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A new manager name Neha canceled my and my friends membership. This is very disturbing seeing that we are Christians and we pray before we start our training we have never once had any issues with anyone they're all the stuff that knows us likes us we have referred...
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Anonymous
Anonymous

If you grunted, you should have received a warning, not a cancellation. You say there were no issues. My suggestion is to share your story directly with corporate. Go to the P...

1.0
#1376684
Reply to reviews
Planet Fitness - SHUT UP YOUR MOUTHS MESSAGE
I'M THE PLANET FITNESS AXE "MATRIX QUEEN MAMA" I'M THE ONE PLAYING OUT IN FRONT OF THE BEST SHOW ON BROADWAY ,, DOWNTOWN LA,,, WHICH IS PLANET FITNESS,,, BUT YES I WALED MY ELECTRIC GUITAR IN FRONT OF THE BEST SHOW ON BROADWAY,, DTLA STYLE,,, AND I HAVE BEEN TO MANY...
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5.0
#1359737
Reply to reviews
I canceled my account 2 months ago. I am still getting charged monthly. When I called my home club they said they have no records of me canceling and can’t refund my money. So because one of their staff memebera didn’t do their job correctly I am out 20 dollars. I have...
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Anonymous
Anonymous

How can you not be smart enough to figure this out?? You get charged for something you know is wrong. You call the merchant. They won't help you. So you call your bank or Cred...

Anonymous
Diamond

This exact same thing is happening to me and I am beyond pissed Because it has been over a year and the charge is still coming out monthly!

3.5
#1335368
Reply to reviews
I am a member and i wanted to down grade my membership from black card to $10 per month. I went to the branch and spoke to the branch manager who told me that he had to speak to his manager for approval. I waited for a few days and went back to the manager who the told...
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Anonymous
Anonymous

Now why would you publish your telephone number on this website. Stupi!d I guess. Go to the website , planetfitness.com and submit it there.

Anonymous
Anonymous

There is no need for authorization to downgrade. There is always a fee to downgrade. The fee differs from Club to Club.

#1178845
Reply to reviews
signed up for a membership for myself and daughter. I have fibromyalgia, a permanent back injury and other health issues. I expressed concern but was told they would have a trainer starting soon who can work with me..I went for a week by myself. I called to explain...
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Anonymous
ammy

It is important to choose a good gym and coach, and you should pay more attention to your fitness. I wish you good luck.

1.7
#1384814
Reply to reviews
My gym bag ended up being stolen while I was working out. They left me with just my sunglasses, sneakers and my hat. Go figure! So I immediately asked front desk to help with the issue. So they ended up calling for the report but they couldnt do anything b.c a manager...
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TragicCollie796
TragicCollie796

I left it open by accident but that doesnt give anyone right to steal. Broke *** people nowadays need to get locked up ASAP. That is def. unacceptable. I got a special heavy d...

Anonymous
Anonymous

There is absolutely no way to solve the situation. Was your gym bag locked up? Did you have a cheap lock or a Master Lock? Don't you think that the item would be stolen once s...

I liked
  • We liked the old staff
I didn't like
  • Rude members
#1364724
Reply to reviews
My husband is traveling and working, I recently transferred my membership from Mobile to Waco, my husband got laid off four weeks afterward, and now we are in Ardmore, and my membership is stuck for at least six more weeks and with your travel policy, it stinks. I paid...
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Anonymous
Anonymous

She is exactly right, same thing happened to me, moved to CA for 2 months, I am only allowed 10 work outs a month even though I have black card. Not recommended at all.

Anonymous
Anonymous

the Unlimited access is for home club access only. Outside the home Club it's 10 visits a month per Club per month. If there are multiple clubs you can go 10 visits per club i...

1.0
#1244470
Reply to reviews
I would highly recommend finding a different place to workout. The business practices of Planet Fitness, I would expect to be better, But they are deceptive and dishonest. I called in several times to cancel my membership , and they kept telling me to call back between...
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Anonymous
Anonymous

I don't believe a word.... sorry. The terms are so simple my 7 year old understands. There is a time window for billing to stop for the next cycle, but you can cancel ANYTIME....

1.0
I liked
  • When they lied to me
I didn't like
  • Finding out they lied to me
#1352944
Reply to reviews
I haven’t been to this gym in more then two years. It seems as if quite a few policies have changed, except for people hogging machines while they text...... Also you are NOT USING earth friendly products to clean with. The 409 cleaning solution at the Groton ct gym, I...
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Anonymous
Anonymous

The pictures of Groton are impressive.

1.8
#1382446
Reply to reviews
My father was admitted to the icu and had to have his leg amputated a few days ago. I called to cancel the membership but was told that a letter would need to be sent or that I had to come in. The initial planet fitness that I called was going to cancel the membership...
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Anonymous
Anonymous

Everybody has a story. A lie, in order to get their way. There are many, many people who've messed up the truth for you. Mail certified all pertinent documentation with a phon...

1.0
I didn't like
  • Not being able to cancel my fathers membership
#1384224
Reply to reviews