Linus Iyf
map-marker Apple Valley, California

Asking if I can go to another PF gym while mine is closed.

I asked how to link my membership but I didnt get it linked. He said to call the planet fitness near me (does not open until December 16). Theres so number for it because it is not open yet.
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Spiro Hsx
map-marker New York, New York

Complaint of unfair treatment

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I'm calling from New York and wondering why planet fitness are forcing us to have coronavirus shot. If I have a covid-19 in my body I will take a shot. My freedom has been violated I have my constitutional right and my government is acting like a communist. These new generation people most Don't know Jack about history. Lots of veteran died for our freedom and now they're telling us how to live our life. We are not guinea pigs. Many people lost their job in New York City because we have a corrupt government.
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Pros:
  • Open 24hrs
  • Resonable
Cons:
  • Our violating our constitutional rights

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sandusky, Ohio

Questions and concerns

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Why couldn't my 15 year old son work out at your facility by himself? Your rules say he can online? You have no problem taking his money every month.
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Christina N Vfd

The total body enhancement, tanning bed and hydro message chairs haven't work in days

Total body enhancement machines and the tanning beds and the Hydro massage chairs are never working due to computer problems the staff keeps giving me a run around and talking to me like Im stupid I asked for a corporate number and nobody could give that to me I want to speak to somebody and have this problem resolved I pay for a membership and Im not able to use the amenities
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Loss:
$10

Preferred solution: Price reduction

Jacksyn Rlh
map-marker Middletown, Ohio

Pague por los servicios pero no recibí email ni nada

Pague por los servicios y a lo ultimo cuando pague decía algo de solicitud mi nombre es Leonel Pizarro
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Calandra A
map-marker Bemidji, Minnesota

They been taken for my account over a year my membership should have been canceled last year

Im been charged for a membership that was canceled a year ago. This red tape that your taken me threw is crazy.
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User's recommendation: They still have me as member

Eric J Qth

Refund

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I am still pissed off and nothing got solved. For three months two different gyms were billing me. I was getting billed in Ohio and in Maryland. My home gym is in Laurel, Maryland. When I reached out to the gym in Ohio they only refunded me for one month instead of three months. I reached out to the company that does Planet Fitness' billing and they said the Ohio gym had to put in to refund me all of my money. The manager at the gym in Ohio refused to return my calls.
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Loss:
$74
Pros:
  • Numerous machines
Cons:
  • Membership scam
  • Terrible policy no customer service resolution
  • Managementt

Preferred solution: Full refund

User's recommendation: Go To LA Fitness Instead of Planet Fitness

John R Gbn

Very unsafe conditions at one location

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Dear Planet Fitness Investors representative,

I'm reaching out to you to report an unsafe and threatening situation at one of the planet fitness locations, see location below.

38 Great Neck Rd, Great Neck, NY 11021

As I was looking to move from my location near my job, to another location near my home, I have visited your location in Great Neck, at the end of my visit I addressed my dissatisfaction to the location's manager, in a very thankful and polite way, that the men's rooms and showers were in a very unsafe and unsanitary conditions, lots of water on the floor, toilet paper and hand paper towels as well.

As I as leaving the gym, one of the employees started following me, harassing me and threatening me to never come back, I went back and approached the manager again asking her to stop her employee from harassing me and threatening me, she as well said not to come back if I didn't like the way the gym was operated. My first though was to report it to the policy, but opted for contacting Planet fitness customer service or someone to report such regretful incident.

I'm hoping some open an investigation regarding this, as I feel Planet fitness is worth keeping with a good image.

Please contact me to follow up on such incident.

Best Regards,

John Riazza

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Preferred solution: Apology

Summer B Ofx

Continued charges on my count after I canceled

I will be taking you guys to civil court with the email of when I canceled and the date I got an email saying that I had a payment made about 2 months ago and then I turned around and went to my bank statements bank statements and it's been charging my bank still now it says I'm past due as well.
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Loss:
$250

Preferred solution: Full refund

Anonymous
map-marker Lansing, Michigan

I would not recommend

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I called after I was charged the annual membership club up keep fee after I had already canceled my membership. I was on hold for 20 minutes, and I never talked to anyone.
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Anonymous
map-marker Lake Havasu City, Arizona

Over $190.00 in charges

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Planet fitness told me I would pay 14 a month and 39 for one yearly fee that wouldn't start until next year. I have been charged 23.

