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2.3

At the Mechanicsburg Gym on Carlisle Pike, they charged me an additional 2 months AFTER I cancelled my membership. I don't have any photos or receipts.

I talked to a manager named Mike who said there was little he could do. So not only do they charge me but the manager refuses to refund my money. This has me really peeved because I didn't think they had a bad establishment nor did I think they had bad employees. Usually they would help you when you needed it.

But to charge people when they are under the impression that they no longer have a membership is just shocking. I doubt they think people would not fight them on it either.

Reason of review: Problems with payment.

Monetary Loss: $20.

Preferred solution: Full refund.

Planet Fitness Pros: Machines.

Planet Fitness Cons: Situation not being resolved with manager, Fraudulent charges.

Location: Mechanicsburg, Pennsylvania

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Guest

If you came into the club and signed on the Verifone, then there is proof, a real receipt that cannot be deleted by management. That receipt was automatically emailed to you once you signed it.

It contains the date you came in to cancel. THAT date cannot be edited in any way.

Guest

So you don't balance your account monthly, you don't check your statement weekly or daily, you let 1 payment go by without noticing, suddenly you notice and decide to declare you cancelled without receipt! There are checks and balances in PF canceling, because none of them appeared, I have great difficulty believing that you actually followed cancellation procedure.

But that doesn't mean that it's not possible for a PF oversight, however, that receipt in your email would have been there if you really really cancelled, and PF would be able to confirm that at least the email was sent, even if the daddy may have been wrong. But they can't cuz it wasn't, and it wasn't cuz you didn't, and since you didn't, at least do it by the next deadline of May 10.

Guest

If you cancelled properly, you'd have a receipt copy in your email. Check it, that is, if you actually were there to cancel it and are not just ranting over something that you just assumed.

Guest
reply icon Replying to comment of Guest-1144887

Many people believe that if they simply stop going that there membership will be cancelled and they cry, I've never used the gym, and want a refund for a years worth of dues. Then they cry fraud because the gym took money for non use. While this seems logical, it's not the agreement.

Guest

What method did you use to initially cancel your membership? And on what day? And did you cancel it today, or just call them?

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