Planet Fitness

I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper.

I was told they WILL NOT ALLOW ANYONE under the age of 13 to join! Now how is it that you want to cure childhood obesity but have an age limit even with an adult not leaving their side?! its a load of bs and this company will never be getting any money from me. I even asked if I could bring in a doctors note stating that she needed to workout and would never be without an adult.

Was rudely cute off and told it was a corporate policy. I'm beyond livid.

So you're telling me you want to not have overweith children but only ones that are teens? Good talk Planet Fitness.

Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 2042****. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.

If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,
Bayo
Planet Fitness Malden, MA altered the original agreement to make it look as if I had not already paid the 49.00$ membership fee. I was told and read that the 49$ registration fee and membership fee were the same fee for this year. I read and understood that the membership fee of 49$ was due again-next year: 2024.

I was billed for 25$ after I upgrade to the Black Card Membership. And then, I was billed 35$ for a 10$ late fee attached to the 25$ membership fee. Planet Fitness Malden, MA did not keep accurate records of billing or money owed. When I was finally able to cancel my membership, my membership was still listed at 10$ a month instead of the Black Card rate of 25$ per month.

Maintaining accurate billing and payment records at Planet Fitness Malden, MA is the legal responsibility of the business. Planet Fitness Malden, MA doctored my agreement form and mishandled and misreported my payment history on purpose in order to steal from my debit/credit card. When I spoke to my bank, they said that Planet Fitness bills in the wrong way, with a direct debit using the bank account numbers, because they have the intention of stealing and forcing a bill through the banking system. It is clear, that Planet Fitness is dishonest in their accounting practices, their billing practices, and in their debiting practices.

I would never recommend Planet Fitness-not in Malden, MA or anywhere else. You are just plain lying about money and payments because you are being deceptive thieves. Rewriting a contract agreement that I never agreed to, doesn't make you correct. And, creating a new bank account to steal money from me, that I don't owe you after you mess up you accounting records on purpose, is lying and stealing.

You owe me money for time and frustration and energy wasted. How dare you be soo dishonest and think that I would not notice, and think that I would not object. When a business refuses to keep adequate accounting records, and then on top of it, blocks a customer from closing their account-as Planet Fitness did to me, then, the company cannot expect the mistakes and billing problems to be the fault of the customer. Your records are not in order and you know it.

You are probably stealing membership dues from a number of customers and not only me. I am angry. I want to take you to small Claims court if you are not willing to settle up with me honestly. Neglecting to keep your billing records in adequate order is in fact a serious tax crimes-tax evasion and you need to be reported to the IRS, as well.

I am not retarded. I understand a of the varied and different ways that you attempted to convolute your documents in an attempt to ruin my credit reports, as well. Report: Ms. Bayo Elizabeth Cary, AA, BA, MLIS Email: carybayo8@***.com Tell/Text: 1-857-29*-***7 77 Thornton Rd Chestnut Hill, MA 02467 I did not agree to your re-written membership agreement.

You think that as a franchise you have that much liberty with contract law, and you really do not. I only agreed to the contract that I actually signed. My signature was easily duplicated did not mean that you had the right to duplicate it-either. When you update a contract to request more money, then, I have to sign again, to the new contract.

You are not allowed to simply add my saved signature from your computer device, to the new contract.

I never agreed to your new contract, and that is how contract law works, in the real world. You abused technology over and over again to pretend I was obligated to pay you more money and that is illegal-I should not have to tell you that, you are a US business and regulated as such, you should have already known!

Subject: Urgent Concerns Regarding Membership Experience

Dear [Manager Dawn Drew

Feb 2 2024,

I hope this message finds you in good health. I am writing to share my recent experiences as a member at Planet Fitness, and I feel compelled to express my deep concerns.

Upon joining the gym, I was initially informed that the monthly membership fee would be $24, plus tax.

However, a week later, when I inquired about my payment schedule, I was surprised to learn about an additional payment of $60 scheduled for March 1st, along with an annual fee on March 17th. Unfortunately, the annual fee had not been communicated to me during the initial sign-up, causing a considerable shock as I had budgeted for the $24 monthly cost.

When I sought clarification regarding the unexpected charges, I was informed that the information was in my contract. While I acknowledge the importance of reviewing contracts, it is common for individuals to rely on verbal communication when joining a new gym. Clear and upfront communication about all associated expenses would have been greatly appreciated.

