2.7
  • Cleanliness6 votes
  • Most of equipment4 votes
  • Location4 votes
  • Customer service17 votes
  • Rude employee13 votes
  • Unprofessional employee attitudes12 votes
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  • 1 day ago
  • Beauty Centers and Spas
  • Redlands, Colorado
  • Tanning
  • 1
  • 1
  • 29

Stopped by planet fitness today to quickly go in and tan... I asked the girl helping me which one of the beds would be opening up the soonest that I needed that one because I was in a hurry... I sit and wait and wait... 20 minutes and three other customers go into different tanning beds as I still sit waiting. I ask the girl if she forgot me n she replies oh the lady hadn't come out yet... I wait... Read more

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  • 2 days ago
  • Fitness Centers
  • Akron, Ohio
  • Membership
  • 113
  • REVIEW RATING 5/5

Planet Fitness will have you believe they are a no stress no hassle affordable club to exercise without the pressures often associated with other clubs. Of course that's till you see your bank statement! A friend and I both joined the club on Lyons Road in Dayton approximately a year ago. Unfamiliar with their billing practices neither of us had our checkbooks with us at time of sign-up. I... Read more

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  • 2 days ago
  • Fitness Centers
  • Louisville, Kentucky
  • Staff
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

3/24/2015 I experienced a rude person on the phone, her name is Norma. I did not appreciate the way she talked to me nor her customer service. I had a few questions, which I felt I was interupting her and she did not have time to answer my questions. I just joined the gym and my second experience makes me wish I have never joined. Yes, all it takes is customer service to make or break the... Read more

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  • Mar 20
  • Fitness Centers
  • Burlington, Vermont
  • Cancellation Policy
  • 5
  • 5
  • 137
  • REVIEW RATING 4/5

I called planet fitness to cancel my membership but the employee who answered said that I could not do it. I have no complaints about this employee. I am just really upset that I have to either go to the gym or write a snail mail letter to them saying my full name, my member number and the fact that I do not want to have a membership any more. I had my member number when I called. I do not have a... Read more

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  • Mar 18
  • Fitness Centers
  • Milford, Connecticut
  • Gym Policy
  • 1
  • 1
  • 185
  • REVIEW RATING 4/5

I have been a member since 1994, I don't wear tank tops , grunt , sweat all over equipment and it seems like I'm the only one that cleans his or hers rack ( seated leg press/ bench press) Today a girl at the front desk who Ive never seen before ,let's call her ... (whould you like fries with that) stops me and says You can't bring that on the floor its against of policy? (1 gallon Poland springs... Read more

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  • Mar 16
  • Fitness Centers
  • Rochester, Minnesota
  • Gym Policy
  • 1
  • 1
  • 148
  • REVIEW RATING 4/5

i have heard that planet fitness has revoked a woman's membership after she (rightly) voiced a complaint that there had been a man using the women's locker. APPARENTLY THE COMPANY FEELS THAT IT'S "NO JUDGMENT POLICY" TRANSCENDS NORMAL PRIVACY RIGHTS HELD BY THE REST OF HUMANITY!!! we will be cancelling our premium membership until this is resolved whattha....? never heard of such a thing that "no... Read more

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  • Mar 15
  • Fitness Centers
  • Middletown, New York
  • Cancellation Policy
  • 1
  • 1
  • 270
  • REVIEW RATING 5/5

So I tried canceling my Planet Fitness membership because I was tired of paying them 10 dollars a month and just not using it anymore. I had moved away from the facility I went to by about 4 hours. I called them and spoke to them over the phone. They informed me that there was no way for them to cancel an account over the phone because I needed to sign a form in person in the gym. When I... Read more

Was this review helpful? 3 1

Cicero location is really dirty and they pnly have one persone rinnong that place yesterday amd a lot of the machine are not working. Add comment

  • Mar 13
  • Fitness Centers
  • Centereach, New York
  • Theft Issue
  • 2
  • 2
  • 167
  • REVIEW RATING 5/5

I have been a member of Planet Fitness since 2006 when the Centereach,NY location newly opened. I am outraged of the amount of theft in this location and yet nothing is being done to take care of it. I am aware there was an employee who no longer works there that was stealing, and I am aware that there are members that are stealing. In November my keys were taken to get into my car and steal my... Read more

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