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2.5

I have been a member of PF in Moreno Valley, California for only 3 months, and the AC has already gone out 3 times. On each occasion, it takes a week or more to get it 'fixed' again.

I was there this morning, about 8 am, and it was already hot in there. I feel bad for people who have to work out later in the day - it must be even hotter.

Each time, I have spoken to the person at the front desk, and asked them to pass along my complaint. Yet, the problem repeats.

MY PF also suffers from poor supervision of the members. Despite a safety policy of no gym bags on the floor, I see that happening.

Also, members are not to spend more than a couple of minutes on each machine at a time, in the 30-minute workout area. It is for working a circuit of exercises. Yet people continually go in there and settle in on one machine and keep working out on it like they own it.

This is really ridiculous, as there are plenty of machines out on the main floor, and there are signs all over the place telling the members they are not supposed to act this way. The employees see it and do nothing.

Reason of review: Poor customer service.

Monetary Loss: $15.

Preferred solution: Deliver product or service ordered.

Planet Fitness Pros: Location.

Planet Fitness Cons: Malfunctioning air conditioning, Repeatedly.

Location: 12625 Frederick St, Moreno Valley, CA 92553, USA

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