Planet Fitness Complaints and Reviews

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Planet Fitness
Main address: 26 Fox Run Road 03801 Newington NH
603-750-0001, , info@planetfitness.com
  • 537+38 mobile complaints
  • $47.5K claimed losses
  • $82 average
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  • 4 hours ago
  • Fitness Centers
  • Flourtown, Pennsylvania
  • Poor Training Of Employees
  • 14

I'm a member of PF in Flourtown, PA and had left my phone there by mistake this morning. I went back to pick it up @ about 3 p.m. and there was no one @ the front desk. The whole gym was left completely unattended and 3 people (myself and 2 others) stood @ the front desk waiting to be helped. I looked all over the gym except the men's room. No employee was to be found. We waited for 10 minutes... Read more

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  • 1 day ago
  • Fitness Centers
  • Stone Mountain, Georgia
  • Health Club Membership
  • 1
  • 79

For the past 3 months, due to a problem created by the person who signed me and my son up for a $19 membership and a $10 membership, my checking account has been billed a $10 late fee on both accounts. Therefore, I've been billed $50 per month because of a mistake that Planet Fitness made. When I spoke out vehemently about what was going on, the manager at Planet Fitness on Memorial Drive in... Read more

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The worst customer service experience from staff. Went to general manager and no difference. Its all about money from them. Tried cancelling membership due to poor treatment by staff and was told to pay. Never again. Planet fitness is a big joke. Add comment

My husband was trying to help me get a routine to start lifting weights, the lunk alarm kept going off! We thought it had to be somebody else until they informed us it was him. There's no way he was slamming weights. I guess it's a crime to even be in good shape at planet fitness so there went my workout buddy & motivator... Thanks a lot for not judging him. Add comment

  • Aug 19
  • Health and Beauty
  • Membership
  • 1
  • 62

This is by a LONG way the worst fitness center I have ever dealt with. I signed up with the south location in my town. I decided I wasn't really interested in it because I was walking and playing so much tennis, so I didn't get a proper membership card. I then moved to the north side of town. I went in to try to move my membership to that location. They wouldn't do it, I don't even remember... Read more

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  • Aug 16
  • Fitness Centers
  • Torrance, California
  • Credit Card Info
  • 1
  • 85

Sign in for new membership with application and credit card. Employee went to back to enter data and new membership. Two days later, my credit card was compromise right after the membership initial fee was charged. Was contacted by credit service of foreign charges made and was then blocked. I feel that the privacy of my contract info and the numbers of my credit card was written down and sold... Read more

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  • Aug 14
  • Fitness Centers
  • Unhelpful Staff
  • 5
  • 77

WORST EXPERIENCE OF MY LIFE! TERRIBLE VENTILATION, ALMOST PASSED OUT, THEY GIVE YOU THE HARDEST TIME TO CANCEL A MEMBERSHIP AND IT IS NEARLY IMPOSSIBLE TO FILE COMPLAINTS! CORPORATE, WHERE ARE YOU??!! I HAVE SENT EMAILS AND CALLED AND THERE IS NO MANAGER OR HIGHER UP WHO IS WILLING TO TALK TO ME ABOUT MY CONCERNS. I HAVE NOTHING BUT BAD THINGS TO SAY ABOUT THE UNPROFESSIONAL INCOMPETENT AND... Read more

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  • Aug 12
  • Fitness Centers
  • Bad Customer Treatment
  • 3
  • 28

Not customer oriented. Complete waste of money and insufficient amount of locations. Read more

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  • Aug 11
  • Fitness Centers
  • College Station, Texas
  • Cancelled Membership
  • 8
  • 387

In a survey I completed this morning, I submitted that I found Planet Fitness' "LUNK ALARM" to be hypocritical in a "JUDGEMENT FREE ZONE" and my membership was promptly canceled by district manager Ashlie Odle. For those of you that don't know, the "LUNK ALARM" is a big purple siren that goes off if a member lets out a grunt while lifting or drops weights, both of which I had never done. PF's... Read more

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  • Aug 09
  • Fitness Centers
  • Cancelled Check
  • 1
  • 211

I joined Planet Fitness last week in Cookeville, Tennessee.... I gave them a credit card, requested monthly draft. They told me that I had to give them a blank/cancelled check, that is how they conduct business. I had my identity stolen several ears ago, from giving a blank/cancelled check to a business...cost me much. The rude people at Planet Fitness Cookeville, Tennessee continued to... Read more

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