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Contact Planet Fitness Customer Service

Planet Fitness Phone Numbers and Emails

Toll-Free Number:

  • (844) 880-7180
Call customer service
Send Message

Customer Service:

  • (877) 521-9840
    Shop

Headquarters:

  • (603) 750-0001

Investors/ Franchasing:

  • (603) 750-4674

Media:

  • (603) 319-6687
    Press Inquiries

Planet Fitness Emails:

Customer Service
Shop
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
pfmobileappsupport@abcfinancial.com
App Support
esg@pfhq.com
Environmental, Social and Governance
info@planetfitness.com
social@planetfitness.com
Is this your business?

How to Contact Planet Fitness Customer Service?

Most Popular Number:

(844) 880-7180
Total calls: 8 441 Issues resolved: 110 Last call: Jul 13, 2025
author avatar
PissedConsumer Reporter

Each Planet Fitness club is a privately-owned franchise and the best way to get help with your questions and concerns is to call your home club Planet Fitness customer service number. (844) 880-7180 is the toll-free number for general inquiries.

The contact Planet Fitness information varies depending on different locations. You may choose the phone number for your preferred location on their website. The majority of reviews on PissedConsumer.com are complaints about the cancelation of membership. Please note that memberships cannot be canceled by phone. Planet Fitness customer service by phone can only give you bits of advice and resolutions to other issues such as discounts, promotions, updating account info, working hours, and so on.

Due to the fact that each club has stand-alone customer support depending on location, only general questions can be resolved using Planet Fitness e-mail info@planetfitness. You may inquire about franchising, advertising, and legal requests from business clients.

Most issues can be resolved by contacting your club directly. Please note that each Planet Fitness customer service department is open Monday through Friday from 9 am – 6 pm, EST.

If you still have any questions, you can fill Member Survey section. Unfortunately, typical Planet Fitness live chat with quick tips and prompts is currently not provided.

At the end of the questionnaire, you can express wishes, leave comments and ask questions you are interested in. Planet Fitness’ customer service representative usually responds to inquiries as soon as possible during working hours.

Planet Fitness Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Planet Fitness Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Planet Fitness is 8448807180. 61% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Planet Fitness may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

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PissedConsumer Club

Contact Information

Planet Fitness Website:

Planet Fitness Help Center:

Corporate Office Address:

Planet Fitness Franchising, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States

Other Info (opening hours):

Member Services Department Hours:

Monday - Friday: 9:00am - 6:00pm (EST)


Mailing Address:

Shop Planet Fitness

C/O BDA L.L.C.

15525 Woodinville - Redmond Rd. NE

Woodinville, WA 98072

More contact details

Planet Fitness Customer Service Reviews

1.6 / 5
Poor
Chris M Ocz
Terrible service

The customer service is terrible, and they can never keep the hot water on for the showers. Not to mention all the homeless van life people that go in there and take four-hour showers. Worst experience at a gym I've ever had.

Forestine Gmo
Unresponsive

When I first joined it was awesome now its not lately your workout facilities have hot water issues with cleanliness customer service concerns in general Im not happy with multiple locations.

Marvin R Xhz
I like the gym.it was your billing department that keeps taking money out my account and no one answers your phone when you call for help.and it's impossible to cancel the subscription.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I like the gym. It was your billing department that keeps taking money out of your account.

And when you try to call the 1-800 numbers to cancel your subscription no one answers the phone. A billing department continues to take money out of your account even if you're no longer go there.

Guest-6665644
You can't join without sharing your bank account information. I would prefer to pay in advance.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I tried to join and was told I couldn't unless I shared my bank information. I was willing to pay a year in advance but was told no. Very poor customer service.

How Good is Planet Fitness's Customer Service?

Amayiah Kjq
Amayiah Kjq
Feels Neutral | May 01, 2025

I like planet fitness just don't like when their tvs don't work right

Read full quote
Mehr Rde
Mehr Rde
Feels Disappointed | Apr 20, 2025

It sucked the home tit of a transgendered spider monkey.

Read full quote
Contessa Ywo
Contessa Ywo
Feels Disappointed | Apr 02, 2025

The worst customer service I will never recommend them to my friends or family. They just steal your money. They need to train their employees better.

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Daniela M Coq
Daniela M Coq
Feels Disappointed | Feb 07, 2025

It's rubbish, a client's explanations are not taken into account, they make cancellation decisions due to personal problems, it's disgusting

Read full quote
Autumn Y Zkg
Autumn Y Zkg
Feels Disappointed | Feb 01, 2025

Customer service was good so far on the call although nothing has truly been done yet so I am still waiting to hear back for the follow up.

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Corrett M
Corrett M
Feels Disappointed | Jan 10, 2025

Can’t say hasn’t resolved

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Summary of Planet Fitness Customer Service Calls

37.6K TOTAL
CALLS
01:58 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Planet Fitness?

Payments and Charges Question:

  • “Bill”
  • “Billing”
  • “Over charge me”

Activation/ Cancellation Question:

  • “I canceled my payment. I did didn’t mean to, so I’m calling to fix that..”
  • “Cancel”
  • “Cancel my account”

Account Question:

  • “Membership issues”
  • “Account”
  • “Membership”

Request for Information Question:

  • “Question concerning using the app”
  • “Find out how much membership cost”
  • “About my refund”

Product/ Service Question:

  • “Complaint about the planet fitness gym that I attend”
  • “Complaining”
  • “Complaint planet fitness bidderford ME”

Staff Question:

  • “Terrible service”
  • “MAnager issue/attitude”
  • “Issue with manager being extremely disrespectful calling my son and myself his mother awful names and discrimination issues as well being extremely unprofessional.”

Refund Question:

  • “Refund”
  • “Need a refund due to service”
  • “Refund/cancellation”

Cards Question:

  • “Expected to pay a $5 fee and I have Black Card”
  • “Money off my card”
  • “They took money off my card”

Return/ Replace Question:

  • “Change membership”
  • “Changed something and don’t know why?”
  • “Incorrect balance”

Shipping and Delivery Question:

  • “Location closing 3 weeks”
  • “Can’t find employee at location”
  • “Find a specific location in a specific city.”

Employment Question:

  • “Pay off balance”
  • “Collection debt pay off”
  • “Your employees always sleeping on the job”

Website/ Application Question:

  • “App login issues”
  • “The PF mobile app was removed from my phone. I tried to download it again using Google app but my Android is no longer compatible”
  • “App issues”

Other Question:

  • “Switch club town”
  • “Quejas”
  • “Revamping eqiipment”

Compare Planet Fitness Customer Service To

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