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4.3

There is a young african american girl that works at the north highlands location that is so rude my friends and i dont want to go in there. She has stood behind the counter writing on a white board sign while we were standing there wanting to tan she completely ignored us for at least five minutes til we ask her if she was working finally get into tan then go to the counter to get checked into the enhancement room and again she acted like we werent there.

Finally she sighs and says can i help you yes we would like to use the enhancement room she sighs and says room four. She never smiles she is always rude everytime we go in.

This is rediculous service if she doesnt like her job then she needs to stay home. Im done with her attitude.

Reason of review: Poor customer service.

Location: Pacifica, California

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Guest

This is a commentary that is best served if you complain to the club directly. Submit it at PlanetFitness,com for results.

On.a side note, 5 minutes is a very long time.

It may have felt like 5 minutes because you wanted service immediately when in actuality, she needed to compete her task from her previous member attention, and then she could turn her attention toward you. .

Guest
reply icon Replying to comment of Guest-1148248

Truly, I can attest to that. When we are busy, though multitasking, it is important that we finish what we are doing before we move to the next customer.

Everyone seems to want immediate attention, especially Black Card members. When the tanning line forms, gosh forbid they wait 30 seconds. Even worse when they have to wait for a room. They're impatient as heck!

I love my job, but I hate tanning season! Worst is the *** tanning laws that we get blamed for!

Guest
reply icon Replying to comment of Guest-1151051

I agree. But what I would do is call out "Be right with you".

At least that is an acknowledgement they are standing there and you are aware. By just ignoring impatient customers, they are only going to complain.

Guest
reply icon Replying to comment of Guest-1151065

SomeTimes that isn't enuf!

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