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i joined planet fitness , because i thought it would be a better experience than i had in my past health club. when i joined planet fitness at first it was great but it is getting a little crazy now . they use to clean the locker room with a machine now they just push...
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#1102981
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I joined Planet Fitness in Peoria when it first opened. Enjoyed it then due to unforeseen circumstances I could no longer come to the gym. I called and explained my situation (back in December of 2016) and they said no problem they would cancel my account. I sign up...
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3.0
#1102854
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Well I go to EC, BF MT, in Wisconsin. Went there today Manager said i was no longer welcome at Planet Fitness. Reason: I complain several times about me being singled out. Due to that Planet Fitness is cancelling me and my wife membership on 09/18/17. There reason is:...
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Anonymous
Priya

outside equipment is prohibited, always. I'm sure there is more to this story than just your version. Very strange.

Anonymous
Marty

I'm on your side for this one.

2.9
#1098965
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Planet Fitness - Beware: No commitment is lie.

Planet Fitness
#1099685
2.1
Details
This is not a month to month pay to play gym. You must commit your bank account to them to join. You must cancel your contract/commitment to sever ties. Read the fine print on doing so. Its tight and specific.
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Exchange, Refund and Cancellation Policy
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Planet Fitness - Have have not been able to go to the gym since l signed up.

Planet Fitness
#1098154
1.0
Details
l am bedridden and am unable to get out off the house. l need to stop my gym membership as the income that l am getting l can't even buy anything to eat. To get get help in this town is a joke they want to see if you will starve
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Additional Fees
Billing Practices
Cleanliness
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Planet Fitness - Love the gym but one flaw

Planet Fitness
#1097620
All the machine are for men! I think there should be more women machines expecially targeting the glutes, and our abs. Please provide some. 24th and Oregon Ave I've been a member since they opened black label member. Ty
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Planet Fitness - They transfer my membership

Planet Fitness
#1091707
3.2
Details
They transfer my membership to other gym .. Im so *** off.. and there are no respectful with the memers .
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Manager at pf on florence in huntington park tried to tell me ii souldnt tell people what happened and what i saw so i told her i would post it on the enter net she told me if i did she would revolk my membership that is a treat by the way she cant tell me what to post...
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Anonymous
Anonymous

so what the heck is the issue?

Anonymous
Anonymous

English please. Your posting makes ZERO sense!

#1097759
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I have read the worst customer experience stories on consumer affairs and Planet Fitness websites on how badly people have been treated. There was a gym called Urban Fitness who treated their customers horribly unfortunately they were not as big as Planet Fitness but...
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Anonymous
Marty

Planet Fitness corporate has seminars all over the country on plus one customer service. They take it very seriously.However, an owner in my experience, is the last person wh...

3.7
I didn't like
  • It is painfully obvious that the staff there couldent care less
  • Customer service
  • Too loud of music
#1097466
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My name is Yolanda Lorenzana and I have been a member since 2015. I decided to go the gym on 08/27/2018 with my daughter and I did not have my little card with me I had my license. I was speaking to Felipe and I told him that I did not have the card here is my license...
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Anonymous
Marty

any follow-up by corporate?

I didn't like
  • Staff poor customer service by nectali aguilar
#1093351
Reply to reviews
I called a week ago to cancel my acct with PF only to find out that you have to go in person to cancel. If I could've done that, I would've. To make matters worse, they didn't tell me that the payment would've had to have been cancelled on the 10th which is the day I...
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Anonymous
Anonymous

So you didn't read the contract correctly when you signed and now you want to complain. Typical.

2.6
#1088419
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BEWARE - If you sign a contract here they will do whatever they can to charge you, add late fees, and make it nearly impossible to terminate the contract. My daughter moved away without physically going to PF and cancelling her contract. She called, they said "no you...
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Anonymous
Anonymous

yes, it was,an oversight on your dauggters part. I'm sure,that the move didn't take place overnight. there is a HUGE window to cancel your membership, best in person, but ce...

Anonymous
Anonymous

The only problem here is someone who either didn't read the contract in the first place or chose not to abide by it. Your daughter forgetting to cancel it is her fault, not t...

1.0
I didn't like
  • Feeling like i got totally ripped off
  • Rude staff
  • Customer service in handling cancellation polity
#1085409
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Last winter I was working out at my local planet fitness and got link alarmed 3 times in one night! I stay to myself in the gym, do what needs to be done and then get out. That particular night I was doing heavy dumbbell snatches. I wasn't grunting, throwing the...
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Anonymous
Anonymous

no one remembers, not the staff, not the members. we alarm all the time but we don't hold or against anyone. its jlust a reminder unless the person becomes belligerent. BTW,...

#1083868
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Myself and family are members at the location on Dixie hwy in Louisville, KY and after what happened on Aug 3,17 I hope a lot of people are reprimanded. We are all black card members, and we're horribly treated to, questioning and unsatisfactory treatment in front of...
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Anonymous
Anonymous

so, what happened?

1.0
#1083424
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