Anonymous
map-marker Concord, North Carolina

Charged around $100 for no reason

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My account was charged almost $100 in two days and they couldnt give me an exclamation why I want my money back
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Ermal Tbv

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Verified Reviewer
| map-marker Houston, Texas

Charging me twice

I need to speak to representative I own planet fitness if it is two dollars my bank charge me $29 planet fitness I was trying to take out another 24.95 why try to take my money when you couldve taken two dollars instead
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Deon G Fdk

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Verified Reviewer
| map-marker Dekalb, Illinois

Charged me after I canceled my membership

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Planet fitness charged my card and put it in the negative after I canceled my membership with them And they told me They cant give me my money back and I havent been there in months
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Loss:
$23
Cons:
  • Planet fitness stealing my money

Preferred solution: Full refund

User's recommendation: Anywhere but planet fitness

Anonymous
map-marker Acworth, Georgia

They been charging me more than I need to be charged on my card I'm pissed

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For my son's birthday and my daughter-in-law's birthday I bought them a membership on my card my bank card from regions Bank and pay through yearly fee which is $39 and just this month they charged me $23 four times within 4 days so I need my money back the only charge you should be charging me every month Thea Blalock
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Brianca Qgn
map-marker Orlando, Florida

Stupid

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Charged me havent had membership in 3 months!!!!! Taking my food money. Give me my money back cancel my account!!
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User's recommendation: Don’t go here

Anonymous
map-marker Columbus, Georgia

Back and neck problem

I want to cancel my membership and get my money back because I never went to the gym. So I feel like I should be refunded my money back
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Anonymous
map-marker North Vernon, Indiana

They steal your money and lie about changes to your account.

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This is not the first incident I've had where they took monies they weren't entitled to.. I often forgive too much too easily but I had to pay several fees to several people because of them and it's just not worth it.
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Barbara R Wub
map-marker West Palm Beach, Florida

Unhappy with the repairs and the turnover

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Can I please talk to someone 617.281.6066 In the last few months that I have been a member many of the machines are not working. The massage chairs again are not working this is why I choose to do the upgrade on my membership. Your turnover is extremely high .., apparently there is a reason for this why? Companies are paying more to get help. As I have worked all my life why cant Planet Fitness retain employees??? I look forward to a phone call. Barbara
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Pros:
  • Was good customer service what happened
Cons:
  • No problem solved from management

Preferred solution: Retention of employees and working equipment

User's recommendation: At this point I am waiting for a return call my number is above

Anonymous
map-marker Waterbury, Connecticut

Unhappy customer

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I need assistance getting my membership fees back or at least a portion. After the state opened back up I tried to get back to normal so I got a membership with PF.

I signed up for the black membership. Which would allow me to bring my daughter. I had recently moved to the area and thought this would be a good way to get to know the town. This was in April 2021.

My first visit I fell off the trend mill. Unfortunately they didnt have much staff working. So basically I got too hot while excising and couldnt breath or see from the sweat in my eyes. I was diagnosed with COVID and could return.

They charged me $175 for one visit and I canceled in May. But the claim it wasnt filed. Also I was told I started the membership in another town Ive never been.

Please help me. This isnt fair.

19.

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User's recommendation: No membership

Anonymous
map-marker Foley, Alabama

Billing

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They overcharged me. Took the payment out on the wrong day and still refused to work with me after I showed proof of everything. I will be canceling my membership I'm tired of this its always something with planet fitness I AM DONE.
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User's recommendation: DO NOT GET A MEMBERSHIP WITH PLANET FITNESS

Raima N

Extra charge

It should be 22.99 as they promised but it charge from my account 39 you guys charge me already year fee and everything then why charge extra this month
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Preferred solution: Price reduction

Anonymous
map-marker Hazleton, Pennsylvania

Never mind

I got it Resolved all ready I just needed to go in and get my Scan badge so everything is good now thank you
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Anonymous
map-marker Charlotte, North Carolina

Charged again

Charged again after they gave me a refund and then they said they took my card off file. Again I never gave permission to use my card and never gave permission to use it on file. Its becoming fraud!!! You are taking food away from my kids!!!!
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Anonymous
map-marker Atlanta, Georgia

Took money and I cancelled my membership

I called two weeks ago to speak to a manager and they still have not called me back. I gave my notice in writting that I wanted my membership cancelled and they never cancelled. Continued to take the money out of my account.
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Anonymous
map-marker Pompano Beach, Florida

Report a worker

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They were still rude Staff at Planet Fitness. Pompano Beach FL. Danvers mass planet Fitness should train these people at Pompano planet fitness on customer relation without us (customers) your nothing. I have since left and join another gym, sad you lost a customer over 90 day policy .they could have offered me a pass till Aug1 Robert Correale
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