Planet Fitness Phone Numbers and Emails

Toll-Free Number:

  • (844) 880-7180
    4 Liberty Lane West Hampton, NH
  • Total calls: 4K
  • Issues resolved: 56
  • Last call:

Alabama:

  • (205) 506-2717
    635 Skyland Blvd Tuscaloosa, AL
  • (256) 724-0979
    809 Beltline Road SW Suite B Decatur, AL

Alaska:

  • (907) 341-5500
    1920 W Dimond Blvd, Unit I-3 Anchorage, AK

Alberta:

  • +1 780 533 5242
    11120 100th Ave Grande Prairie, AB

Arizona:

  • (928) 299-5074
    1568 Marina Blvd Bullhead City, AZ
  • (928) 963-9300
    1655 E Cottonwood St Cottonwood, AZ
  • (928) 350-8832
    1841 E State Hwy 69, Ste 112 Prescott, AZ

British Columbia:

  • +1 604 582 4076
    10642 King George Blvd Surrey, BC
  • +1 604 329 2091
    7093 King George Blvd, Unit 401 Surrey, BC

California:

  • (530) 395-5800
    1725 Hilltop Dr Redding, CA
  • (707) 492-5353
    3300 Broadway St, Ste 700 Eureka, CA

Colorado:

  • (303) 776-6800
    2255 N Main St Longmont, CO
  • (970) 360-0010
    2640 11th Ave Greeley, CO

Connecticut:

  • (860) 969-0891
    271 B Cottage Grove Rd Bloomfield, CT

Delaware:

  • (302) 730-1234
    1005 N State St Dover, DE
  • (302) 491-4215
    696A N Dupont Blvd Milford, DE

Florida:

  • (727) 786-1915
    30701 US Hwy 19 N Palm Harbor, FL
  • (407) 473-6086
    5920 Metropolis Way Orlando, FL

Georgia:

  • (706) 979-4674
    122 Wc Bryant Pkwy Calhoun, GA
  • (770) 478-0050
    7965 Tara Blvd Jonesboro, GA

Headquarters:

  • (603) 750-0001

Investors/ Franchasing:

  • (603) 750-4674

Iowa:

  • (641) 352-3182
    2500 S Center ST Marshalltown, IA

Kansas:

  • (620) 860-0201
    401 E 4th Ave Hutchinson, KS
  • (785) 530-5523
    435 E Chestnut St Junction City, KS

Louisiana:

  • (318) 388-6000
    115 Constitution Dr West Monroe, LA
  • (318) 445-7955
    2255 S MacArthur Dr Alexandria, LA

Manitoba:

  • +1 204 786 5901
    1320 Elice Ave Winnipeg, MB

Media:

  • (603) 319-6687
    Press Inquiries

Minnesota:

  • (507) 779-7711
    1859 Adams St in Mankato, MN

Mississippi:

  • (662) 269-0880
    1800 N Gloster St Tupelo, MS
  • (601) 313-9200
    2540 Robinson St Jackson, MS

Missouri:

  • (573) 636-0470
    3239 Missouri Boulevard Jefferson City, MO
  • (816) 478-7095
    4545 B South Noland Road Independence, MO

Nebraska:

  • (402) 330-2911
    2502 S 133rd Plaza Omaha, NE
  • (308) 382-7897
    3535 W 13th St Grand Island, NE

Nevada:

  • (702) 586-1900
    230 S Decatur Blvd, Ste B-100 Las Vegas
  • (702) 916-0800
    4488 N Rancho Dr Las Vegas, NV
  • (775) 356-1000
    630 N McCarran Blvd Sparks, NV

New Hampshire:

  • (603) 895-6981
    15 Freetown Rd Raymond, NH
  • (603) 621-9919
    713 Huse Rd Manchester, NH

New Jersey:

  • (609) 385-2555
    10 Schalks Crossing Rd Plainsboro, NJ
  • (908) 205-8535
    6761 Hadley Rd South Plainfield, NJ

New Mexico:

  • (575) 524-7867
    1300 El Paseo Rd Las Cruces, NM1300 El Paseo Rd Las Cruces, NM
  • (505) 899-3707
    4665 Irving Blvd NW Albuquerque, NM
  • (505) 797-8767
    4801 Alameda Blvd NE Albuquerque, NM

New York:

  • (518) 384-7770
    300 Saratoga Rd Glenville, NY
  • (845) 565-4500
    39 N Plank Rd Newburgh, NY

North Carolina:

  • (704) 786-4050
    180 Concord Commons Place SW Concord, NC
  • (910) 772-1331
    68A S Kerr Ave Wilmington, NC

Oklahoma:

  • (405) 242-4141
    4202 NW Expressway Oklahoma City, OK
  • (888) 237-9005
    5050 S Memorial Dr Tulsa, OK

Oregon:

  • (503) 596-2119
    1001 SE Tualatin Valley Hwy, Ste B15 Hillsboro, OR
  • (503) 771-3000
    9280 SE Foster Rd Portland, OR

Rhode Island:

  • (401) 865-6300
    387 W Fountain St Providence, RI
  • (401) 828-4200
    780 Washington St Coventry, RI

