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I put a freeze on my account on July 8th 2017 for 3 months .to find out the money was still withdrawn from my account 2 times because the money wasn't available..so for each transaction my bank account had a nsf fee of $30.00..the planet fitness where I'm a member said...
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4.3
#1079517
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They can't bill correctly at the Waterbury Planet Fitness. They take the monthly amount out on the 15 th sometimes ...13th,12th ocassionally on time. The manager Lou is so nasty to the workers and costumers! I don't know how he got hired? He has 4 teeth left and a very...
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Anonymous
Anonymous

billing is on the same day nationwide for all clubs. it does however depend when your bank posts the payment. that is the bank not pf.as for your perception of the rest, per...

#1078072
Reply to reviews
An employee used my bank card on file to make a purchase on a day I wasn't at the club. I asked the manager about it, he denied that it was a purchase even though I could prove through my bank account that it was a purchase not a club fee. Manager never offered to...
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I didn't like
  • Stealing
#1077107
Reply to reviews

Planet Fitness - Employee state of dress

Planet Fitness
#1073018
2.8
When my husband and i went to use the Tupelo the first time there was an employee wth his pants off his waist and his underwear showing. Plus this person gave my husband the dirtiest promotional t shirt. Very disappointed that a dress code doesn't apply to employees. Went in later and cancelled our membership.
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Planet Fitness - Not very happy

Planet Fitness
#1069459
3.2
You took money off my card without authorization after I paid for the month. Please put it back
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Planet Fitness - Very rude front counter rep at Grandville Mi Location in Morning

Planet Fitness
#1066580
3.0
I got frustrated with them for being rude and fired back and they call saying i can never go there again, what a joke! They are definately not customer oriented at all and will recommend No One to Ever Go Their for Anything
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Planet Fitness - Membership Review from Citrus Heights, California

Planet Fitness
#1058892
Ex boyfriend broke up then I switched to my own account and SOMEHOW PF charged my card for both of our accounts.
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I have a number of friends that have memberships at PF. So I was initially in favor of my daughter and her boyfriend, joining over a year ago, paid ($39.00). Never had enough freetime (motivation) to go and utilize the facility. Paid every month $(20.03). She even...
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Anonymous
Anonymous

When one becomes a member whether they utilize the facility OR not, they are still responsible for the DUES. that's what dues are. even if one hasn't used any club in 5 year...

2.4
I didn't like
  • Customer service in handling cancellation polity
  • Customer service in handling cancellation policy
#1076478
Reply to reviews
I'm trying to cancel mine and my finances memberships because we are moving but we were told that there would be a $50 something charge for both of us in order to to so. That is outrageous and we are not happy! No commitment my ***! When I signed us up no where did it...
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Anonymous
Anonymous

I find it painfully funny when people openly post that they didn't pay attention or look at what they bought, that they ASSumed they knew or recalled differently, yet NEVER EV...

Anonymous
Anonymous

Sorry, the cancellation fee on a Commitment membership, which is what you have, is on the website and ALL, that's ALL paperwork.You just conveniently forgot. There is NOTHING...

2.5
#1075350
Reply to reviews
Rude staff. Online it says that this is my home Club. I never changed it. They're trying to tell me I got online in June of 2016 and changed it. I never did this. She actually argued with me, when I drove the two hours up here to cancel my account. I called here last...
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Anonymous
Anonymous

"when I had the proof right in front of her."What was your proof?

Anonymous
Anonymous

ALL agreements state that the cancellation deadline for the dues is the 10th of any month. ALL, every single one nationwide, ALL. It's not changed, its system hard coded, i...

1.8
I liked
  • Red light therapy
I didn't like
  • Out of order machines
  • Rude staff
  • Dirty locker rooms
#1074526
Reply to reviews
I call planet fitness do to the fact that i was interested in joining you fitness club. The customer service was terrible the lady place me on hold an another lady was just as bad did not want to assist me
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Anonymous
Anonymous

What do you mean by NOT wanting to assist you? What were your questions? How did the phone call go? If you perceive rudeness, please describe the exact nature of the rudene...

5.0
#1074000
Reply to reviews
Corporate office kept me on hold for 10 minutes. The daid it is a franchise managers decision to see if I can put my Planet Fitness membership on hold by having my Dr. FAX proof of my serious illness that prevents me driving to the cub and the Dr. To get letter re my...
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Anonymous
Anonymous

A Drs note is required to place a membership on freeze. while I understand how you personally feel, there have been many others in your position that have felt the same way....

Anonymous
Anominus

Weeelll, weez heeyah at da Panet Fitmiss iz so sorry to heeyah bout yo pollemz but jest no dat we iz woykin haad to simply not kayah. U have u a nice day now, heeyah.

2.1
I didn't like
  • No one knows what is going on
  • Membership freeze
  • Mo management contact availability
#1072910
Reply to reviews
I was a member for 2 years- never had any issues, staff had always been too notch. They hire a few new staff and 1 staff member was rude and sarcastic to me at the desk in front of other members. I didn't report him, I should have but when outside the gym I gave him...
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Anonymous
Anonymous

describe rude and sarcastic. AND you reaped the consequence of YOUR OWN action.

1.0
#1071911
Reply to reviews
I received a black tshirt and was told that I was a black card member $15 a month with tanning and could bring guest when first joined when planet fitness originally opend in glen burnie. Talked to someone last year and asked if I could bring my granddaughter and they...
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Anonymous
Anonymous

I don't see a $15 a month membership being offered at Glen Burnie right now. That doesn't mean they didn't once. More info is required herebut it is important to note that t...

Anonymous
Anonymous

sounds like you had a $15 monthly (not all PFs offer those). I believe is a rare non commitment club access only. ALL black card memberships are $19.99 a month.If check your ...

3.6
I liked
  • I like to go there to workout
#1071891
Reply to reviews