Adrianne S Sfz
map-marker South Toms River, New Jersey

No one answers email or 800 number

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WAS REFERRED TO GYM THEY ARE CLOSED SENT EMAIL (S) NOT ANSWERED
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Cons:
  • Unprofessional
  • Customer service

Preferred solution: RESPOND TO QUESTIONS-EMAIL

User's recommendation: DO NOT JOIN THIS GYM

Michael D Swx

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Verified Reviewer
| map-marker Hawaiian Gardens, California

Manager threatens membership freeze

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I understand due to covid19 gym policy changes to protect its customers. That is why wearing masks and gloves is being enforced. I am a loyal customer of Planet Fitness in Hawaiian Gardens, CA, and comply with this policy. However today I was advised that my masks are no longer compliant and will need to replace it. A staff member reminded me of this change and told me that he will allow me at least today to wear my mask. Not even 5 minutes later the manager comes over to me and before explaining or clarifying change in policy, he immediately mentioned that he will freeze my account for not complying. By doing this before clarifying the policy change is an example of poor customer service and a power trip. For me, he already lost the merit of his argument by threatening to freeze my account. There is a bigger issue here with this manager which Planet Fitness corporate office has to check. I will continue to press on this issue until something is done with this manager.
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Pros:
  • Great gym - affordable

Preferred solution: A good reminder or reprimand of the branch (male) manager may be warranted

User's recommendation: Nothing negative. Just because there is one bad apple in one of their branches does not mean all of them are

Anonymous

No denim policy

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Just want to say that denim is a material embedded in our culture. Many department stores and catalogs have entire areas devoted to denim. Denim comes in ALL COLORS. It can be worn as dress wear. Dont confuse denim with jeans. Perhaps banning blue jeans with heavy metal or rivets is in a totally different category and would differentiate what is acceptable in a gym setting.
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Pros:
  • Value
Cons:
  • No customer calls for feedback
Heather Y Dqc

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Verified Buyer
|

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Verified Reviewer
| map-marker West Dougherty, Georgia

Overdrafting my account

Planet Fitness - Overdrafting my account
Updated by user Mar 31, 2020

I was charged 23.07 twice once for mine and once for my moms plus $34 a piece for the overdraft plant fitnesses was suppose to close out my account and I guess never did

Original review Mar 31, 2020
my account and my moms and yall still took out the money last month I called it was suppose to be put back in and Im sure yall going to take it out again on the 17th which is best not I want my money refunded for both accounts
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Loss:
$47
Pros:
  • Machines
  • 24 hour availability

Preferred solution: Full refund

Virgen A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Mi cuenta

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Planet Fitness - Mi cuenta
Hicieron un recargo a mi cuenta en una situación donde no se puede prescindir de los servicios.
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Anonymous
map-marker Linz, Upper Austria

Cancel

I need to cancel my account and I am in not in the United States right now so I am unable to come in person or send by mail. I tried to caLP both my location and this customer service to no answer.
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Anonymous
map-marker Plant City, Florida

Mask discrimination

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I was at the planet fitness in plant city Florida and I was told the only time you have to wear a mask is when you are walking around I have seen people there walking around with no mask on I felt like he was singling me out when I saw people walk all over the floor with no mask is this right. I am expecting a response from this if not ill.go to the health dept and file a lawsuit. Thank you
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Jadi Pjp

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Verified Buyer
| map-marker New York, New York

Charges twice in one month

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Planet Fitness - Charges twice in one month
Not even 2 month and already have been charged all these money they lied to you !
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Loss:
$10

Preferred solution: Price reduction

1 comment
Guest

I was charged as well. The person who answered the phone said it was a clean up fee.

A clean fee for what?

I just paid them $39.00 and not even 2 month later another $39.00. Ripoff!!!!!

Mary C Qvg
map-marker Mount Laurel, New Jersey

Double charged

I was double charged and no notice that you were going to charge my account twice. Customer service was closed until 830
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Loss:
$200
Pros:
  • Friendliness of staff and cleanliness of facility
  • Many locations
Cons:
  • Feeling like i got totally ripped off

Preferred solution: Full refund

User's recommendation: Check your account this goes way back

David S Bjk

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Verified Buyer
| map-marker Atlanta, Georgia

Unauthorized charges

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Planet Fitness - Unauthorized charges
I agreed to pay $10 per month. I noticed a $39.99 charge from Planet Fitness. This should not have happened.
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Loss:
$40
Pros:
  • I am a happy planet fitness member
Cons:
  • Feeling like i got totally ripped off

Preferred solution: Full refund

Glenn M Tju
map-marker Houston, Texas

Complaint

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The gym in 77084 zip code In Houston Texas . Their water taste like it comes from a water hose, No soap in showers. No mirror in changing rooms, no disposable eye wear for tanning beds, only about 5 ab machines and customer service is about 50% *** Got kicked out of the locker room at 5:00 am so the cleaning lady could clean. Last time I checked I was paying yall not the cleaning lady. I moved to the area and its the closest one to me. Ive been in a few gyms and this is by FAR THE WORST. I need to change my home gym from Tyler Texas. I just refuse to do it to this location
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Cons:
  • Customer service issues
  • Employees

Preferred solution: Let the company propose a solution

Michael T Ejs

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Verified Buyer
| map-marker Denton, Texas

I have been charged when I canceled my account I want my money back

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Planet Fitness - I have been charged when I canceled my account I want my money back
I canceled my subscription and I still being charge
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Loss:
$24

Preferred solution: Full refund

Shaundre W

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Verified Buyer

I am being charge for a gym membership but all gyms are closed

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Planet Fitness - I am being charge for a gym membership but all gyms are closed
I am being charge for a gym membership but all gyms are closed
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Loss:
$20

Preferred solution: Full refund

Mary F Dwz

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Verified Reviewer
| map-marker Copley, Ohio

Tv channels need to CHANGE

You need to have more channels than all news! Give us shows that we can watch for a half an hour as we are working out on our bikes and treadmills. It may seem like a little thing but it means a lot to us! You took away the food channel want that back plus a DYI channel. Please help us that DONT want to Watch the news! Thank you
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Cons:
  • Tv need to add channels the people wanna watch

Preferred solution: Tv change

Anonymous
map-marker Newark, New Jersey

Social distance

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There is a social distance big problem in the location in Belleville New Jersey workers they not doing the right thing and members they're not listening
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