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4.5

My name is John Hayes and I along with my wife Gail have been members of the above mentioned facility for almost 4 years. I am a retired Director of Plant Engineering and Maintenance for a major automotive company. Please understand that I do not make habit of submitting this type of review to anyone, because frankly, I question the integrity of the process in it's entirety. When I see something or someone whom appears out of order, I try to first address said concern on a face to face yet civil basis, which I have attempted to no avail with one of your previous store managers. I'm saying this because I in no way want my critique of your demonstrated management style at this particular location to be perceived as the rantings of a delusional member, which I assure you I am not.

This particular store has a demonstrated history of creating an extremely hostile work environment via lies, innuendo, character assassination and blatant favoritism toward some of which several of your members consider your best and most conscientious employees. The latest in a Quite substantial list happens to be Ms. Elizabeth Sell. I have known Beth to be a person of character and exceptional professionalism for the better part of the past 3 years and what she was subjected to on the morning of Monday March 28th, 2016 was wrong in terms of decency and quite frankly a stain on your corporate culture. I witnessed with my own eyes what she was subjected to by one of this stores irate employees who had been recently assigned to Beth's shift and the way in which she attempted to reason with that employee who refused to work and walked out. Don't take my word for this, review your taped footage.

In closing I'd just like to say that, I know Elizabeth Sell to be a good person that deserves better than the calculated smear campaign in which she's been subjected by select members of this stores management and operational staff.

This will be the last communique posted by me. However, let it be known that should Ms Sell choose to pursue this matter by other means, I along with several other members will be more then happy to provide testimony on her behalf.

Respectfully,John Hayes

Reason of review: Poor customer service.

Planet Fitness Pros: Price, Color scheme.

Planet Fitness Cons: Dirtyness of the bathroom and lockers, Situation not being resolved with manager.

Location: Hermitage, Pennsylvania

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