Submit ›
  • Customers like
    • Location11
    • Cleanliness9
    • Most of equipment7
  • Customers don't like
    • Customer service26
    • Unprofessional employee attitudes16
    • Rude employee14

  • 12 hours ago
  • Fitness Centers
  • Mountain View, California
  • 10
  • REVIEW RATING 4/5

Planet Fitness is by far the worst corporation. The employees are unprofessional and very rude. Not only are the employees at the south Pulaski location rude(manager, Kyle), but the employees that work for corporate are ignorant as well. There has been an online account made with my information (name, birthday, address), that i did not authorize. The corporation claims that there is nothing they... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Fitness Centers
  • Brownsburg, Indiana
  • Brownsburg In Gym
  • 1
  • 1
  • 42
  • REVIEW RATING 4/5

This location is fairly new, opened March/April of 2015.. The Manager at this location is always talking *** of others. They have/had a so-called assistant manager name Taylor that played more than anything. They are not a very personable staff. The place is filthy and that is what gets me the most! If all the employees have time to "lean" - they have time to "CLEAN"!! And you see much more... Read more

Was this review helpful? 1 0

  • Aug 29
  • Fitness Centers
  • San Diego, California
  • I Love Planet Fitness
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I just joined Plant Fitness and love the extremely kind and helpful employees. The equipment is beautiful, well maintained and clean. I will be a loyal user for many years to come. So thankful I found Planet Fitness. I'm 72 years old and they went out of their way to show me the equipment that would help me. They have plenty of equipment that will help but not harm an senior member. There... Read more

Was this review helpful? 0 0

  • Aug 29
  • Fitness Centers
  • Grand Prairie, Texas
  • Great Staff
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Top Notch Staff: It starts there and they are a perfect 13 on a scale of one to 10 for politeness and listening to their clients. They are attentive and responsive and you cant ask for more from an inexpensive neighborhood gym! Congratulations to Human Resources at Planet Fitness, you take big risks hiring you people and they must have been meticulous since Grand Prairie has a professional... Read more

Was this review helpful? 0 0

  • Aug 27
  • Fitness Centers
  • Staten Island, New York
  • Planet Fitness Gym Membership Cancellation
  • 2
  • 2
  • 59
  • REVIEW RATING 4/5

Do to a job change on mine, I came into the South Ave. Staten Island NY location over 2 years ago and signed a paper to cancel my membership. Since then this gym has been charging my card- I have called and asked many times for them to please stop. (I paid my CC not to be put into collections while I attempted to have them stop) I was told I had to come in again to cancel bc the employee at the... Read more

Was this review helpful? 0 0

  • Aug 27
  • Fitness Centers
  • Canton, Ohio
  • Membership Texting
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Canton, Ohio location allows people to sit on equipment as long as they like while texting and will not ask them to move so people can actually use the equipment. One third are texting while sitting on machines at any given time. They say "Nothing we can do they aren't calling"? There is usually only two machines and sometimes only one to use depending on the exercise . This is not for people who... Read more

Was this review helpful? 0 0

  • Aug 24
  • Fitness Centers
  • Member Dues
  • 3
  • 3
  • 94
  • REVIEW RATING 4/5

Wanted to cancel my membership due to an injury. Was told I must come in or write a letter explaining why. Why could I not cancel via the phone or e-mail?????????? Your cancellation policy is a Joke! Your hundred wood minimum is also a Joke!!!!!!!!!!! Your hundred wood minimum is also a Joke!!!!!!!!!!! Your hundred wood minimum is also a Joke!!!!!!!!!!! Your hundred wood minimum is also a... Read more

Was this review helpful? 0 2

  • Aug 23
  • Fitness Centers
  • Lake Charles, Louisiana
  • Planet Fitness Membership
  • 2
  • 2
  • 61
  • REVIEW RATING 3/5

Planet Fitness is like an "adult daycare" gym. There are too many "***" rules. I go to a regular gym where it is not operated like a "daycare". Read more

Was this review helpful? 0 0

  • Aug 22
  • Fitness Centers
  • Concord, California
  • 1
  • 1
  • 22
  • REVIEW RATING 3/5

I think that everytime you go to different gym. You shouldnt have to sign a paper. Ita a waist pf paper. Its bad. So waistfull Read more

Was this review helpful? 0 0

  • Aug 18
  • Fitness Centers
  • San Antonio, Texas
  • 5
  • 5
  • 361
  • REVIEW RATING 5/5

I walk into the club ready to work out! The manager actually signed me in. I was on my 3rd set on the smith machine when I was approached by a worked telling me I need to change my shirt! "I had a cut off shirt which was cut 2inches below my arm pit" This made me upset for a couple of reasons. 1st I was never informed there was a dress code! 2nd I seen shirts worse than the one i had on! 3rd... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Planet Fitness. However, many companies do monitor reviews on our site.

 
×
You are reading about Planet Fitness.
Filing a new complaint about
×