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I received a notice in the mail that I had a balance although I subscribed to the auto debit from my bank account. The bank card expired and caused Planet Fitness to not get their money. I received a bill indicating insufficient funds, but never saw a reciprocating...
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Company wrote 0 private or public responses to the review from Jan 26, 2012.
Anonymous
Eliot

You didn't follow the contract. Sorry you didn't like the solution she gave you, but she is literally doing her job. You failed to manage a subscription based service you agre...

Anonymous
Justin Florence

The exact same thing happened to me

#292162
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Hidden fees - watch out! When I cancelled my membership, I was told I would incur no more fees. However, I was charged a $39 annual fee (deducted directly from my bank account) for 2018 later that week. The local gym was not able to reverse the fees and neither would...
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Company wrote 0 public responses to the review from Oct 05, 2017.
Anonymous
Charles

The annual fee is only in the small print. Glad I noticed it after reading this comment.

Anonymous
Marty

Take your receipt to the manager. but if you cancelled AFTER the 25th, you are liable for the Annual Fee. It's not fine print on the Agreement. the cancellation refers to t...

1.7
#1110845
Reply to reviews
Would it kill planet fitness to send out a reminder of that annual fee!!!!!! I dont know how much your company pays its employees, but i live from check to check, and having $39 unexpectedly removed from my account has devastated my week. No gas or grocery for this...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Feb 01.
Anonymous
Anonymous

Everybody, get it through your thick heads, Planet Fitness is not your enemy, neither is the billing company.All Planet Fitness locations nationwide, worldwide, charge on exac...

Anonymous
April

Same thing happened to me today I went back and looked at last year's records and they didn't do it until the end of Feb. but no not this year now I have 10 dollars to last we...

4.2
#1180678
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Featured
Planet Fitness - Restrictions on Lifting and workouts
Planet Fitness - Restrictions on Lifting and workouts
Planet Fitness - Restrictions on Lifting and workouts
Planet Fitness is a "Judgment Free Zone" and certain lifting exercises is not allowed in their facilities, i.e deadlifts, overhead presses, clean and jerks. Some facilities do not even allow supersets. They even went as far as limiting the amount of weight you can use...
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Company wrote 0 private or public responses to the review from Jan 20, 2015.
jrandy43
jrandy43

Planet Fitness is more of a place for people who are not juice heads and power lifters. The rules are posted everywhere and if you did not like them try finding a better deal ...

Anonymous
A Hetrosexual man

They canceled my membership because a man was watching me and drooling, and I showed him my wedding band, to signal I was hetrosexual and he got mad he couldn't pick me up.

4.7
#584454
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So I joined Planet fitness yesterday. Good for me. I used to be a member a few years ago but quit going. So I joined on line took my paper work in. They gave me a key chain pass thing. I also said I want to tan. I was told I had to sign in now on the little computer...
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Company wrote 0 public responses to the review from Mar 16.
Anonymous
Rollergirl72

DON'T BLAME PLANET FITNESS! IT'S THE LAW! EDUCATE YOURSELF! DON'T YOU KNOW, KNOWLEDGE IS POWER!

Anonymous
Amber1

A 24 hour limit between tanning sessions is a universal rule. Like others have said, it may vary by state, but you’re going to run into that anywhere, another gym or any tanni...

3.5
#1212171
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For the past 3 months, due to a problem created by the person who signed me and my son up for a $19 membership and a $10 membership, my checking account has been billed a $10 late fee on both accounts. Therefore, I've been billed $50 per month because of a mistake that...
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Company wrote 0 public responses to the review from Aug 21, 2014.
Anonymous
Anonymous

What was the mistake?

Anonymous
Brian

I am getting a similar problem myself. Somehow, though I have been paying the $20 on autopay FOR OVER TWO YEARS, I now find that I have been charged late fees for the last sev...

#524201
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Embarrassing and rude behavior from staff of planet fitness
Today February 2nd 2018, I visited planet fitness at 1100 Wayne avenue, silver spring, MD. I had checked in with my black card and I was exercising when a staff member named Ingrid approached me that I am not allowed to exercise because I was not wearing the regular...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Feb 18.
Anonymous
Anonymous

I just looked up the shoes. There is absolutely nothing wrong with wearing that footwear at Planet fitness.

h.kitchener
h.kitchener

Planet Fitness is definitely not a place you or anyone needs to patronize. Time to cancel any membership with them and find a better place, one that doesn't hire staff with no...

3.8
#1192453
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Featured
Worst place ever... im a truck driver i go to planet fitness all over the usa never have i ever been treated like i was here... they called the police on me during my workout.. even after i told them i was in there getting a workout... its late no one in parking lot...
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Company wrote 0 private or public responses to the review from Nov 27.
Anonymous
George

There are major portions missing from this tale of woe. Do they select one customer at random each day to be removed from the premises by the police ? Sort of a backwards cust...

Anonymous
Anonymous

Where was this PF? And what was their alleged reason?{{Redacted}}

1.3
#1409426
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Resolved
Relocating to the Mechanicsburg, PA area, I looked for a gym. Having been a former trainer and always having memberships wherever I’ve lived, I am keenly aware of the hidden fees that can be encountered by those facilities that wish to conduct business in an unethical...
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Company wrote 0 private or public responses to the review from Nov 04, 2017.
Anonymous
Anonymous

"l find it very hard to believe that staff did not mention the annual fee as well. It is literally on all their marketing, and ingrained into their heads. It’s not hidden at ...

Anonymous
Anonymous

Odd that all the “members” (and not employees/management as they state... yes implication intended) all focus on the signed agreement that I acknowledged I did not closely loo...

2.5
#1126046
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Planet Fitness - Manager mistreatment

Planet Fitness - Manager mistreatment
Planet Fitness - Manager mistreatment
Planet Fitness - Manager mistreatment
I have told my manager about the conditions of our gym and that member have been complianing and nothing has been done
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 10.
1.8
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#1420296
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