went my workout buddy & motivator... Thanks a lot for not judging him. Add comment

  • Aug 19
  • Health and Beauty
  • Membership
  • 1
  • 118

This is by a LONG way the worst fitness center I have ever dealt with. I signed up with the south location in my town. I decided I wasn't really interested in it because I was walking and playing so much tennis, so I didn't get a proper membership card. I then moved to the north side of town. I went in to try to move my membership to that location. They wouldn't do it, I don't even remember... Read more

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  • Aug 16
  • Fitness Centers
  • Torrance, California
  • Credit Card Info
  • 1
  • 130

Sign in for new membership with application and credit card. Employee went to back to enter data and new membership. Two days later, my credit card was compromise right after the membership initial fee was charged. Was contacted by credit service of foreign charges made and was then blocked. I feel that the privacy of my contract info and the numbers of my credit card was written down and sold... Read more

Was this review helpful? 1 0

  • Aug 14
  • Fitness Centers
  • Unhelpful Staff
  • 5
  • 110

WORST EXPERIENCE OF MY LIFE! TERRIBLE VENTILATION, ALMOST PASSED OUT, THEY GIVE YOU THE HARDEST TIME TO CANCEL A MEMBERSHIP AND IT IS NEARLY IMPOSSIBLE TO FILE COMPLAINTS! CORPORATE, WHERE ARE YOU??!! I HAVE SENT EMAILS AND CALLED AND THERE IS NO MANAGER OR HIGHER UP WHO IS WILLING TO TALK TO ME ABOUT MY CONCERNS. I HAVE NOTHING BUT BAD THINGS TO SAY ABOUT THE UNPROFESSIONAL INCOMPETENT AND... Read more

Was this review helpful? 7 1
 
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