Contact Planet Fitness

Edit Business Info

Summary of Planet Fitness Customer Service Calls

1660 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
02:02 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Planet Fitness to Ask about:

Payments and Charges:

  • “Annual membership fees billed to my account 3,times”
  • “Billing problem bad employees”
  • “PY bill”

Cancellation:

  • “Cancelation fee”
  • “I cancelled membership and they still took my money”
  • “I canceled my account and you guys are still charging me $22.06 out of my account”

Account:

  • “They are saying there is a balance on my account that has been paid since 2013”
  • “Can't log into my account”
  • “To make full payment on my account”

Staff:

  • “Being refused customer service”
  • “Question regarding service”
  • “Terrible customer service/interaction/ employee don't in nothing about company”

Employment:

  • “W2’s”
  • “Former employee waiting for correct W-2”
  • “W-2s”

Refund:

  • “Refund”
  • “Manager attitude and unable to refund”
  • “Refund!!”

Product/ Service quality:

  • “Broken arm”
  • “Broken equipment”

Cards:

  • “I Have A Unknown Transaction On My Card And I Am Very Upset !”

Return/ Replace:

  • “Tax Returns”

Other:

  • “Wrong doing”
  • “Complainy”
  • “There is no one at my gym for about an hour”

About Planet Fitness

Top 5 Likes about Planet Fitness

Location, Most of equipment, Cleanliness, Price, Machines

Top 5 Dislikes about Planet Fitness

Customer service, Unprofessional employee attitudes, Rude employee, Billing practices, Mo management contact availability

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 22 out of 407 in Fitness Centers category

Area Served

USA, Asia

Payment Methods

VISA

Edit Description
Show

Where Reviews Came From

Planet Fitness Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Planet Fitness to

La Fitness
La Fitness
1477 reviews
2.0
Compare
Anytime Fitness
Anytime Fitness
Has verified representatives
1134 reviews
1.9
Compare
Ymca
Ymca
131 reviews
1.9
Compare
Snap Fitness
Snap Fitness
420 reviews
1.9
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show

Products and Services Sold by Planet Fitness