Planet Fitness
Reviews and Complaints
Asking if I can go to another PF gym while mine is closed.
Complaint of unfair treatment
- Open 24hrs
- Resonable
- Our violating our constitutional rights
Preferred solution: Let the company propose a solution
Questions and concerns
The total body enhancement, tanning bed and hydro message chairs haven't work in days
Preferred solution: Price reduction
Pague por los servicios pero no recibí email ni nada
They been taken for my account over a year my membership should have been canceled last year
User's recommendation: They still have me as member
Refund
- Numerous machines
- Membership scam
- Terrible policy no customer service resolution
- Managementt
Preferred solution: Full refund
User's recommendation: Go To LA Fitness Instead of Planet Fitness
Very unsafe conditions at one location
Dear Planet Fitness Investors representative,
I'm reaching out to you to report an unsafe and threatening situation at one of the planet fitness locations, see location below.
38 Great Neck Rd, Great Neck, NY 11021
As I was looking to move from my location near my job, to another location near my home, I have visited your location in Great Neck, at the end of my visit I addressed my dissatisfaction to the location's manager, in a very thankful and polite way, that the men's rooms and showers were in a very unsafe and unsanitary conditions, lots of water on the floor, toilet paper and hand paper towels as well.
As I as leaving the gym, one of the employees started following me, harassing me and threatening me to never come back, I went back and approached the manager again asking her to stop her employee from harassing me and threatening me, she as well said not to come back if I didn't like the way the gym was operated. My first though was to report it to the policy, but opted for contacting Planet fitness customer service or someone to report such regretful incident.
I'm hoping some open an investigation regarding this, as I feel Planet fitness is worth keeping with a good image.
Please contact me to follow up on such incident.
Best Regards,
John Riazza
Preferred solution: Apology
Continued charges on my count after I canceled
Preferred solution: Full refund
I would not recommend
Over $190.00 in charges
Planet fitness told me I would pay 14 a month and 39 for one yearly fee that wouldn't start until next year. I have been charged 23.
Monthly and 39.00 already and five times charged 38.09 almost twice a day till I gas ro freeze my card. I went to my gym to settle this and was told if I would have come sooner they could take it off. Then I was told that they dont do business with green dot well y was I charged 190. Dollars in fees then I was told its green dot that is the problem and that they didn't have any of those transactions on their end.
Never fixed. So I'm out almost 200 bucks and I just signed up with them on June 30. I haven't evrn been going there long enough to have that many charges and fees.
Now green dot will take a month to refund me. I was late all my monthly Bill's because of these charges plus my card is frozen and I cant get out money or use my card.Dont I now cal monwt
My membership was canceled by PF and I want a refund.
- Very cheap options
- Poor management
Preferred solution: Let the company propose a solution
User's recommendation: I would recommend going to a different gym. This one has terrible customer service
Billing
- Change their rules and policy every other day
- No way to order owner give me back money you stole from my bank
Preferred solution: Full refund
User's recommendation: i do not recommend at all !
Planetfitness over charged me and I need corporate to refund the money they took from my checking
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"No one told me".. That means you didn't read anything when you signed up.
Try reading your agreement...
If that amount caused an overdraft, maybe you shouldn't be joining a gym. Something to think about.
chile it caused an overdraft because i get paid in cash therefore i don’t keep cash on my card. next time you can keep your two cents on what i should & shouldn’t be doing cause i didn’t ask you.
"I didn't ask you".. No you post it on a public website . LMAOOOO