Monthly and 39.00 already and five times charged 38.09 almost twice a day till I gas ro freeze my card. I went to my gym to settle this and was told if I would have come sooner they could take it off. Then I was told that they dont do business with green dot well y was I charged 190. Dollars in fees then I was told its green dot that is the problem and that they didn't have any of those transactions on their end.

Never fixed. So I'm out almost 200 bucks and I just signed up with them on June 30. I haven't evrn been going there long enough to have that many charges and fees.

Now green dot will take a month to refund me. I was late all my monthly Bill's because of these charges plus my card is frozen and I cant get out money or use my card.Dont I now cal monwt

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Ashley P Iqu
map-marker Portland, Oregon

My membership was canceled by PF and I want a refund.

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I called my home gym to get transferred to another gym. The person at the gym said they could do that, but that the transfer would take a couple days. Its been two weeks and I have not heard back even though Ive called numerous times to check on the status of the transfer. In the app, it also states I do not have a membership anymore and that I need to sign up for one. I refuse to resign an agreement and pay even more money, when all I wanted was a simple transfer. I also attempted to contact customer service regarding this issue and they referred me back to contacting my home gym.
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Pros:
  • Very cheap options
Cons:
  • Poor management

Preferred solution: Let the company propose a solution

User's recommendation: I would recommend going to a different gym. This one has terrible customer service

Kierra J Pgx

Billing

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When i signed up for my membership no one told me about a $39 annual fee 8 weeks after i joined. I didnt even receive a reminder at the very least before they charged me which cause my account to be overdrafted and now i have to pay a $30 overdraft fee. When i called to speak to someone about it, he simply said I cant do anything about it, and hung up the phone. If i at least got an email or text or any kind of notification telling me they were gonna charge my card i could have at least put the money on my card instead of having to pay an overdraft fee.
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Loss:
$69
Cons:
  • Change their rules and policy every other day
  • No way to order owner give me back money you stole from my bank

Preferred solution: Full refund

User's recommendation: i do not recommend at all !

3 comments
Guest

"No one told me".. That means you didn't read anything when you signed up.

Try reading your agreement...

If that amount caused an overdraft, maybe you shouldn't be joining a gym. Something to think about.

Guest
reply icon Replying to comment of Guest-2056516

chile it caused an overdraft because i get paid in cash therefore i don’t keep cash on my card. next time you can keep your two cents on what i should & shouldn’t be doing cause i didn’t ask you.

Guest
reply icon Replying to comment of Guest-2056535

"I didn't ask you".. No you post it on a public website . LMAOOOO

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Carol N Pqu
map-marker Waimea, Hawaii

Planetfitness over charged me and I need corporate to refund the money they took from my checking

I in October 2019 joined the planetfitness in kona. The the pandemic hit. Didn’t go back. But I joined for 1 dollar day of and ten dollars a month. And that was for black card membership. After a year I started Noticed that I was charged over 20.00 for my membership fee? I called and called and called. The person name starts with a r. Sorry I didn’t remember his name. But he never would return my calls. Then pandemic gotten really bad and forgot about this issue and working long hours. Now it’s been two years and I called the club and asked why are they charging me double my club fees and I want my money back that no one is returning my phone calls. I finally went in and very madd. The girl kept apologizing because she kept waiting on everybody else and not able to help me. I got very upset and demanding for her to help instead of pushing me off. Then a club member came up and started arguing with me. Told me to leave. Still no one ever called me back and for almost two years planetfitness has charged me double the price of my membership.
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Anonymous
map-marker Jersey City, New Jersey

Time restrictions

I was told I have to make a tanning appointment the same day I want tanning . I went this morning to schedule an appointment for 6:30 this evening and I was told I only have a 1 hour window before my desired time to schedule. That is insane I work 90 minutes away and now I have to come 1 hour before my desired time and most likely wait another 30 to 60 minutes ? I need to be able to get around this somehow . Please advise
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