Andres M Bgx
map-marker Boston, Massachusetts

Worst company ever

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So I try and change my home gym membership- they move me to the wrong location now Im screwed. No service, have asked to be moved over 5 times- horrible company.
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Cons:
  • Time

Preferred solution: Apology

User's recommendation: Go to another gym

Esther L Etb

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Verified Reviewer
| map-marker Decatur, Georgia

Complaint about manager

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I have been with this company for approximately 10 yrs never a missed payment and never an issue with customer service or other of your members, until I started going to the covington hwy location in Decatur Ga.. the 1st incident was with an onlocaion rep.

On this that particular morning I entered the facility as I did every other morning, speaking and just going to do my work out . No one had ever stopped me to confirm my membership in the past , at this location. So, I walked in w my earbuds in as I was on a call, and walked over to the machines , I begin working out my inner and outer thighs, when the rep walks up to me and tells me I have to leave. I'm confused and ask why, she'd stated I called her a dumb *** whether I did or didn't, I wouldn't have called her that to her face and as mentioned I was on a call during the incident and was expressing my disdain with her energy towards me as it was not what I've become accustomed to in my past interactions at other locations.

I left and called Corp never got a call back. I went back and made my amends to her and have since then had no issues. She even stopped confirming my membership and allowed me to just go in and work out. Yesterday morning I went in and went to the 30 minute work out station.

There were 2 people present upon my entering thr area. I went to station 2 , a young man was in the last station and there was another woman on station 4, believe , I did my 45 second work and continued to follow the circuit..I noticed she never worked out and continued to sit on her cell phone. By the time I was done at station 3, she was still sitting there on her phone, while totally ignoring the fact that it was my turn. So I asked her, whether or not she was done, she Just looked at me so I went back to clean the last station I'd used and by that time she'd moved onto station 7 or 8 cool no problem, the other machines week out of Order, understandable.but by the time it came to rotate she was still just sitting there talking on hot cell phone so I asked whether or not she was actually there to work out and she got rude e me and I said I guess you think because I'm light skinned you can talk to me that way and I'm not going to say anything..that's exactly how it happened..

no more words were exchanged. I actually finished up and left. This morning, I go to work out and told that my 10 yr membership is being canceled because of the incident with the other member. I was not allowed to explain my side, there was no one to even witness the situation and I feel that if they were informing all of the rules and doing all of their job duties/ details, then there wouldn't have been an issue They used to walk around to make sure people were ok , engage, making sure it was clean, people are actually following the 30 mim workout circuit in order or moving to the next machine when your time is up and requesting membership approval upon entry everytime for every customer as you're potentially losing revenue.

I refused to give him my name and number as he was trying to cancel my membership and admittedly, I did say he was a dumb *** should have gotten my info 1st then let me know I was being canceled but because they never check upon entry , the question has become a bit foreign to them. Now if I'm canceled it was meant.

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Loss:
$10
Pros:
  • Affordable hours of operation grounded atmosphere
Cons:
  • Inconsistent customer service lacking drive an enthusiasm too many kids with no conflict resolution skills

Preferred solution: Apology

Anonymous
map-marker Corvallis, Oregon

Billing issues

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I went into the gym on April 8th to cancel my membership I was assured it was taken care of by the person at front counter who took my form and yet Im still getting billed I have tried numerous times to get ahold of someone and have had no response. Im very angry and ready to report this as fraud
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User's recommendation: If you are going to cancel make sure you follow up and don't believe what your told

Anonymous
map-marker Savannah, Georgia

Cancel membership

They said I have to come in the office n cancel it. And I feel it's not fair bc I don't stay in the city where u got it at.
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Kathy H Tvh

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Verified Reviewer
| map-marker Warwick, Rhode Island

Membership fee increases

I been a member for many years for $99 annual now Im told it no longer available Im 73 yrs old this increase is incredible hopefully youll have an option for me
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Pros:
  • Affordable hours of operation grounded atmosphere

Preferred solution: Price reduction

Michael B Drr

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Verified Reviewer
| map-marker Fairfax, Virginia

Closed gym

I paid for a membership you offered with hours to suit my needs, I have tried coming to the California md location and every time I have went it was closed, what are you going to do to satisfy my waste of time
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Simran K Txh

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Verified Reviewer

Worst service

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Charging on my card after canceling my membership. I called and confirm I dont want my membership still charging
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Loss:
$128
Cons:
  • Worse service

Preferred solution: Full refund

Robert M Jlc

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Verified Reviewer

Yes there I was blame for something that happeneds will I was away outer country

My account was canceled because I was outer country and they said the reason was theft ? I just feel like I should never been cancelled
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Preferred solution: Apology

User's recommendation: Please call me 692459****

Anonymous
map-marker Portland, Oregon

Billing issues

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I went into the gym in April to cancel my membership they assured me I was good but yet you keep billing me an about to get an attorney involved. I have tried calling customer service for support an keep getting run around.
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User's recommendation: Be cautious of bill8ng

Liz M Rkq

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Verified Reviewer
| map-marker Norwich, Vermont

Machines not working no air

Im in Waterbury, Connecticut planet fitness there is no air for over two weeks and five machines in one section of broken down and Im just very disappointing can come in here for quite some time and had three other people join and this is ridiculous
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Shaquana M Dqn

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Verified Reviewer

I cancelled and account still active

Check reason requested for refund and cancellation I cancelled and account still active .please contact
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Loss:
$50

Preferred solution: Full refund

Anonymous
map-marker Mountain View, California

They lie and only care about the money and treat customers bad and took 156.87 from me for one day I used that place and cancelled it and still was charged it's B'S and it's all bout money

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I cancelled it the next day and NEVER used it and I want it cancelled and I'm not paying for it they said they would cancel it and never did it
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User's recommendation: Think twice before signing up because there's hidden fee's the customer service guy lied

Michele L Xpl

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Verified Reviewer

I have been trying to cancel or downgrade my membership for about a month now ! Went to the Aston location I was told my membership was downgraded to $10 a month . Today I found out it’s hasn’t been d

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I would have kept my membership $10 . The Blackcard was a waste of money for me . Now Im paying for another month for no reason at all
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Loss:
$30

Preferred solution: Full refund

Michael S Zbh

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Verified Reviewer
| map-marker Brooklyn, New York

I was told to leave the gym

My membership was canceled because of another customer I need to talk to someone asap 347251**** I need answers
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User's recommendation: Stay away from planet fitness

Raphael R Pss

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Verified Reviewer
| map-marker Bellevue, Washington

Bad customer service

Planet fitness Las Piedras PR 1st day and they started wrong. Had an appointment for 2pm with the personal trainer an at 3 pm thay told us that he has another appointment that t we should make a new one No ac on the place freaking hot
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User's recommendation: Do not go to Planet fitness Las Piedras

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