Planet Fitness
Reviews and Complaints
Worst company ever
- Time
Preferred solution: Apology
User's recommendation: Go to another gym
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Decatur, GeorgiaComplaint about manager
I have been with this company for approximately 10 yrs never a missed payment and never an issue with customer service or other of your members, until I started going to the covington hwy location in Decatur Ga.. the 1st incident was with an onlocaion rep.
On this that particular morning I entered the facility as I did every other morning, speaking and just going to do my work out . No one had ever stopped me to confirm my membership in the past , at this location. So, I walked in w my earbuds in as I was on a call, and walked over to the machines , I begin working out my inner and outer thighs, when the rep walks up to me and tells me I have to leave. I'm confused and ask why, she'd stated I called her a dumb *** whether I did or didn't, I wouldn't have called her that to her face and as mentioned I was on a call during the incident and was expressing my disdain with her energy towards me as it was not what I've become accustomed to in my past interactions at other locations.
I left and called Corp never got a call back. I went back and made my amends to her and have since then had no issues. She even stopped confirming my membership and allowed me to just go in and work out. Yesterday morning I went in and went to the 30 minute work out station.
There were 2 people present upon my entering thr area. I went to station 2 , a young man was in the last station and there was another woman on station 4, believe , I did my 45 second work and continued to follow the circuit..I noticed she never worked out and continued to sit on her cell phone. By the time I was done at station 3, she was still sitting there on her phone, while totally ignoring the fact that it was my turn. So I asked her, whether or not she was done, she Just looked at me so I went back to clean the last station I'd used and by that time she'd moved onto station 7 or 8 cool no problem, the other machines week out of Order, understandable.but by the time it came to rotate she was still just sitting there talking on hot cell phone so I asked whether or not she was actually there to work out and she got rude e me and I said I guess you think because I'm light skinned you can talk to me that way and I'm not going to say anything..that's exactly how it happened..
no more words were exchanged. I actually finished up and left. This morning, I go to work out and told that my 10 yr membership is being canceled because of the incident with the other member. I was not allowed to explain my side, there was no one to even witness the situation and I feel that if they were informing all of the rules and doing all of their job duties/ details, then there wouldn't have been an issue They used to walk around to make sure people were ok , engage, making sure it was clean, people are actually following the 30 mim workout circuit in order or moving to the next machine when your time is up and requesting membership approval upon entry everytime for every customer as you're potentially losing revenue.
I refused to give him my name and number as he was trying to cancel my membership and admittedly, I did say he was a dumb *** should have gotten my info 1st then let me know I was being canceled but because they never check upon entry , the question has become a bit foreign to them. Now if I'm canceled it was meant.
- Affordable hours of operation grounded atmosphere
- Inconsistent customer service lacking drive an enthusiasm too many kids with no conflict resolution skills
Preferred solution: Apology
Billing issues
User's recommendation: If you are going to cancel make sure you follow up and don't believe what your told
Cancel membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Warwick, Rhode IslandMembership fee increases
- Affordable hours of operation grounded atmosphere
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fairfax, VirginiaClosed gym
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst service
- Worse service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYes there I was blame for something that happeneds will I was away outer country
Preferred solution: Apology
User's recommendation: Please call me 692459****
Billing issues
User's recommendation: Be cautious of bill8ng
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norwich, VermontMachines not working no air
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled and account still active
Preferred solution: Full refund
They lie and only care about the money and treat customers bad and took 156.87 from me for one day I used that place and cancelled it and still was charged it's B'S and it's all bout money
User's recommendation: Think twice before signing up because there's hidden fee's the customer service guy lied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to cancel or downgrade my membership for about a month now ! Went to the Aston location I was told my membership was downgraded to $10 a month . Today I found out it’s hasn’t been d
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brooklyn, New YorkI was told to leave the gym
User's recommendation: Stay away from planet fitness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonBad customer service
User's recommendation: Do not go to Planet fitness Las Piedras
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