Planet Fitness Contact Information

Toll-Free Number:

  • (844) 880-7180

Corporate Offices:

  • (844) 880-7180
  • (603) 750-0001

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

PFIP, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States

Other Info:

social@planetfitness.com
Security@PlanetFitness.com
Legal@pfhq.com

Social Networks:

Summary of Planet Fitness Customer Service Calls

4124 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:57 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Planet Fitness to Ask about:

Payments and Charges:

  • “Charged after freezing”
  • “Double charge”
  • “Transaction done to my bank account and your Belleville New Jersey people are very rude” , Review #1413612

Activation/ Cancellation:

  • “I canceled a long time ago and i was still charged” , Review #1424257
  • “About cancel of plan” , Review #1424175
  • “Was told i could come in after the 10th to cancel and won’t get charged now i got a different answer when i came in to cancel”

Account:

  • “Account over charge”
  • “About old account”
  • “Manager was very disrespectful to a preganat lady with TWINS and doesnt want to freeze my account” , Review #1404403

Request for Information:

  • “Concern”
  • “I’ve requested my membership be cancelled since June 2018 and was assured it wiuld be easy “just send us a letter with your official cancellation statement” and apparently mail doesn’t do anything and keep getting cahraged. Spoken/emailed man” , Review #1405289
  • “I moved out of state but I owe my home club in another state money. How do I pay for my dues without going there”

Staff:

  • “Because I am a paying customer recieving poor customer service and if I can pay I can call”
  • “Rudeness Unprofessional”
  • “Unprofessionalism” , Review #1404790

Refund:

  • “I NEED A REFUND AS WELL AS A CANCELLATION”
  • “Need refund”
  • “Refund as well as unprofressional”

Employment:

  • “Employee are incompetent of doing their job right”
  • “About Employment”
  • “Would like a copy of wages”

Product/ Service:

  • “Insurance”
  • “Buddy system. Do both parties have to be at the gym the same time”
  • “Broken arm”

Cards:

  • “Wrongfully treated at a club that I pay a black card membership”
  • “I am a black card member up to date on my dues, and another location will not allow me to workout at their location.”
  • “Amazon 20$ gift card”

Return/ Replace:

  • “Manager has not returned my call after 3 months”
  • “Changing clubs”
  • “Tax Returns”

Website/ Application:

  • “Follow Up On Application”

Other:

  • “They make a mistake on the contract all I paid for a month and head to the condo for one year told me that and you feel is not good”
  • “Age restricrion”
  • “Stop membership”

Planet Fitness Rating Stats

2.5 out of 5 stars
based on 1195 reviews
See all 2563 reviews reviews

Rating stats

  1. 338 reviews
  2. 307 reviews
  3. 278 reviews
  4. 172 reviews
  5. 100 reviews

Rating trend

About Planet Fitness

Top 5 Likes about Planet Fitness

Location, Most of equipment, Cleanliness, Price, Machines

Top 5 Dislikes about Planet Fitness

Customer service, Unprofessional employee attitudes, Billing practices, Rude employee, Way they treated clients

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 21 out of 505 in Fitness Centers category

Area Served

USA, Asia, Canada

Payment Methods

VISAMasterCardPayPalAmerican Express

Edit Description

Planet Fitness Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Planet Fitness to

i

Products and Services Sold by Planet Fitness

Write a review
Do you have something to say about Planet Fitness? What happened? What can we help you with?
Submit review Don't show this popup