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After completing my year contract with planet fitness I decided to cancel as I am leaving the area. I cancelled in person on the 10th of the month. On the 17th of same month PF debited my account and took my money. WTF! The worst customer service ever. Stay away from...
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2.4
#1132826
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They say I signed an agreement about a $40 charge i got on my account...i have been trying to cancel this for over 6 months now ...i have never stepped foot in they GYM EVER there is no where to cancel online. I do not even have access to an online account...i do not...
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Anonymous
Rose Lopez

Sounds like you signed up online. You checked that you had read the terms. its totally on you, boo. cancelling is very easy, in person or mail, certified preffered, by the ...

1.0
I didn't like
  • Unwilling to help
#1132319
Reply to reviews
When signing up, asked twice if there were ANY OTHER FEES, and was told “no”. Three months later was automatically debuted $42. Upon inquiry, was told this was the annual fee. Requested for it to be removed, was denied. Requested Manager, was only given an email...
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Anonymous
Rose Lopez

I am confident they told you about the Annual. it's on ALL of their paperwork. When you asked ANY OTHER FEES, the answer is No. There is usually a Start-up, A Proprate, the...

Anonymous
Kabe

what, you didn't reas what you were signing?

#1127216
Reply to reviews

Planet Fitness - Cancel anytime you want is a lie

Planet Fitness
#1130781
Was told when I got my membership I would be able to cancel whenever I want so today when I went and cancelled they told me I am still getting billed this month due to not canceling in time. I was planning on going back in a less busier time of year but now I won’t. Good job planet fitness I hope losing a cuastomer as worth that one monthly fee
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Planet Fitness - Johnstown PF

Planet Fitness
#1130257
Terrible Front Desk Service on Sunday Mornings in Johnstown Pa. Much better service from Pitts reps on Sunday mornings at PF.
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Planet Fitness - Being told different things.

Planet Fitness
#1128781
Tried to cancel via telephone a long time ago. I was told that fees would be waived when I could come in and renew my membership.
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Planet Fitness - Bad no customet service

Planet Fitness
#1126899
2.7
Details
The facilities in Puetto Rico are closed because of hurricaine Maria. The Rexville facilities in Puerto Rico were floted. I need to cancel my membership black card. I dont want to be billed if I have no facilities to go. There is no customer service available in Puerto Rico. My cellis 939 241 7415 Jose Padilla.
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Portsmouth Nh location has been under construction for the last 4 months along with a week of being totally closed. I frequent the the gym to get away from the chaos of life, this however, has become a dreadful visit. I have gotten to the point where I have not gone to...
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Anonymous
Kabe

no one else is complaining.

#1126116
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Relocating to the Mechanicsburg, PA area, I looked for a gym. Having been a former trainer and always having memberships wherever I’ve lived, I am keenly aware of the hidden fees that can be encountered by those facilities that wish to conduct business in an unethical...
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Anonymous
Anonymous

"l find it very hard to believe that staff did not mention the annual fee as well. It is literally on all their marketing, and ingrained into their heads. It’s not hidden at ...

Anonymous
Anonymous

Odd that all the “members” (and not employees/management as they state... yes implication intended) all focus on the signed agreement that I acknowledged I did not closely loo...

2.5
#1126046
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Absolutely, horrible experience. After traveling to 25 different Planet Fitnesses, this is positively the most 'Judg(Mental)' service business I had ever seen. First, there was NO toilet paper in ANY stall in the locker room when extra large rolls are used. Then I...
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1.8
#1124506
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Home location dauphin st mobile, al. Tgese pwople are just down right nosy and have cancelled my membership because of what they dont know i visited another location due to me being out of area and had to get transportation for wirk feom there the ataff at daphne...
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Anonymous
Taylor

wow that all made zero sense

1.0
#1122716
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The new Planet Fitness location in Sherwood, OR is still only a dirt lot so to see a review on this location is hilarious! I live in Sherwood and I want to tell everyone reading this that there will be tons on trolls on this review page because this community messed...
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Anonymous
Taylor

huh?

#1122536
Reply to reviews
I walked in to my new local planet fitness looking to sign up for the black card . I had to all to be signed up as the front staff was very distracted speking amongst one another. Finally someone offered to help and i thought it would be easy as giving cc info...until...
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Anonymous
Taylor

so you refused go find another gym. or get a free checking account to pay your bills from.

1.9
#1119439
Reply to reviews
I am a bartender, I talk to people all day everyday. I will make it my goal to talk as many people out of joining your gym as possible. It is a shame that you do business this way. A customer should never have to leave and never want to come back. Business really...
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Anonymous
Anonymous

PF locations are franchises. they do not have nationwide database access to everyone of the 8+ million members. so when you want to cancel you have 2 choices... in person or...

1.2
#1117747
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