Planet Fitness Phone Numbers and Emails

Toll-Free Number:

  • (844) 880-7180
Send Message

Customer Service:

  • (877) 521-9840
    Shop

Headquarters:

  • (603) 750-0001

Investors/ Franchasing:

  • (603) 750-4674

Media:

  • (603) 319-6687
    Press Inquiries

Planet Fitness Emails:

Customer Service
Shop
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
pfmobileappsupport@abcfinancial.com
App Support
esg@pfhq.com
Environmental, Social and Governance
info@planetfitness.com
social@planetfitness.com
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More phone numbers and emails Less phone numbers and emails

How to Contact Planet Fitness Customer Service?

Most Popular Number:

(844) 880-7180
Total calls: 2 921 Issues resolved: 45 Last call: Mar 18, 2024

How to Contact Planet Fitness by Phone?

Each Planet Fitness club is a privately-owned franchise and the best way to get help with your questions and concerns is to call your home club Planet Fitness customer service number. (844) 880-7180 is the toll-free number for general inquiries.

The contact Planet Fitness information varies depending on different locations. You may choose the phone number for your preferred location on their website. The majority of reviews on PissedConsumer.com are complaints about the cancelation of membership. Please note that memberships cannot be canceled by phone. Planet Fitness customer service by phone can only give you bits of advice and resolutions to other issues such as discounts, promotions, updating account info, working hours, and so on.

How to Contact Planet Fitness via Email?

Due to the fact that each club has stand-alone customer support depending on location, only general questions can be resolved using Planet Fitness e-mail info@planetfitness. You may inquire about franchising, advertising, and legal requests from business clients.

Most issues can be resolved by contacting your club directly. Please note that each Planet Fitness customer service department is open Monday through Friday from 9 am – 6 pm, EST.

Does Planet Fitness Have a Live Chat?

If you still have any questions, you can fill Member Survey section. Unfortunately, typical Planet Fitness live chat with quick tips and prompts is currently not provided.

At the end of the questionnaire, you can express wishes, leave comments and ask questions you are interested in. Planet Fitness’ customer service representative usually responds to inquiries as soon as possible during working hours.

PissedConsumer Club

Contact Information

Planet Fitness Website:

Planet Fitness Help Center:

Corporate Office Address:

Planet Fitness Franchising, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States

Other Info (opening hours):

Member Services Department Hours:

Monday - Friday: 9:00am - 6:00pm (EST)


Mailing Address:

Shop Planet Fitness

C/O BDA L.L.C.

15525 Woodinville - Redmond Rd. NE

Woodinville, WA 98072

More contact details

Planet Fitness Customer Service Reviews

1.6 / 5
Poor
ulson f
Cancellation

could have not connected with a customer representative,stayed in the line more than half hour. its frustrating

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Guest-5676195
Cancel membership still being charged t

No real help from staff. Here is a good example I could not down load the info to get the symbol to check in.

had to wait for some one to check me in . No staff member would help I was told to go home and take care of it. I canceled my membership and located another P F .

The same brush off was repeted so I canceld this 2nd membership and was charged for the month even tho I never used it. I am with L.A fitness, they treated me 1000% better than your people

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Guest-5674341
Concerns

Was thr from 3am to 5am 2 hrs never seen any employees very dirty and all 3 changing rooms had non employees sleeping in them. Showers were SOOO *** GROSS HAS NOT BEEN CLEAN IN DAYS MAYBE WEEKS

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marjorie f Bzb
Canceled my membership but was still charged for the annual subscription and the monthly subscription
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I canceled my membership plan but was still charged $53. I already called customer service and yet they still hung up on me.

A refund would be nice. Thank you.

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How Good is Planet Fitness's Customer Service?

Gwendolen Zjp
Gwendolen Zjp
Feels Disappointed | Mar 13, 2024

Fue bueno pero lo malo es que tuve que cancelar la membresía de un día y me van hacer el cargo del mes

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Jeffory Bij
Jeffory Bij
Feels Disappointed | Mar 10, 2024

The gym were all 1st rate and most people running the gyms were very good ..i bought a member ship in Colorado and i travel as a sales rep so i stop in different towns and used PF in these towns sometimes.. i live near Casa Grande and went there and was told my membership would not work there because Ibought mine in Colorado. When i bought mine I was told I could use it in PLANET FITNESS IN OTHER CITYS.. BLAINE MCINTYRE. Blaine303@***.com
2

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Loyed Ivh
Loyed Ivh
Feels Neutral | Mar 03, 2024

Everything is good for the most part but me and my girlfriend just share the same membership I go as a guest now I understand that there is a liability issue for guests using the black card area but there realy needs to be a waiver opportunity to be able to gain access for the extra amenities stating that your company is not reliable plus we live in the same house so it's not worth having to memberships

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Starla Ebz
Starla Ebz
Feels Disappointed | Mar 03, 2024

I would never recommend it to anybody or not. I would never come back to this place they are very disrespectful. Don’t know how to handle customer service and unprofessional communicate management

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Ania Qno
Ania Qno
Feels Disappointed | Feb 29, 2024

was pro.ised something for signing up. verified beforehand weather or not basketball tickets were still available and after I signed up was told they were not haven't been able to get customer service on the phone or to email me back

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Hilton Svu
Hilton Svu
Feels Disappointed | Feb 28, 2024

Je voulais bloqué mon compte avec planet fitness,afin de créer un autre compte le plus près de moi.

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Summary of Planet Fitness Customer Service Calls

31K TOTAL
CALLS
01:58 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Planet Fitness?

Payments and Charges Question:

  • “Charge on my account”
  • “You have billed me twice in one month and it's not supposed to be the $10 Amon.”
  • “Billing”

Activation/ Cancellation Question:

  • “You canceled me the local store has my correct information”
  • “Cancel my membership”
  • “Cancel membership”

Account Question:

  • “Account”
  • “Membership fee”
  • “Setting up account”

Request for Information Question:

  • “Questions about payment”
  • “To speak to a representative”
  • “About account”

Staff Question:

  • “Very rude customer service at my gym. Ask Martin Luther King I’ll be closing my account on Monday.”
  • “Report a manager”
  • “Treated horrible by employee”

Refund Question:

  • “To get my money back”
  • “Refund for my membership”
  • “I need a refund”

Product/ Service Question:

  • “Was put in the standup bed for full-time, was supposed to only be in for six minutes and quite well burnt”
  • “Other gyms access”
  • “For maintenance reason due to your Internet service, which has been offered three weeks now at the location of 148 Sunset Blvd., Newcastle, DE”

Cards Question:

  • “They been stealing my money for over a year. I have a new card with different expiration date and I never gave it to you guys and y'all charged my card and I am sueing”
  • “Change card on file”
  • “Trouble with card on file”

Employment Question:

  • “W2”
  • “W2 forms”
  • “Payroll”

Return/ Replace Question:

  • “Need to change my billing information”
  • “Change My plan”
  • “Lack of sanitarian supplies , ripped equipments, fire alarm chirping due to batteries not changing”

Shipping and Delivery Question:

  • “I didn't get my Atlanta Hawks tickets with my membership purchase?”
  • “Never received my refund”
  • “To get the $20 Black Card”

Website/ Application Question:

  • “App”
  • Follow Up On Application
  • “Need a letter for mortgage application”

Other Question:

  • “Your sick policy”
  • “U guys are false advertising”
  • “Intentando inscrinirme pero no puedo”

About

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 29 out of 332 in Fitness Centers category

Area Served

USA, Asia, Canada

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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