I recently cancelled my membership, 6 days after I was charged the annual fee. I requested a refund of the annual fee and all they said was it was in the contract - and I would be charged regardless if I cancelled or not.
I asked to talk with the manager and the desk clerk just blew me off and said read the contract. Talk about lousy customer service... they just want their money and could care less about goodwill or leaving a good impression.
I will any and everyone to stay away from this place... what a total rip off.
Product or Service Mentioned: Planet Fitness Membership.