Saskatchewan:

  • +1 306 952 4448
    2325 Preston Ave Saskatoon, SK

South Carolina:

  • (803) 740-5547
    421 Bush River Rd Columbia, SC

Texas:

  • (915) 822-1002
    10861 Gateway Blvd S El Paso, TX
  • (915) 585-7867
    5700 N Mesa St El Paso, TX
  • (915) 833-7867
    725 N Resler Dr El Paso, TX

Us Locations, Texas:

  • (281) 370-0400
    13140 Louetta Rd Houston, TX

Utah:

  • (801) 334-0500
    113 Harrisville Rd Ogden, UT
  • (435) 673-3788
    42 S River Rd St. George, UT

Vermont:

  • (802) 255-4980
    282 Berlin Mall Rd Berlin, VT
  • (802) 863-8910
    30 Community Dr South Burlington, VT

Virginia:

  • (804) 323-4348
    10040 Robious Rd Richmond, VA
  • (540) 904-6288
    672 Brandon Ave SW Roanoke, VA

Washington:

  • (360) 395-2560
    125 Cascade Mall Dr Burlington, WA
  • (360) 323-4060
    32165 State Rte 20 Oak Harbor, WA

Wisconsin:

  • (262) 251-8000
    N89 W16899 Appleton Ave Menomonee Falls, WI 53051
  • (773) 321-9189

Planet Fitness Emails:

Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
info@planetfitness.com
More phone numbers and emails Less phone numbers and emails

Planet Fitness Contact Information

Planet Fitness Website:

Planet Fitness Help Center:

Corporate Office Address:

Planet Fitness Franchising, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States
Edit Business Info

Planet Fitness Rating Based on 2.5K Reviews

Rating details

2.3
more details
Customer service
Location
Product or Service Quality
Price Affordability

Rating stats

Rating trend

Summary of Planet Fitness Customer Service Calls

19.8K TOTAL
CALLS
01:57 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Planet Fitness Customer Service?

Payments and Charges Question:

  • “Billing”
  • “Billed wrong account”
  • “I was overcharged”

Activation/ Cancellation Question:

  • “Cancellations”
  • “My membership was supposed to be canceled”
  • “Cancellation”

Account Question:

  • “Help with account”
  • “Get into account”
  • “Account”

Request for Information Question:

  • “Need to speak with HR”
  • “Membership question”
  • “I need to talk”

Staff Question:

  • “I just got a very rude phone call n have been a member for over 15 years”
  • “Bad customer service”
  • “Complaint about manager”

Refund Question:

  • “Refund membership”
  • “Refund/cancellation”
  • “Refund since health clubs are closed”

Product/ Service Question:

  • “Membership issue”
  • “Membership”
  • “Broken equipment”

Cards Question:

  • “Lost card”
  • “Black card benefits”
  • “Taking money off my card”

Employment Question:

  • “W2”
  • “Missing paycheck”
  • “Not receiving weekly payroll earnings”

Return/ Replace Question:

  • “Modified hours without telling. Selling me a membership for 24hpur then changing it almost theft”
  • “Explain the reason why you guys are changing the bill but mi daughter can't use the installation of planet fitness San Pablo CA. Since las October?”
  • “Change account information”

Shipping and Delivery Question:

  • “Can't get the barcode.”
  • “Didn't get discount for referal”
  • “Cambie mi tarjeta de débito quiero saber si me siguen descargando”

Website/ Application Question:

  • “App”
  • “Follow Up On Application”
  • “My application”

Other Question:

  • “Tv channels need to CHANGE”
  • “Change home gym”
  • “Management issue”

About

Planet Fitness Terms of Service
These Website Terms and Conditions of Use (the "Terms of Use") apply to the Planet Fitness website located at www.PlanetFitness.com, www.PlanetFitness.ca and all associated Planet Fitness sites of Company's subsidiaries and affiliates (collectively, the "Site"). The Site is the property of Planet Fitness Franchising, LLC, a New Hampshire Limited Liability Company ("Planet Fitness") and operated on its behalf by Pla-Fit Franchise, A New Hampshire Limited Liability Company. Please read these Terms of Use carefully. BY ACCESSING THIS SITE, THE CLIENT OF PLANET FITNESS ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THESE TERMS OF USE, WHICH FORM A LEGALLY BINDING AGREEMENT. PLEASE NOTE THESE TERMS CONTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY, AS WELL AS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER FOR THE COMPANY RESIDENTS.
To read more: https://www.planetfitness.com/terms-use
Planet Fitness Privacy Policy
To read more: https://www.planetfitness.com/privacy-policy
Top Planet Fitness Services

Membership, Customer Care, Manager

Top Planet Fitness Products

Account, Facility, Gym Facility

Planet Fitness Pros and Cons

Pros: Location, Price, Cheap, Machines and tvs are good, Equipment

Cons: Customer service, Feeling like i got totally ripped off, Billing practices, Way they treated clients, Unprofessional employee attitudes

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 25 out of 386 in Fitness Centers category

Area Served

USA, Asia, Canada

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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