Planet Fitness
Reviews and Complaints
Charged around $100 for no reason
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Verified Reviewer | Houston, TexasCharging me twice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dekalb, IllinoisCharged me after I canceled my membership
- Planet fitness stealing my money
Preferred solution: Full refund
User's recommendation: Anywhere but planet fitness
They been charging me more than I need to be charged on my card I'm pissed
Stupid
User's recommendation: Don’t go here
Back and neck problem
They steal your money and lie about changes to your account.
Unhappy with the repairs and the turnover
- Was good customer service what happened
- No problem solved from management
Preferred solution: Retention of employees and working equipment
User's recommendation: At this point I am waiting for a return call my number is above
Unhappy customer
I need assistance getting my membership fees back or at least a portion. After the state opened back up I tried to get back to normal so I got a membership with PF.
I signed up for the black membership. Which would allow me to bring my daughter. I had recently moved to the area and thought this would be a good way to get to know the town. This was in April 2021.
My first visit I fell off the trend mill. Unfortunately they didnt have much staff working. So basically I got too hot while excising and couldnt breath or see from the sweat in my eyes. I was diagnosed with COVID and could return.
They charged me $175 for one visit and I canceled in May. But the claim it wasnt filed. Also I was told I started the membership in another town Ive never been.
Please help me. This isnt fair.
19.
User's recommendation: No membership
Billing
User's recommendation: DO NOT GET A MEMBERSHIP WITH PLANET FITNESS
Extra charge
Preferred solution: Price reduction
Never mind
Charged again
Took money and I cancelled my membership
Report a worker
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