To my dismay, our conversation took an unexpected turn when I was told, "I am GETTING tired of your pushback and complaining." This statement left me feeling insulted, especially since our interactions had been minimal, and I was merely seeking clarification on the unexpected charges.

Professionalism and respect in customer interactions are fundamental, and I believe that all members should be treated with courtesy when expressing concerns.

Furthermore, during a subsequent visit to the gym, I encountered issues with the tanning bed. I had a distressing experience where the machine failed to turn on, leaving me in an uncomfortable situation. When I raised this concern, the front desk employee failed to address the issue adequately. Subsequently, I was humiliated in front of other customers when the manager questioned the legitimacy of my concerns and essentially accused me of dishonesty.

It's important to note that the gym was recommended to me by my doctor as part of coping with the loss of my child and managing depression.

Unfortunately, instead of finding solace and support, I have encountered unnecessary stressors and upfront hidden costs that were not communicated transparently.

As a member of the community with a business of my own, I am genuinely taken aback by the treatment I have received. I joined the gym with the hope of finding a supportive environment, yet I have been met with insensitivity and disrespect. The lack of assistance in understanding the equipment and facilities only added to my disappointment.

I implore you to address these concerns promptly and rectify the situation.

If this matter is not resolved satisfactorily, I am afraid I will have to reconsider my membership. Additionally, I am hesitant about recommending the gym to others, given my experience.

I believe in the potential for improvement and hope that you will take swift and decisive action to ensure that Planet Fitness remains a positive and welcoming space for all members.

Thank you for your attention to this matter.

Sincerely, Gail Monaghan

On Friday December 22, 2023 at approximately 5:15 pm I was finishing up my daily workout at the Alamoana Planet fitness's and as I was entering the mens restroom to wash my hands about 6 feet into the entrance I observed 2 male gym members. Person A Person B as I was walking in approximately 6 feet I walked between person A and person B.

I heard person B began cussing using profanity saying the F word along with other racial slurs. Jew, *** to person A. Person A looked very confused and I asked if he knew person B he responded no at that point person B began raising his voice and began getting hostile and aggressive towards person A attempting to fight person A. I attempted to intervene by telling person A to ignore person B and walk away.

Person B began yelling racial slurs and was very upset and was clear he was suffering from some type of mental disorder. Person B began reaching and searching into his *** neck bag and pulled out a tactical knife. At that point person B was blocking the exit/entrance I was very fearful of the safety of my well being. Person B began threating person A while staring directly at me as well.

A second later the staff member Erwin entered the restroom and he began to attempt to de escalate the situation. Another member assisted as well. I was able to walk towards the exit and call the Honolulu police department. A police report was made and I provided my statement.

There is clear video of person B holding a brown handle tactical knife in his right hand.

I am experiencing severe anxiety and stress. I have lost my appetite and do not know if I feel safe to return to planet fitness Alamoana or any other branches. I would like to know the update on person B if he will be banned from entering planet fitness. A planet fitness member has informed me and confirmed person B is very mentally unstable and has been seen randomly yelling and threatening other members.

If I decide to cancel my membership will I be charged any additional fees. Im still undecided and will monitor my mental state.

I may need to seek professional help. video of incident may be available if needed

3-12-24

Dear Planet Fitness

I was not sure where to leave feedback, so I thought I would give it here and hope that you forward to the appropriate people.

My Wife and I have been members of Planet Fitness on and off for a couple of years. On 3-11-24, my wife went to the Green Bay, WI (West) facility to use the tanning beds.

Unfortunately, she accidentally left her two wedding bands on the counter in Bed #7. She did not realize this until about 6 hours later, and we took a ride down the facility to see if someone had found them.

Fortunately for us, a nice young lady / employee named Kenzi found the rings while she was cleaning in Bed #7. She immediately gave the rings to her assistant manager, Nick, who put them in the store safe. Nick had called me this morning (3-12-24) to inform us that he indeed had them and we can pick them up at our convenience.

I am certain that there are a million things lost and found every day in all the planet fitness franchises.

Some of them may be as mundane as a water bottle and some other items may be very important. I cannot emphasize enough how important these rings are to my wife and I. The monetary value of the rings is not overly significant, but the sentimental value is invaluable to us. To us they represent 25 years of our life.

I want to make sure that Kenzi gets the recognition she deserves in being diligent and honest in her duties.

In Todays Day and age there are a lot of reasons to be skeptical and distrustful of many things.

Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet.

I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick.

Sincerely

Michael (Corey) & Tammy Martell

920-241-****