Planet Fitness Customer Service
Contact Planet Fitness
Corporate Offices:
- (844) 880-7180
- (603) 750-0001
Website:
Email:
Headquarters Address:
Other Info:
social@planetfitness.com
Social Networks:
Summary of Planet Fitness Customer Service Calls
Customers Contact Planet Fitness to Ask about:
Payments and Charges:
- “Monthly payment”
- “Planet charged too much (more than usual)”
- “I was charged twice in one week”
Cancellation:
- “To see if my membership is successfully canceled”
- “To cancel my membership and a question about annual fee”
- “I cancelled my membership and money is still being deducted”
Account:
- “I lost all info on account and was able to retrieve tag # but I need to log in”
- “Talk about my account”
- “Freeze account & complaint about experience”
Staff:
- “Customer service”
- “Bad customer service”
- “Being refused customer service”
Refund:
- “Refund for yearly fee”
- “Refund/cancellation”
- “Refund inquiry”
Employment:
- “Failure of employees doing there jobs properly and lying”
- “W2’s”
- “Former employee waiting for correct W-2”
Product/ Service quality:
- “Broken arm”
- “Broken equipment”
Website/ Application:
- “Follow Up On Application”
Cards:
- “I Have A Unknown Transaction On My Card And I Am Very Upset !”
Return/ Replace:
- “Tax Returns”
Other:
- “Biling”
- “Was signed up for wrong membership”
- “Treated horrible”
About Planet Fitness
Membership, Customer Care, Manager, Black Card Membership, Sanitary Conditions
Facility, Gym Facility, Account, Wi-fi Facility, Shower Facility
Location, Most of equipment, Cleanliness, Price, Machines
Customer service, Unprofessional employee attitudes, Rude employee, Billing practices, Mo management contact availability
Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.
Planet Fitness is ranked 25 out of 414 in Fitness Centers category
USA, Asia
Where Reviews Came From
- Philadelphia, Pennsylvania, United States
- Chicago, Illinois, United States
- Albuquerque, New Mexico, United States
- New York, New York, United States
- Washington, District Of Columbia, United States
- Boston, Massachusetts, United States
- Orlando, Florida, United States
- Atlanta, Georgia, United States
- Charlotte, North Carolina, United States
- Detroit, Michigan, United States
Planet Fitness Stats
Number of Reviews
Number of Comments
Number of Calls
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