Planet Fitness Complaints and Reviews

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Planet Fitness
Main address: 26 Fox Run Road 03801 Newington NH
603-750-0001, , info@planetfitness.com
  • 576+48 mobile complaints
  • $48.3K claimed losses
  • $77 average
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  • 16 hours ago
  • Fitness Centers
  • Houston, Texas
  • Fitness Account Charges
  • 1
  • 1
  • 40

I was told upon opening the account there would be no cancellation fee. I get ready to cancel and they tell me there is a buy-out fee. Are you kidding me, that's a cancellation fee. They just took the yearly membership fee, my monthly fee, and I haven't been in two months and now you want more money. Money you claimed I didn't have to pay at first. I feel this totally ridiculous. Oh, and did I... Read more

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  • 2 days ago
  • Fitness Centers
  • Eatontown, New Jersey
  • Membership Cancellation Fee
  • 1
  • 1
  • 105

Well i thought everything was okay when i went to cancel before the anual fee came out i was told when i went down to do this they would not be taking that out so i thought okay well ( of course the manager of the eatontown location he said he would never tell me this ) so having an out of town bank i didnt know that the day before i was to pay that fee i canceled and was told that they wouldnt... Read more

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  • Oct 17
  • Fitness Centers
  • Brooklyn, New York
  • Valuables Safety
  • 2
  • 2
  • 162

So, while working out from 7am to 8am one of the amazing team members had the clear judgement to snap the lock off of a locker containing my wallet and keys for someone who was not me. She then proceeded to leave the wallet and keys in the locker and walk away to go and teach a class. And finally to top it all off she gave me a lot of attitude because I was clearly pissed. Strange that she... Read more

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  • Oct 16
  • Fitness Centers
  • North Adams, Massachusetts
  • Dress Code
  • 2
  • 2
  • 178

I have the black card and took an over weight friend that never has worked out with me as my guest to try it out. Not knowing that you apparently have a "dress code" she wore jean shorts. When we walked in she was approached and spoken very rotten to about being in jean shorts and told that it is not allowed. I don't care what machines it may ruin it all she's doing is walking on the treadmill I... Read more

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  • Oct 15
  • Fitness Centers
  • Rockford, Illinois
  • Inappropriate Employees Behavior
  • 1
  • 1
  • 112

At the planet fitness on Alpine Rd in Rockford, Il, there is a group of guys that come in around 530a. One wears green headphones and sings loudly to explicit rap music. He spits on the floor. He and his friends throw their backpacks on the ground where others trip on them. None of them wipe down anything they use or sit around on. The staff sees this and ignores it. It has made it very... Read more

Was this review helpful? 1 4

     

  • Oct 14
  • Fitness Centers
  • Williamsburg, Florida
  • Membership Cancellation Fee
  • 2
  • 2
  • 152

Was told in September I could cancel on 10/10-10/11/14 without any more charges to my bank acct. Went in to cancel on 10/11/14 to cancel and was told I would be charged one more payment. Called manager of PF at 8956 Turkey Lake Rd, Orlando, Fl 32819...Nick Akers...completely rude. Said I had to call corporate office. Called corp office and the person I spoke to stated they saw my... Read more

Was this review helpful? 3 0

     

  • Oct 13
  • Fitness Centers
  • New York, United States
  • Weight Lifter
  • 1
  • 1
  • 122

I'm a member of Planet Fitness, and I have been going to it for years now, I go to Planet Fitness in Gates NY. Lately, when I have been going there is guy who throw the weight lifters and make a lot of noise and its mad loud. We are people from 50-70 years old and the reason why its bothering is because they didn't use to allow that, if there was a loud sound like dropping the weight lifters they... Read more

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My card was stolen back in September of 2013, (credit card I used to the bill with). I went into planet fitness in Inglewood and explained the situation to them..I told them to cancel my plan due to my stolen credit card, instead they continue to bill me.. ,I do not use there services.. I owe them 39.00 but they are trying to get 119.00.. I have not used them since October of 2013... Add comment

     

  • Oct 10
  • Fitness Centers
  • Contract Details
  • 3
  • 3
  • 303

Unless all these reviews are completely bogus and/ or no one reads their contracts. Somebody needs to file a federal complaint against this company. Out and out banking Fraud, discrimination, harassment, illegal filming and identity theft should be able to bring a very viable case for review. Other than that. People you need to read your contracts. If something sounds to good to be true it is... Read more

Was this review helpful? 5 2
 
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