Planet Fitness Complaints and Reviews

Had an experience with Planet Fitness?   Submit review ›
Planet Fitness
Main address: 26 Fox Run Road 03801 Newington NH
603-750-0001, , info@planetfitness.com
  • 590+52 mobile complaints
  • $48.6K claimed losses
  • $76 average
Had an experience with Planet Fitness?
Submit review › Submit review ›

     

  • Nov 19
  • Fitness Centers
  • Plano, Texas
  • 2
  • 2
  • 99

A trainer asked me to get off a machine after 2 ladies complained saying they were going to use it so I got off as to not be rude and went to a different one I used 3 machines and they didn't use it, the only thing I heard the lady say to the trainer was "a Mexican girl is on the machine I'm going to use" I loved this gym but after this I don't think I'll go back and they can suck my balls. Read more

Was this review helpful? 0 1

     

  • Nov 18
  • Fitness Centers
  • Logan, Utah
  • Membership Cancellation
  • 1
  • 1
  • 193

Yes, I know that I signed off on Planet Fitness charging me month-by-month after my year contract ended. The point is that they do this to everyone because they know that we will forget what we signed up for. They also claim that you can cancel this month-by-month membership before the 10th of the month. They conveniently charge you for the month after the 10th so that they don't have to refund... Read more

Was this review helpful? 0 0

     

  • Nov 16
  • Fitness Centers
  • Detroit, Michigan
  • Enrollment
  • 1
  • 1
  • 195

Boo! To planet Fitness in Battle Creek. For months they have had a huge enrollment campaign going on. I enrolled in early October and was promised the doors would be open by Oct. 31st. Then it was the 4th of Nov. , then they 14th. At that point I called and the staff was very defensive and made the statement, " we never assured anyone anything, and we cant control our contractor and... Read more

Was this review helpful? 1 0

     

  • Nov 16
  • Fitness Centers
  • Brookhaven, Pennsylvania
  • Overdraft Fee
  • 1
  • 1
  • 46

Every single person who complains they were charged a $35 overdraft fee for insufficient funds on a $10 or $19.99 membership should really spend some time to figure out a budget instead of complaining that Planet Fitness or any other company was unfair to them. Read more

Was this review helpful? 1 1

     

  • Nov 14
  • Fitness Centers
  • Port Huron, Michigan
  • Gym Membership
  • 1
  • 1
  • 163

When I sold my house an exact closing date for the buyers loan could not be established. Once a closing date was established and I knew I would be moving from the area, I asked Planet Fitness in Fort Gratiot to cancel my membership and immediately stop billing. Even though my cancellation was 4 days prior to the end of the billing cycle, Planet Fitness refuses to stop charging my checking... Read more

Was this review helpful? 0 0

     

  • Nov 13
  • Fitness Centers
  • New York, New York
  • Membership
  • 132

Hi,I was a client of Planet Fitnes until my membership #178261 cancellation with NO justification.Am writing cause i dont agree with decision the district manager Peter Calandrino assum.i eould apreciate if any one get back to me. As a Maneger he should not take any situation personal. i would like to be heard and have the chance to express my side of the incident. Thank You in advance. i could... Read more

Was this review helpful? 0 0

     

  • Nov 13
  • Fitness Centers
  • Westminster, Colorado
  • Positive Experience
  • 1
  • 1
  • 186

I am unsure that the issues that people are complaining about here are actually issues with Planet Fitness or their own lack of research and preparedness. I joined Planet Fitness about a year ago and although my home club did not have many of the amenities that are offered with the Black Card membership I was aware of those things when I signed up (I did the research) I also knew that should I... Read more

Was this review helpful? 1 0

     

  • Nov 13
  • Fitness Centers
  • Baltimore, Maryland
  • Positive Experience
  • 94

What's with these places? Are they really that bad? Mine isn't. Mine is perfect. The people are great the manager is great. It's clean, the machines are always working, their always open, I have no billing issues. I've cancelled.before written no problems. I missed them I came back with no problems. Just wanted to let others know that whatever they r complaining about Dont judge all the same... Read more

Was this review helpful? 3 0

You've some employees who were given several warnings for no call/no show, late more than once in a consecutive week. And they're stiill employed. Asst. managers who don't communicate with ALL staff. She shows nothing but favortism to front desk ONLY. All other employees are discluded. Add comment

 
×
You are reading about Planet Fitness.
Filing a new complaint about
×