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Summary of Planet Fitness Customer Service Calls

2417 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
01:59 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Planet Fitness to Ask about:

Payments and Charges:

  • “Monthly payment”
  • “Planet charged too much (more than usual)”
  • “I was charged twice in one week”

Cancellation:

  • “To see if my membership is successfully canceled”
  • “To cancel my membership and a question about annual fee”
  • “I cancelled my membership and money is still being deducted”

Account:

  • “I lost all info on account and was able to retrieve tag # but I need to log in”
  • “Talk about my account”
  • “Freeze account & complaint about experience”

Staff:

  • “Customer service”
  • “Bad customer service”
  • “Being refused customer service”

Refund:

  • “Refund for yearly fee”
  • “Refund/cancellation”
  • “Refund inquiry”

Employment:

  • “Failure of employees doing there jobs properly and lying”
  • “W2’s”
  • “Former employee waiting for correct W-2”

Product/ Service quality:

  • “Broken arm”
  • “Broken equipment”

Website/ Application:

  • “Follow Up On Application”

Cards:

  • “I Have A Unknown Transaction On My Card And I Am Very Upset !”

Return/ Replace:

  • “Tax Returns”

Other:

  • “Biling”
  • “Was signed up for wrong membership”
  • “Treated horrible”

About Planet Fitness

Top 5 Planet Fitness Products

Facility, Gym Facility, Account, Wi-fi Facility, Shower Facility

Top 5 Likes about Planet Fitness

Location, Most of equipment, Cleanliness, Price, Machines

Top 5 Dislikes about Planet Fitness

Customer service, Unprofessional employee attitudes, Rude employee, Billing practices, Mo management contact availability

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 25 out of 414 in Fitness Centers category

Area Served

USA, Asia

Payment Methods

VISAMasterCardPayPal

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Planet Fitness Stats

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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