Planet Fitness - Membership Review from Lewisville, Texas
I had my 13 year old with me when I bought my membership in the Lewisville, TX Planet Fitness and they were glad to take my money. However, when I brought him in to work out a front desk worker asked me how old he was, in front of my son and other patrons. I told the man his age. The man told me I needed to bring proof, again in front of my son and other patrons.
My son happens to have a growth hormone deficiency and has to get shots because his pituitary gland is not functioning. He was embarrassed and I have not been back since, but didn't want to give medical history to the desk worker in front of my child.
I had just joined Planet Fitness after my old gym got bought out. If you have World Gym in your area, try them.
The pricing is identical, although World Gym had more amenities like a Smoothy Bar.
I agree that Planet Fitness needs to wake up!
This is in response to the woman who tried to take her 10 year old to work out with doctor recommendation.
Reason of review: Poor customer service.
Location: Lewisville, Texas
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Comments
Please avoid publishing any personal information and promotional content
I am so sick of people being offended at the smallest things. Most just don't listen and then claim they were NEVER told, but also don't read the paperwork.
It has to do with insurance and liability. Whether doc recommended, or president recommended, 13 is the earliest age to workout at Planet Fitness no matter what they say.
And why would the question of age embarrass the child? Explain to the child that there are rules that need to be followed instead of being offended.
Get over the offense, stuff happens. Teach the kid moxy instead of victim!