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Planet Fitness is the worst gym of all time. It's smelly and disgusting and their customer service sucks!!!

They do not care about the customer at all. I called in to cancel my membership and they advised you have to come in to cancel even though they knew who I was. There was no way of canceling online either. A week later my account is hit with an annual fee that is non refundable.

I haven't been to that gym in I don't know how long and they refused to refund the fee.

They steal from people and their gym sucks!!!! Buyer beware!!!!

Reason of review: Poor customer service.

Monetary Loss: $31.

Preferred solution: Full refund.

Planet Fitness Pros: Overcharged victim.

Location: Gainesville, Florida

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Guest

The same thing happened to me I'm in the pro red of working with my bank yo get a refund.

Guest
reply icon Replying to comment of Guest-1042794

You agreed to the terms. A refund will never happen from the company or the bank.

Guest

Them *** didn't tell me about an annual fee I'm pissed can't get my money back I wish I read this first

Guest
reply icon Replying to comment of Guest-1042464

Of course they did AND you signed it, you just forgot and are looking for someone else to blame.

Guest

You were made aware when you joined that in order to cancel your membership it must be in person or via mail. You signed an agreement, you accepted the terms, and now you don't want to abide by them.

No one is stealing your money. You are mad because you screwed up.

So look in the mirror. Because the rules also apply to you.

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