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2.3 Based on 318 reviews
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  • Customers like
    • Location 14
    • Most of equipment 10
    • Cleanliness 9
  • Customers don't like
    • Customer service 29
    • Unprofessional employee attitudes 18
    • Rude employee 17

I was a member in Seattle, WA for many months, then was diagnosed with cancer and moved to NJ for treatment. I called to try to cancel my membership, which I signed up for online, and was told that it could only be done by certified letter. I explained my circumstance, that getting a certified letter was extremely difficult for me, and asked if I could cancel either by phone or email. I was flatly turned down, no sympathy, no flexibility. I will... Read more

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I initially visited a Planet Fitness location as a guest of a friend and was impressed with their hours of operation (24 hours/day), freedom permitted in their multiple locations as well as their prices. I've been paying for an advanced membership (that permits me to bring a guest) for nearly a year, then I tried to bring a guest but was told by a staff member that my guest is not allowed to use the features I paid for. When I gave the... Read more

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This place its not what people go to the gym for to train hard and have a goal if you want to joke around and waist your time or socialize then its perfect going to the gym its to make a stronger version of you so you have to push your self a lot of times. they say they are judgement free but then again they judge the lunk alarm its the wortsthing i ever seen i would not be surprise if they go bankrupt like everything conpeticion its tuff. Read more

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After signing up for a 1 year, I was advised that the contract is for 2 years and the debit order went on for more than another year although I had lost my leg and been hospitilised for 8 months with huge bills and could not afford it. I phoned to ask it to stop and two months later, I'm now still being debited another R99 per month for a black tag although I haven't been back or taken anybody for a year. ref#PF GYM FEE - SC208762 00000001381.... Read more

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This new policy on opening a new membership with only a debit card and bank information is not right-minded. How do you figure this is a more secure way of opening an account. You may think it's secure for your company but not for the customer. What happens if your system gets hacked are someone internally gets the customers' bank information? This is the first thing that comes to my mind and I'm pretty sure there are thousands of customers out... Read more

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My 15 year old artistic daughter came with me to the gym with me. An employee in a black shirt as I signed up for the massage chair and bed told me I could only sign for one at a time. I finished the bed and came back to get my coins, he felt the need to remind me and point that "she" ( pointing) is not allowed to use the chair. I told him I knew that and she was not interested any way. I had to try to explain to her why he was being rude. ... Read more

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What happened to the sign guy he was good Read more

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They hired all those young managers that don't know how to do their jobs. They loose people important information. Corporate needs to be notified and staffing changes need to be made ASAP. Read more

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Rude and racist front desk manager Mr. Amefika".My husband and myself love to work out and loved planet fitness for all its ammenities. we recommended many of our friends too. But the front desk staff seems to have some really serious racial issues. They judge you by the color of the skin and the way you dress. Since we had that experience we went to cancel our membership and oh my , such a humiliating experience the guy on the front desk who... Read more

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2 years before trying to join Planet Fitness, I was the victim of identity theft because a hospital I'd visited had a lapse in security. It took 19 months for this to be resolved, and I was directed by the court NOT to give out personal or financial information to any person or company. For this reason, Planet Fitness's absolutely ridiculous requirement of having access to my personal checking account is a deal breaker. In this day and age,... Read more

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