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  • Customers like
    • Cleanliness8
    • Location7
    • Most of equipment5
  • Customers don't like
    • Customer service22
    • Rude employee14
    • Unprofessional employee attitudes14

Wife called the Duluth GA gym four days ago to attempt to cancel. No answer by the staff. Went in person today and was still charged the annual fee due to not cancelling four days ago. Add comment

  • May 23
  • Fitness Centers
  • Oscoda, Michigan
  • Cancellation Policy
  • 1
  • 1
  • 63
  • REVIEW RATING 3/5

I cancelled membership and they continued to charge my credit card for two years. At least they could of done is send a email notifying me. Now they want a written request by certified mail to cancel. I should of noticed on my credit card statement, but they even had the name Planet Fitness billing name change to something coded. find another fitness center , you will be better off using a... Read more

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  • May 21
  • Fitness Centers
  • Philadelphia, Pennsylvania
  • Billing Department
  • 3
  • 3
  • 59
  • REVIEW RATING 4/5

I've been a planet fitness member since feb,28 I have been double charged for one I was told that I needed a bank statement to start I didn't have one so I called and came in in person they denied me for any services until I get one well my bank doesn't send out any so I can't come in to work out but there still billing me even though they refusing to let me work out I need help stopping... Read more

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  • May 20
  • Fitness Centers
  • Clearwater, Florida
  • Gym Atmosphere
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I joined the Palm Harbor PF in Oct and have been very happy until this past week. The A/C is not working properly, especially in the aerobic machinery area. I registered a complaint with the front desk and got a lot of excuses concerning the window, the sun, the side of the room. Yeah! It's Florida! It's a gym! Invest in the air conditioner! I like it there, but the heat is grusome. There are... Read more

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  • May 18
  • Fitness Centers
  • Los Angeles, California
  • Cancellation Policy
  • 2
  • 2
  • 107
  • REVIEW RATING 4/5

Sept.2013 i cancelled my membership in covina ca planet fitness. And i personally went to the place and canceled it with the staff .today u found out that they still taking money for my account. Manager jastine ..told me you should have yellow receipt state that you cancelled it...what??? And also i owed 60 dollars for the previous months. ..what???first off ,i never been used or go to planet... Read more

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  • May 18
  • Fitness Centers
  • Maple Glen, Pennsylvania
  • Membership
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

My son has been a member for 3 months. Each of these 3 months he has been double billed for his membership fee. I have been trying to resolve this with the manager "Nate in Warminster,Pa" since the very first month. Worst customer service ever, complete waste of time. Nate is really good at giving us a run around. He did admit this is a common problem. Finally, had to close checking account to... Read more

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Bay shore location is saying I have a balance due, which is a lie, and I Keep getting courtesy messages saying that an attempt to take a payment was made to my card before my payments are due. Add comment

  • May 16
  • Fitness Centers
  • Roy, Utah
  • Opening Hours
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

5/16/15. 7:00 Not Open. Waited with about 20 other patrons in the rain. Left at 7:25. My morning schedule messed up. Generally, pleased with PF but, not today. 100 words? Really? You don't want complaints under 100 words? Are you trying to compile a novel? You already wasted about an hour of my time this morning! and and and and and 5/16/15. 7:00 Not Open. Waited with about 20 other... Read more

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  • May 15
  • Fitness Centers
  • Chilhowie, Virginia
  • Gym Membership
  • 1
  • 1
  • 91
  • REVIEW RATING 3/5

Poor customer service. This is a place for people who will never get any result or may get fatter because now they belong to a gym. Ha ha it's a gimmick. Smart gimmick but still a gimmick. How can you be a valued customer at 10 month you can't. Less than 1 percent will get any results from this place. They will not let you. You have to grunt and sweat to make changes. They don't allow that. PF... Read more

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  • May 15
  • Fitness Centers
  • Washington, District Of Columbia
  • Sanitary Conditions
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

planet fitness in Bakersfield is dirty the entrance door are so filthy the toilets are dirty no soap in the handicap sink area they are by teenagers they don't care nobody help you when you need help the equipment is broke and they don't replace it Read more

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