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3.6

Have been a patron for approx. 2 weeks. I'm not seeing the hype. i workout there in Madison 3-4 nights a week ; 1st No WIFI and the attendant says there will not be any. Really, you are a nation wide company.

2nd- there's a lady who hogs 2 machines by covering one machine w/ a towel while she uses the other.

3rd- the attendants stay behind the desk the entire time I'm there. If you have any questions, you had better head to the desk. 4th- Fri & Sat 7-19:00 operation hours. Really.

Once my month is up, I'm gone. Customer service is lacking & F & S hours are not conducive to ppl who work rotating hours & no WIFI. I don't buy the low rates is the cause for no WIFI.

Reason of review: Poor customer service.

Location: Madison, Alabama

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Guest

Wanted to comment on Madison, Alabama, May 29, 2106 patrons comments. PLEASE, really, why for $10 a month would you be whining about no wi-fi.

It seems to me that you need to find a fitness center who would better cater to your uncommon needs or for that matter buy your own equipment and you can set you own hours, nor have to worry about any hogging anything!

I have been a patron at Planet Fitness in Madison for over a year and have encountered nothing but excellent staff, and plenty of equipment available. I feel absolutely blessed to have a facility so close, so clean, so available and at such a reasonable cost!

Thanks Planet Fitness!

Guest

I'm crying in my protein shake, laughing hysterical that for $10 a month you demand free WiFi!

Guest

Gosh, I don't need Wi-Fi to workout. I use my own music.

WTF! You are complaining because there is no free WiFi? That seems quite ridiculous to me.

As for hogging the machines, that's super setting and not allowed as the Planet Fitness. That's a legitimate complaint to management and owners.

The staff needs to be where they are needed, and that entirely depends on time is day, and day off week.

It really depends on the size of the club and members and guests who come to use the club. The place could be still and quiet or jumping like crazy. The staff has tons to do all day long.

I.wish I could request patience.

Members want service NOW!

But NOW isn't always possible.

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