Planet Fitness
Reviews and Complaints
No one answers email or 800 number
- Unprofessional
- Customer service
Preferred solution: RESPOND TO QUESTIONS-EMAIL
User's recommendation: DO NOT JOIN THIS GYM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hawaiian Gardens, CaliforniaManager threatens membership freeze
- Great gym - affordable
Preferred solution: A good reminder or reprimand of the branch (male) manager may be warranted
User's recommendation: Nothing negative. Just because there is one bad apple in one of their branches does not mean all of them are
No denim policy
- Value
- No customer calls for feedback
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Dougherty, GeorgiaOverdrafting my account
I was charged 23.07 twice once for mine and once for my moms plus $34 a piece for the overdraft plant fitnesses was suppose to close out my account and I guess never did
- Machines
- 24 hour availability
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Philadelphia, PennsylvaniaMi cuenta
Cancel
Mask discrimination
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | New York, New YorkCharges twice in one month
Preferred solution: Price reduction
Double charged
- Friendliness of staff and cleanliness of facility
- Many locations
- Feeling like i got totally ripped off
Preferred solution: Full refund
User's recommendation: Check your account this goes way back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Atlanta, GeorgiaUnauthorized charges
- I am a happy planet fitness member
- Feeling like i got totally ripped off
Preferred solution: Full refund
Complaint
- Customer service issues
- Employees
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Denton, TexasI have been charged when I canceled my account I want my money back
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI am being charge for a gym membership but all gyms are closed
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Copley, OhioTv channels need to CHANGE
- Tv need to add channels the people wanna watch
Preferred solution: Tv change
Social distance
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I was charged as well. The person who answered the phone said it was a clean up fee.
A clean fee for what?
I just paid them $39.00 and not even 2 month later another $39.00. Ripoff!!!!!