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Planet Fitness - Refund for yearly fee
I have NOT stepped foot in to any facility since Dec2017...i moved far from my original location a 6 months back to an area that doesnt even have any of your facilities near by....i was told id have to go in to my original location to cancel so cancelation hasnt been...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 01.
Anonymous
Anonymous

You can cancel by certified mail.

1.0
#1412513
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I went in to my local location(Maricopa, AZ) explaining to the manager I have breast cancer with proof from my doctor and had to have a double mastectomy, and will need to place my account on hold for 6 weeks. The manager ask me for a copy of the proof which someone at...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 23.
#1406581
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I'll only exercise with Planet Fitness running the OTHER way! I do not understand these guys business sense, because they appear to operate on the cheap to the extreme. The water was mostly cold all winter, with poor pressure. The equipment and services unsatisfactory...
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Company wrote 0 private or public responses to the review from Nov 07.
Anonymous
Anonymous

Ahem, cancellation is very easy. Very, very easy.

#1395849
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There was a mistake made through the online registration and so i went in in person to register because they said it didn't go through . I check my bank account and planet fitness billed me twice. So i called and asked what happened and they said i had two open...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 20.
Anonymous
Anonymous

Agreed, you should receive a refund. And correct, it's not up to ABC but up to the club ownership. Many managers do not have refund authoriry.

2.6
#1404790
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Tried to cancel my membership n was asked for my tag that was used to scan n then told I had to pay over 50$ beforehand I could cancel and I’m Not In A Contract!!!! Already paid excessive dues at bank for excessively trying to draft my account without even a call from...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 05.
Anonymous
Anonymous

You have a committment membership. You have a buyout fee if you cancel before you satisfy the 12 months.

#1416183
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I was bulled for my "annual fee" and was not previously aware of the charge. I have not received a contract in an email or in the regular mail. I spoke to a representative at my branch and she told me that it was in my contract. Since I received no contract, how was I...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
2.3
#1414672
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I have had this issue at several planet fitnesses, but tonight was the last straw. A female employee at the 21st and Amidon location in Wichita kansas - she works night. She has earbuds in and is singing as loudly as possible, even when going up to help customers, just...
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Company wrote 0 private or public responses to the review from Oct 01.
FragrantNumbat
FragrantNumbat

Sounds to me like you are jealous of her.

4.9
I liked
  • Most things are fine
I didn't like
  • This particular employee
#1370848
Reply to reviews
First of all I cannot locate the bag policy anywhere in the PF policy. I was initially told, 2 weeks after coming, that my bag could not be sitting on the floor. When I returned the next day I asked the desk staff if it was okay to have my bag on the machine as long as...
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Company wrote 0 private or public responses to the review from Nov 14.
Anonymous
Anonymous

What do you mean by "on the machine"? Cardio? Weight? I can't picture it. In my pf, purses are not allowed to 'hang' from any machine. All you need to carry is a fluid bottle ...

2.4
#1400298
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Welcome to Midland ,Tx! The land of give us your money and put up with our gas lighting, eye rolling, couldn’t care less if your standing right in front of me customer service. Where most new consumers come with hopes and dreams of that great job that pays so much...
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Company wrote 0 private or public responses to the review from Sep 13.
2.1
#1354359
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After putting a complaint, I got a phone call from I guess the person who owns planet fitness in Hillsborough NJ and told me all kinds of things , he said my complaint was Disgusting and that he was going to Bann me and my family from going in to any planet fitness, he...
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Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 19.
Anonymous
Anonymous

What, wait, water bottle?

1.8
#1403788
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