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2.3 Based on 353 reviews
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  • Customers like
    • Location 14
    • Most of equipment 10
    • Cleanliness 9
  • Customers don't like
    • Customer service 30
    • Unprofessional employee attitudes 18
    • Rude employee 17

I signed up to Planet fitness to better my health after a horibble 2 years after a dramatic physical experience. I come almost every day, Im friendly to everyone there...the staff, and the others coming to work out too. I focus on myself, I stick to myself, yet I am mistreated by many of the staff who include the others working out there too. The staff have favorites there & include them in my mistreatment, which make no sense because I do... Read more

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Visited the facility in Ferguson on West Florissant at highway 270 in St. Louis Missouri. I liked it and want to join, but I want to pay for the $10 a month membership and end of year fee with a cashiers check up front or cash up front. They told me no this must come out of your checking account. I don't want any one in my checking account. I understand your need to get paid for the services you render, but if I pay in advance you have your... Read more

Was this review helpful? 1 0

Really wishing they would change their company policy so that my family could go work out together. I have an 11 yr old that would love to go to the gym with us. I dont want her to grow up to be over weight like her dad and I. How do i get a petition started to show them that there are families in my community that would love to take thier kids to the gym with them? Read more

Was this review helpful? 0 1

I think the elephant in the room is that no one wants to admit they have credit problems. I was a member of planet fitness for almost 2 years, joined with a credit card for the upfront fee but had to give my checking account for the monthly fee and annual fee once a year. I loved the manager there and it really is convenient for me right at the mall with the bus line right there (dont have a car). But I got in trouble with so many credit cards... Read more

Was this review helpful? 1 0

I was just charged $30 even though I had already been charged this month ($10 more than I should have), what the ***?? This is unexceptable, I can't be paying fees to my bank just because planet fitness thinks it's okay to randomly charge me without notice! I was told $20 a month, not $60!!! This is insane, if I do not get a refund I need to cancel my membership IMMEDIATELY! Read more

Was this review helpful? 0 2

The Planet Fitness staff turns off the TVs you are watching while you are working out in order to force you to leave before closing time. They can't stop customers from staying late to shower but they can ruin your cardio machine work out. A customer should have a right to use all the equipment during their regular hours of operation, including the TVs but the Planet Fitness management feels customers should be mistreated if they use the... Read more

Was this review helpful? 0 1

Went to go train on weekend and for a while now the facility was still on maintenance electrical wire with sticking out everywhere and the place was halfway painted it look like this facility should not be open for business until all the maintenance. on top of that staff accuse me of grunting apparently the staff does not know the difference between grunting and coffing. I thought this place have no judgement zone. According to the staff... Read more

Was this review helpful? 0 3

Had been using massage chair, tanning bed & hydro massage when I go with my spouse who is s black card member. It was explained to us when he signed up that I would have use of the facility. Well tonight after using the massage chair I was informed I couldn't use the hydro massage and shouldn't have been using it! This made me angry as I have been using this as I have been using the facility for the two months and have had no problems. It's not... Read more

Was this review helpful? 1 3

The work such as painting started months ago and now seems to be at a standstill. Also some of the TVs are bLocked by the poles. There are machines that need to be fixed. I received an email saying that there would be TVs in the new treadmills. Is that going to happen. I don't have another 50 words to write for this review so I am just typing anything. I do enjoy my workouts and the staff is always very friendly. The new countertops in the... Read more

Was this review helpful? 3 0

How can anyone take seriously a business that can't even spell judgment? And now you won't accept my comment because it is not 100 words? 75, 74, 73, 72, 71, 70, 69, 68, 67, 66, 65, 64, 63, 62, 61, 60, 59, 58, 57, 56, 55, 53, 52, 51 50, 49, 48, 47, 46, 45, 44, 43, 42, 41, 40, 39, 38, 37, 36, 35, 34, 33, 32, 31, 30, 29, 28, 27, 26, 25, 24, 23, 22, 21, 20, 19, 18, 17, 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3, 2, 1, 0. Read more

Was this review helpful? 0 4
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