Dale S Ziv

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Verified Reviewer
| map-marker Renton, Washington

Fell off moving Treadmill

I was in the Burlington, WA PF back in February and I did not see that treadmill was on and I hopped on it and it dragged me off and burned my left foot. I do have Nerve damage in my left foot and getting operated on it January 4th 2024. I did share it with the onsite Manager and staff when I attended the club in Burlington. I am still using PF in Oak Harbor WA. I would appreciate if you could help me with the bill as it is $1600.00. Thanks, Dale Scott
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User's recommendation: Contact Planet fitness Corporation

Alexandra M Qrr

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Verified Reviewer

Cancellation membership

Im flying out tomorrow (14/12) I dont have the time or ability to cancel in person or send a letter of cancellation. I need my membership cancelled because you wont let me pause it despite my partner being in an overseas military. Please cancel my membership as soon as possible it makes no sense I can sign up online but not cancel online or over the phone please email as soon as possible
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Pros:
  • Okay place
  • Guests and hydromassage with expensive
Cons:
  • - not flexible - really busy - no help - outdated services

Preferred solution: I want my membership cancelled

User's recommendation: If its membership related they can’t help, this entire system that planet fitness has is messed up and no flexible or at all helpful to customers, they’re extremely unwilling to cooperate and help me

abedalqader o

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Verified Reviewer
| map-marker Rio Rancho, New Mexico

Complaining regarding the shower area

Shower water not hot at all and the all the shower area its disgusting including the shower floor and inside the cabinets, shower carton . Shower floor
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User's recommendation: Fix the hot water and change the shower cartons and keep everything I concern about it clean

Nicole D Gcn

Customer service is the key to a successful business

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Called about membership no one answered the phone waited on the phone so there is no customer service
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Loss:
$10

Preferred solution: Answers

User's recommendation: Another gym

Anonymous
map-marker Akron, Ohio

Keep getting charged

Went and closed my membership in person and soon after they charge my account again for their membership fees then also a late fee as well so pissed
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User's recommendation: Stay away from planet fitness

Rayonna Aah

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Verified Reviewer
| map-marker Dallas, Texas

My black card membership.

Every time I go to a planet fitness location they tell me my account I haven't paid but I made a full payment for a whole year contract last night I couldn't even take my cousin to work out with me because they constantly talk about the same situation on my account
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Jason S Ftt

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Verified Reviewer
| map-marker Chicago, Illinois

No personal trainer at my home gym

I'm going to all the locations planet fitness near me especially my home gym bridgeveiw Illinois i have been waiting for a long time.the workers are telling me there is not a trainer. And to go to the next locations.and still there isn't any trainers..and I am being charged for the emenity and training
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James G Rfc

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Verified Reviewer
| map-marker Tuttle, Oklahoma

Account problems

I went to the Planet Fitness in Chesterfield Michigan on Saturday and was told my account has a missed payment from 1 year ago however monthly dues of around $22 a month have been coming out every month for a year now and I also have been going to Planet Fitness every couple months on average with no problems. The staff can not tell me what the problem is I would like this corrected so I can keep going to the gym please
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Arlett Mmb
map-marker Cary, Illinois

Cancel membership

Unknown to me I have been paying for a membership for months. Only reason I found out this was happening was ME checking my accounts for another unauthorized charge. Imagine my surprise when I found out this has been happening for months. Just want my membership canceled!
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User's recommendation: Keep monitoring your accounts for fraud.

Terrell P Wpe

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Verified Buyer
|

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Verified Reviewer
| map-marker Peoria, Illinois

Complaint

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Planet Fitness - Complaint
I enjoyed my experience overall, but when I transferred to the Peoria,IL location on Sheridan, thats when things went to *** I was bullied off of equipment by two dudes and was treated rudely by this locations general manager, JuJu. All because of a complaint I made. there seems to be no accountability for the actions of operators and managers of PF locations from the corporate level. This is the beginning of their end!
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Pros:
  • Price and equipment
Cons:
  • Harbor criminal activity

Preferred solution: Apology

User's recommendation: See if your company has a benefit for gym memberships that provide excellent customer service for guests. Planet Fitness does not monitor the actions or behaviors of locations including their criminal activity.

Anonymous
map-marker Bellevue, Washington

Fraudulent charges on my accout

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I asked one of the employees to cancel my membership forgetting that I have a yr subscription then someone has an account in my name that means someone compromised my credit card and has been using my name with no pic now the bill as encountered 500.00 some odd cents, outrageous. I really like PF but if employees are going to breach a contract why would I have to pay. I have tried to resolve this but no one has helped me.
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User's recommendation: Read fine print

Telia Xev

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Verified Reviewer
| map-marker Queens, New York

Being over charged

I got charged over 60 bucks this month. What you guys dont say is that youre going to charge a service fee. What the *** is that? Im canceling my account with you today because youre sneaky and lairs. Ill move to Blink or Crunch.
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User's recommendation: Don’t sign up with these guys because they’re have hidden fees.

Anonymous
map-marker Decatur, Illinois

Cancel

horrible place ..impossible to cancel.. I tried to cancel this crap place and it is nearly impossible after going in multiple times i was assured it was canceled,, but never was.
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User's recommendation: avoid at all cost

1 comment
Guest

Did you put it in writing ? Did you follow the terms of the original contract (of which there are many if you read it) ?

If you have fulfilled them all a cease and desist letter to the address listed on this page served via Certified Mail Return Receipt Requested is the next step.

Keep it brief, factual yet polite and firm. No calls, text messages or e-mails henceforth.

Angel A Sne

New location

Help with newly opened club location. My wife and I drove by but cannot remember the address. Would you have in system recently opened PF location in my area?
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Preferred solution: Newly opened PF location near me

Donna B Qjh

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Verified Reviewer
| map-marker Milton, Georgia

No sound on TV's for 3 months

The TVs have been broken w no sound for 3 months.this is my second complaint. Managers said hands are tied. I ride recumbent bike 2 hours a day. Bad knee. All I ask is that one of the TV's be on CBS so I can watch my game shows. I need someone to call me this is ridiculous. The club can't do anything.
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Pros:
  • Reasonable price
Cons:
  • No customer service

Preferred solution: The TV fixed they keep changing them or not working

User's recommendation: Managers can't do anything

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