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2.5

I had someone join planet fitness under my name. I have a feeling that I know who it was, but none the less... I went into the gym and spoke to a manager (shay) because when I called in and complained a couple of months before, I was told that it would be taken care of. ONCE I spoke with Shay, showed her the account had NEVER been used, and it was opened in my MAIDEN name... I told her that I wanted my money back. She told me that she would take care of it and it could take up to 90 days to see my credits.

Needless to say, after checking my credit report, I saw a few other accounts opened in my name, and began to dispute them.

I went into my bank.. complained and demanded something be done.

The bank said that I needed to open a new account and close the one I had used for 14 yrs. I did, got new cards, etc.

The next month I start seeing 59 dollar charges instead of the original 20 the had been taking come out of my new account!!!

I went back into PF and spoke with two managers. They FINALLY placed a stop pmt and told me that the 59 fee was the original fee and basically a bounced pmt fee each month due to them not being able to get the 20 from my original form of pmt. THEY SHOULD NOT BE BILLING ME AT ALL!!! THEY CAN SEE NO ONE EVER CAME INTO THE GYM AND EVERYTHING WAS DONE USING FALSE ADDRESS AND PHONE NUMBER AND EMAIL ONLINE... They owe me for over a yr OVER 700.00 I got a call this week stating there is NOTHING they can do, sorry. not an offer of a credit, a membership, money back ... NOTHING just offered this email to complain to.. info@***.com...

this is ridiculous!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $750.

Preferred solution: Full refund.

Planet Fitness Cons: Steal your money and pass the blame.

Location: 252 Jonesboro Rd, McDonough, GA 30253, USA

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Guest

Unfortunately it's a police matter for you, not planet fitness.

Monica S Dja
reply icon Replying to comment of Guest-1556018

not once I have come into Planet fitness and informed them that I wanted this account closed and showed proof of who I am. Also when they do not stop billing and lie to me about refunding my money.

I DEF is a planet fitness problem. I am only asking them to refund my money from when they were informed to close account and stop billing.

Guest
reply icon Replying to comment of Monica S Dja

not once ???

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