Contact Planet Fitness Customer Service
Planet Fitness Phone Numbers and Emails
Toll-Free Number:
- (844) 880-7180
Canada Locations, Alberta:
-
+1 780 533 5242
11120 100th Ave Grande Prairie, AB
Canada Locations, British Columbia:
-
+1 604 582 4076
10642 King George Blvd Surrey, BC
-
+1 604 744 4004
2369 McCallum Rd Abbotsford, BC
Planet Fitness Emails:
Planet Fitness Contact Information
Planet Fitness Website:
Planet Fitness Online Chat:
Corporate Office Address:
Summary of Planet Fitness Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Planet Fitness Customer Service?
Payments and Charges Question:
- “Pay bill”
- “Billing”
- “Billing issue”
Activation/ Cancellation Question:
- “Cancellation COVID19”
- “I need to cancell my membership”
- “Cancel my account”
Account Question:
- “Account login issues”
- “My account”
- “Money taken out of my account no membership”
Request for Information Question:
- “Question/Complaint”
- “About my membership acount”
- “Need assistance”
Staff Question:
- “Complaint about manager”
- “Physically abused and threatened by staff”
- “They have been rude to me”
Refund Question:
- “Refund as well as unprofressional”
- “Refund”
- “Refund/cancellation”
Product/ Service Question:
- “Membership”
- “Membership issue”
- “Withdrawals”
Cards Question:
- “To see if my membership card is still valid”
- “I signed up for a black card membership and have not received a confirmation number or anything yet”
- “I lost my card can't get into the app”
Employment Question:
- “Former employee never received w2”
- “Interested in employment info with the new Planet Fitness coming to Vidalia, GA. I have managed a gym for years. I have a personal training certification with NASM and a nutrition certification. Very interested in an employment oppotunity.”
- “Orientation”
Return/ Replace Question:
- “Return money”
- “I found a planet fitness membership tag with car keys on it and would like to get in touch to return the keys How may I do that”
- “Return”
Shipping and Delivery Question:
- “Están sacando más dinero de mi tarjeta de banco me an cobrado el mantenimiento anual 3 veces 39.98 y membresía cuando estuvo cerrado”
- “The disposal of my clothing during covid-19 I never received an email or phone call pretending to my items that was left in my locker feel free to contact me ASAP”
- “Por cobros en mi targeta en caso de pandemia”
Website/ Application Question:
- “My application”
- “I got a phone call from a application I did in April just the gym is close but there's someone there see if I can get a hold of them”
- “Technical issue with website”
Other Question:
- “Why are they closed”
- “Membership issues due to coronavirus”
- “I haven't been to the gym in over a year I was wondering if I can get back pay up until”
About
Membership, Customer Care, Manager
Account, Facility, Gym Facility
Pros: Location, Price, Equipment, Machines and tvs are good, Cleanliness
Cons: Customer service, Feeling like i got totally ripped off, Billing practices, Unprofessional employee attitudes, Way they treated clients
Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.
Planet Fitness is ranked 22 out of 376 in Fitness Centers category
USA, Asia, Canada
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