Planet Fitness Customer Service
Contact Planet Fitness
Corporate Offices:
- (844) 880-7180
- (603) 750-0001
Website:
Email:
Headquarters Address:
Other Info:
social@planetfitness.com
Social Networks:
Summary of Planet Fitness Customer Service Calls
Customers Contact Planet Fitness to Ask about:
Payments and Charges:
- “Annual membership fees billed to my account 3,times”
- “Billing problem bad employees”
- “PY bill”
Cancellation:
- “Cancelation fee”
- “I cancelled membership and they still took my money”
- “I canceled my account and you guys are still charging me $22.06 out of my account”
Account:
- “They are saying there is a balance on my account that has been paid since 2013”
- “Can't log into my account”
- “To make full payment on my account”
Staff:
- “Being refused customer service”
- “Question regarding service”
- “Terrible customer service/interaction/ employee don't in nothing about company”
Employment:
- “W2’s”
- “Former employee waiting for correct W-2”
- “W-2s”
Refund:
- “Refund”
- “Manager attitude and unable to refund”
- “Refund!!”
Product/ Service quality:
- “Broken arm”
- “Broken equipment”
Cards:
- “I Have A Unknown Transaction On My Card And I Am Very Upset !”
Return/ Replace:
- “Tax Returns”
Other:
- “Wrong doing”
- “Complainy”
- “There is no one at my gym for about an hour”
About Planet Fitness
Membership, Manager, Customer Care, Black Card Membership, Sanitary Conditions
Facility, Gym Facility, Account, Massage Chair Facility, Wi-fi Facility
Location, Most of equipment, Cleanliness, Price, Machines
Customer service, Unprofessional employee attitudes, Rude employee, Billing practices, Mo management contact availability
Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.
Planet Fitness is ranked 22 out of 407 in Fitness Centers category
USA, Asia
Where Reviews Came From
- Philadelphia, Pennsylvania, United States
- Chicago, Illinois, United States
- Albuquerque, New Mexico, United States
- New York, New York, United States
- Washington, District Of Columbia, United States
- Orlando, Florida, United States
- Charlotte, North Carolina, United States
- Detroit, Michigan, United States
- Boston, Massachusetts, United States
- Brooklyn, New York, United States
Planet Fitness Stats
Number of Reviews
Number of Comments
Number of Calls
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