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I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join!...
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Anonymous
troolyblessed

They can't join if they are under under 13 but, if you get the platinum membership you can bring unlimited guests. That's what I did and I bring my 12 year old daughter with m...

Anonymous
Anonymous

Try your local ymca they have zumba, and workout classes for kids while the adults are doing their workout classes. I did this here in NC until my daughter turned 13 and she l...

#471916
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I love planet fitness and what it has to offer.however i am also a single mother who can only workout when have a babysitter. there are more like me who choose other gyms over planet due to no child services. I went to a compettion who offered child care but did not...
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Anonymous
Anonymous

I agree...I love to work out and I am also limited because I have kids.

Anonymous
Anonymous

I don't know about other states, but there are laws in California for Child care. In order to provide child care, you must have child development permits along with people wh...

#171681
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I am a black card member which allows me to bring a guest. My wife comes as my guest. The planet fitness in Rocky Mount NC just got new message beds. When my wife and I went to use the beds, we were told that I was the only one who could use the beds, but my wife...
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Anonymous
Debra 07

You pay for a black card but there is never a personal trainer available in your gas can only be there when you are there and they cannot use all of the equipment you get char...

Anonymous
Anonymous

it says plain and simple, bring one guest, but your guest is not able to use the black card perks. dumbs

#467114
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Planet Fitness - Bad no customet service

Planet Fitness
#1126899
2.7
Details
The facilities in Puetto Rico are closed because of hurricaine Maria. The Rexville facilities in Puerto Rico were floted. I need to cancel my membership black card. I dont want to be billed if I have no facilities to go. There is no customer service available in Puerto Rico. My cellis 939 241 7415 Jose Padilla.
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Planet Fitness - I have tried to reach out to them

Planet Fitness
#1125017
They arnt helpingme at all
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Planet Fitness - Horrible

Planet Fitness
#1124419
1.0
Details
I have paid yearly fee three times this year
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Planet Fitness - Complaint against Employee

Planet Fitness
#1123514
1.0
Details
Call me and we will have a discussion
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Staff
I got a letter to come back to Planet Fitness so I went to join with my husband. They denied my membership because I only have a credit card! My husband and I did away with our bank account months ago due to high fees and hearing this really makes me Irate! So you...
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Anonymous
Anonymous

unbelievably ***!would you give your bank account details to some kid at the desk who works there, wait for this to turn into a legal disaster

Anonymous
Anonymous

Your first mistake was going to Planet Fitness

#272235
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The PF located at 1404 Lawrenceville Suwanee Rd, Lawrenceville, GA has twice now made me sit and wait to use the tanning bed because of some cleaning policy. The longest you can tan is 15 mins. But they only allow members to tan on the 1/5 hr marks. For example if...
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Anonymous
Anonymous

It's "beds" for Christ's sake!!!!!!

Anonymous
Anonymous

i totally agree with the tanning issue. i have tanned at any time since the place opened. today i went in on my lunch break and was told to wait 15 min.. all beds were open. i...

I liked
  • Location
  • Most of equipment
  • Cleanliness
I didn't like
  • Unprofessional employee attitudes
  • Customer service
  • Rude employee
#606460
Reply to reviews
I signed up with Planet Fitness about 5 months ago. Everything was going great until I had to update my billing information. Before, I just gave them my credit card number and they billed me every month without any problems. Now they are asking for my checking...
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Anonymous
Joann

I was going to join today, and didn't. I'm not giving my checking account numbers to a gym. I should be able to use my major credit card or debit card.

Anonymous
Candace

We still have tons of members including myself. This is actually quite common with many organizations.

#381766
Reply to reviews
Wanted to join at $10 offer. Found out can only do by PF automatically billing credit card monthly. My past experience has found this VERY DANGEROUS and out of control. OFFERED TO PAY CASH FOR ENTIRE YEARS MEMBERSHIP!!!! CASH!! Was told not company policy. ...
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Anonymous
Johnus

Same thing happened to me this morning. Wanted to join for 1yr(12 months) and pay CASH for the whole year( the 12 months of fees and the initial payment ) told it was an optio...

Anonymous
Lissa

I joined planet fitness a couple years ago and when I terminated my membership they continued to try to charge my account and said they had no record of cancelation. I brough...

#397341
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I received a notice in the mail that I had a balance although I subscribed to the auto debit from my bank account. The bank card expired and caused Planet Fitness to not get their money. I received a bill indicating insufficient funds, but never saw a reciprocating...
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Anonymous
Justin Florence

The exact same thing happened to me

Anonymous
Anonymous

That's how they make their money! Hello..lol. Not saying it's right. Luckily they just sent an email saying they'll waive all past due amounts. They also no longer accept card...

#292162
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Joined in April of 2016 with an expected open date of May 2016. May moved to June etc and they finally opened after the 4th of July 2016. Upon joining, I specifically asked about the $39.00 annual maintenance fee. If specifically this was due at the time of joining? ...
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Anonymous
Surfer

Early cancellation on a 12 month membership plan has charges for 3 months or pay a $58 buyout fee.So that is why you were charged 3x each.The Black card has a 12 month Commit ...

Anonymous
Anonymous

because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
I liked
  • Hours
  • Equipment condition and availability
#933238
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Contact Planet Fitness

Mailing Address:
Planet Fitness
Hampton, New Hampshire 03801
United States
Phone:
(603) 750-0001
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Relocating to the Mechanicsburg, PA area, I looked for a gym. Having been a former trainer and always having memberships wherever I’ve lived, I am keenly aware of the hidden fees that can be encountered by those facilities that wish to conduct business in an unethical...
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Anonymous
Anonymous

"l find it very hard to believe that staff did not mention the annual fee as well. It is literally on all their marketing, and ingrained into their heads. It’s not hidden at ...

Anonymous
Anonymous

Odd that all the “members” (and not employees/management as they state... yes implication intended) all focus on the signed agreement that I acknowledged I did not closely loo...

2.5
#1126046
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