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  • Customers like
    • Location11
    • Cleanliness9
    • Most of equipment7
  • Customers don't like
    • Customer service26
    • Unprofessional employee attitudes16
    • Rude employee14

  • 5 hours ago
  • Fitness Centers
  • Grand Prairie, Texas
  • Great Staff
  • 2

Top Notch Staff: It starts there and they are a perfect 13 on a scale of one to 10 for politeness and listening to their clients. They are attentive and responsive and you cant ask for more from an inexpensive neighborhood gym! Congratulations to Human Resources at Planet Fitness, you take big risks hiring you people and they must have been meticulous since Grand Prairie has a professional... Read more

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  • 2 days ago
  • Fitness Centers
  • Staten Island, New York
  • Planet Fitness Gym Membership Cancellation
  • 2
  • 2
  • 29
  • REVIEW RATING 4/5

Do to a job change on mine, I came into the South Ave. Staten Island NY location over 2 years ago and signed a paper to cancel my membership. Since then this gym has been charging my card- I have called and asked many times for them to please stop. (I paid my CC not to be put into collections while I attempted to have them stop) I was told I had to come in again to cancel bc the employee at the... Read more

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  • 2 days ago
  • Fitness Centers
  • Canton, Ohio
  • Membership Texting
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Canton, Ohio location allows people to sit on equipment as long as they like while texting and will not ask them to move so people can actually use the equipment. One third are texting while sitting on machines at any given time. They say "Nothing we can do they aren't calling"? There is usually only two machines and sometimes only one to use depending on the exercise . This is not for people who... Read more

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  • Aug 24
  • Fitness Centers
  • Member Dues
  • 3
  • 3
  • 81
  • REVIEW RATING 4/5

Wanted to cancel my membership due to an injury. Was told I must come in or write a letter explaining why. Why could I not cancel via the phone or e-mail?????????? Your cancellation policy is a Joke! Your hundred wood minimum is also a Joke!!!!!!!!!!! Your hundred wood minimum is also a Joke!!!!!!!!!!! Your hundred wood minimum is also a Joke!!!!!!!!!!! Your hundred wood minimum is also a... Read more

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  • Aug 23
  • Fitness Centers
  • Lake Charles, Louisiana
  • Planet Fitness Membership
  • 2
  • 2
  • 54
  • REVIEW RATING 3/5

Planet Fitness is like an "adult daycare" gym. There are too many "***" rules. I go to a regular gym where it is not operated like a "daycare". Read more

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  • Aug 22
  • Fitness Centers
  • Concord, California
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

I think that everytime you go to different gym. You shouldnt have to sign a paper. Ita a waist pf paper. Its bad. So waistfull Read more

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  • Aug 18
  • Fitness Centers
  • San Antonio, Texas
  • 5
  • 5
  • 328
  • REVIEW RATING 5/5

I walk into the club ready to work out! The manager actually signed me in. I was on my 3rd set on the smith machine when I was approached by a worked telling me I need to change my shirt! "I had a cut off shirt which was cut 2inches below my arm pit" This made me upset for a couple of reasons. 1st I was never informed there was a dress code! 2nd I seen shirts worse than the one i had on! 3rd... Read more

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  • Aug 18
  • Fitness Centers
  • Miami, Florida
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

Planet Fitness saint petersburgs fl you need limited time in machines, if staff realizes that certain equipment is used more than others they should relay this information to the home office, so equipment changes can be made Read more

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  • Aug 18
  • Fitness Centers
  • Houston, Texas
  • 1
  • 1
  • 104
  • REVIEW RATING 4/5

I went to the gym to workout and when I checked in, I was told my account was delinquent. I have automatic withdrawal from my bank account, which has ample funds. To rectify the problem, I was told to log-on to my account and make a payment--a time consuming solution. I am still waiting an hour later for my username/password. Meanwhile, I checked my bank account, and the payment was made... Read more

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  • Aug 18
  • Fitness Centers
  • Kansas City, Kansas
  • 2
  • 2
  • 44
  • REVIEW RATING 4/5

I think they suck ***. I have contacted the multiple times and I still ha e not gotten a response. I was told the gym would contact me by the corporate office and still no contact. This place is a joke. They are money hungry douche bags who dont look out for the consumers. I would never recommend this place to anyone ever. They made there money and that is all they worry about. They could give... Read more

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