Contact Planet Fitness Customer Service
Planet Fitness Phone Numbers and Emails
Toll-Free Number:
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(844) 880-71804 Liberty Lane West Hampton, NH
Alabama:
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(205) 506-2717635 Skyland Blvd Tuscaloosa, AL
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(256) 724-0979809 Beltline Road SW Suite B Decatur, AL
Alaska:
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(907) 341-55001920 W Dimond Blvd, Unit I-3 Anchorage, AK
Planet Fitness Emails:
Contact Information
Planet Fitness Website:
Planet Fitness Help Center:
Corporate Office Address:
Summary of Planet Fitness Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Planet Fitness?
Payments and Charges Question:
- “I have been charged twice”
- “Billing”
- “I'm getting charged”
Activation/ Cancellation Question:
- “Pagos y cancelaciones”
- “I have been trying to cancel my membership numerous times and still receiving charges now multiple charges a month.”
- “Cancellation”
Account Question:
- “Because they tried to take money out of my account before my first month was up. I've only been in there too much weeks and that's not gonna happen. You'll get your money when the first month is due.”
- “My account”
- “Account canceled”
Request for Information Question:
- “Question/Complaint”
- “About my payment”
- “Complaint/request”
Staff Question:
- “Complaint about manager”
- “MAnager issue/attitude”
- He rudeness from a employee
Product/ Service Question:
- “Membership issue”
- “Membership”
- “Employees using drugs while on working hours”
Refund Question:
- “Refund”
- “Refund and previous cancellation”
- “Refund since health clubs are closed”
Cards Question:
- “Your machiens are Down , in The Black Card spa”
- “I wasn’t allowed to use my black card membership! The store I signed up for was not open yet and they said it was a conflict of the computers and bs”
- “Card”
Employment Question:
- “Want copy of W2”
- “Haven't received paycheck”
- “Job”
Shipping and Delivery Question:
- “My daughter didnt get charged and couldnt work out”
- “Didn't get email verificaton”
- “I didn't receive my membership information, it might be because I put an incorrect email”
Return/ Replace Question:
- “Changing clubs”
- “Changing member location”
- “Modified hours without telling. Selling me a membership for 24hpur then changing it almost theft”
Website/ Application Question:
- “App”
- “I want to join. Site wont take my cc”
- “Unable to access website”
Other Question:
- “At a location for an hour no one is behind desk”
- “Home gym issues”
- “Issue at planet fitness”
About
Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.
Planet Fitness is ranked 21 out of 357 in Fitness Centers category
USA, Asia, Canada
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