Planet Fitness Complaints and Reviews

Had an experience with Planet Fitness?   Submit review ›
Planet Fitness
Main address: 26 Fox Run Road 03801 Newington NH
603-750-0001, , info@planetfitness.com
  • 579+50 mobile complaints
  • $48.3K claimed losses
  • $77 average
Had an experience with Planet Fitness?
Submit review › Submit review ›

Got a phone call last night and was told that my membership was cancelled .15 plus years at this gym ! Please call 561 603 4367 Add comment

     

  • 17 hours ago
  • Fitness Centers
  • Amarillo, Texas
  • Membership
  • 46

I bought a membership in Amarillo, TX specifically to take my 14 year old son in to workout. Due to being premature at birth, he is small for his age. They told me it was a new rule that I must bring in his birth certificate. The lady was rude to me and my son and practically called my son a liar. I went in 2 days later with his birth certificate. They put a note on my account stating that... Read more

Was this review helpful? 0 0

     

  • 2 days ago
  • Fitness Centers
  • Wappingers Falls, New York
  • Gym Membership
  • 1
  • 1
  • 133

Planet Fitness in Lagrange is constantly changing their rules! Who do they tell? No one! Well not until you encounter one of these rules. So, you can get a membership at thirteen years old, but that thirteen year old who gets a membership cannot utilize the facilities unless accompanied by an adult. This rule is until you are sixteen years old you can go by yourself. If you have a black card you... Read more

Was this review helpful? 1 0

     

  • Oct 26
  • Fitness Centers
  • Bellevue, Washington
  • Rude Employee
  • 2
  • 2
  • 219

I was just about to start my workout when I was approached by an employee by the name of Jessica, she questioned me about a balance that is listed in the computer at another PF...that isn't correct I must add. I advised Jessica I had just stared my workout and I would discuss all matters with her when I was done working out she continued to harass me...No Gym Intimidation...No Lunks...Well she... Read more

Was this review helpful? 0 0

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and the entire staff will go out there way for anybody that needs help.I go there at least 5 times a week and every body I talk to feels the same. Fred Brady Add comment

     

  • Oct 20
  • Fitness Centers
  • Houston, Texas
  • Membership Cancellation Fee
  • 3
  • 3
  • 419

I was told upon opening the account there would be no cancellation fee. I get ready to cancel and they tell me there is a buy-out fee. Are you kidding me, that's a cancellation fee. They just took the yearly membership fee, my monthly fee, and I haven't been in two months and now you want more money. Money you claimed I didn't have to pay at first. I feel this totally ridiculous. Oh, and did I... Read more

Was this review helpful? 1 5

     

  • Oct 18
  • Fitness Centers
  • Eatontown, New Jersey
  • Membership Cancellation Fee
  • 1
  • 1
  • 245

Well i thought everything was okay when i went to cancel before the anual fee came out i was told when i went down to do this they would not be taking that out so i thought okay well ( of course the manager of the eatontown location he said he would never tell me this ) so having an out of town bank i didnt know that the day before i was to pay that fee i canceled and was told that they wouldnt... Read more

Was this review helpful? 0 0

     

  • Oct 17
  • Fitness Centers
  • Brooklyn, New York
  • Valuables Safety
  • 7
  • 7
  • 404

So, while working out from 7am to 8am one of the amazing team members had the clear judgement to snap the lock off of a locker containing my wallet and keys for someone who was not me. She then proceeded to leave the wallet and keys in the locker and walk away to go and teach a class. And finally to top it all off she gave me a lot of attitude because I was clearly pissed. Strange that she... Read more

Was this review helpful? 0 0

     

  • Oct 16
  • Fitness Centers
  • North Adams, Massachusetts
  • Dress Code
  • 2
  • 2
  • 411

I have the black card and took an over weight friend that never has worked out with me as my guest to try it out. Not knowing that you apparently have a "dress code" she wore jean shorts. When we walked in she was approached and spoken very rotten to about being in jean shorts and told that it is not allowed. I don't care what machines it may ruin it all she's doing is walking on the treadmill I... Read more

Was this review helpful? 4 0

     

  • Oct 15
  • Fitness Centers
  • Rockford, Illinois
  • Inappropriate Employees Behavior
  • 1
  • 1
  • 191

At the planet fitness on Alpine Rd in Rockford, Il, there is a group of guys that come in around 530a. One wears green headphones and sings loudly to explicit rap music. He spits on the floor. He and his friends throw their backpacks on the ground where others trip on them. None of them wipe down anything they use or sit around on. The staff sees this and ignores it. It has made it very... Read more

Was this review helpful? 2 4
 
×
You are reading about Planet Fitness.
Filing a new complaint about
×