Planet Fitness Phone Numbers and Emails

Toll-Free Number:

  • (844) 880-7180
    4 Liberty Lane West Hampton, NH
Send Message

Alabama:

  • (205) 506-2717
    635 Skyland Blvd Tuscaloosa, AL
  • (256) 724-0979
    809 Beltline Road SW Suite B Decatur, AL

Alaska:

  • (907) 341-5500
    1920 W Dimond Blvd, Unit I-3 Anchorage, AK

Alberta:

  • +1 780 533 5242
    11120 100th Ave Grande Prairie, AB

Arizona:

  • (928) 299-5074
    1568 Marina Blvd Bullhead City, AZ
  • (928) 963-9300
    1655 E Cottonwood St Cottonwood, AZ
  • (928) 350-8832
    1841 E State Hwy 69, Ste 112 Prescott, AZ

British Columbia:

  • +1 604 582 4076
    10642 King George Blvd Surrey, BC
  • +1 604 329 2091
    7093 King George Blvd, Unit 401 Surrey, BC

California:

  • (530) 395-5800
    1725 Hilltop Dr Redding, CA
  • (707) 492-5353
    3300 Broadway St, Ste 700 Eureka, CA

Colorado:

  • (303) 776-6800
    2255 N Main St Longmont, CO
  • (970) 360-0010
    2640 11th Ave Greeley, CO

Connecticut:

  • (860) 969-0891
    271 B Cottage Grove Rd Bloomfield, CT

Delaware:

  • (302) 730-1234
    1005 N State St Dover, DE
  • (302) 491-4215
    696A N Dupont Blvd Milford, DE

Florida:

  • (727) 786-1915
    30701 US Hwy 19 N Palm Harbor, FL
  • (407) 473-6086
    5920 Metropolis Way Orlando, FL

Georgia:

  • (706) 979-4674
    122 Wc Bryant Pkwy Calhoun, GA
  • (770) 478-0050
    7965 Tara Blvd Jonesboro, GA

Headquarters:

  • (603) 750-0001

Investors/ Franchasing:

  • (603) 750-4674

Iowa:

  • (641) 352-3182
    2500 S Center ST Marshalltown, IA

Kansas:

  • (620) 860-0201
    401 E 4th Ave Hutchinson, KS
  • (785) 530-5523
    435 E Chestnut St Junction City, KS

Louisiana:

  • (318) 388-6000
    115 Constitution Dr West Monroe, LA
  • (318) 445-7955
    2255 S MacArthur Dr Alexandria, LA

Manitoba:

  • +1 204 786 5901
    1320 Elice Ave Winnipeg, MB

Media:

  • (603) 319-6687
    Press Inquiries

Minnesota:

  • (507) 779-7711
    1859 Adams St in Mankato, MN

Mississippi:

  • (662) 269-0880
    1800 N Gloster St Tupelo, MS
  • (601) 313-9200
    2540 Robinson St Jackson, MS

Missouri:

  • (573) 636-0470
    3239 Missouri Boulevard Jefferson City, MO
  • (816) 478-7095
    4545 B South Noland Road Independence, MO

Nebraska:

  • (402) 330-2911
    2502 S 133rd Plaza Omaha, NE
  • (308) 382-7897
    3535 W 13th St Grand Island, NE

Nevada:

  • (702) 586-1900
    230 S Decatur Blvd, Ste B-100 Las Vegas
  • (702) 916-0800
    4488 N Rancho Dr Las Vegas, NV
  • (775) 356-1000
    630 N McCarran Blvd Sparks, NV

New Hampshire:

  • (603) 895-6981
    15 Freetown Rd Raymond, NH
  • (603) 621-9919
    713 Huse Rd Manchester, NH

New Jersey:

  • (609) 385-2555
    10 Schalks Crossing Rd Plainsboro, NJ
  • (908) 205-8535
    6761 Hadley Rd South Plainfield, NJ

New Mexico:

  • (575) 524-7867
    1300 El Paseo Rd Las Cruces, NM1300 El Paseo Rd Las Cruces, NM
  • (505) 899-3707
    4665 Irving Blvd NW Albuquerque, NM
  • (505) 797-8767
    4801 Alameda Blvd NE Albuquerque, NM

New York:

  • (518) 384-7770
    300 Saratoga Rd Glenville, NY
  • (845) 565-4500
    39 N Plank Rd Newburgh, NY

North Carolina:

  • (704) 786-4050
    180 Concord Commons Place SW Concord, NC
  • (910) 772-1331
    68A S Kerr Ave Wilmington, NC

Oklahoma:

  • (405) 242-4141
    4202 NW Expressway Oklahoma City, OK
  • (888) 237-9005
    5050 S Memorial Dr Tulsa, OK

Oregon:

  • (503) 596-2119
    1001 SE Tualatin Valley Hwy, Ste B15 Hillsboro, OR
  • (503) 771-3000
    9280 SE Foster Rd Portland, OR

Rhode Island:

  • (401) 865-6300
    387 W Fountain St Providence, RI
  • (401) 828-4200
    780 Washington St Coventry, RI

Saskatchewan:

  • +1 306 952 4448
    2325 Preston Ave Saskatoon, SK

South Carolina:

  • (803) 740-5547
    421 Bush River Rd Columbia, SC

Texas:

  • (915) 822-1002
    10861 Gateway Blvd S El Paso, TX
  • (915) 585-7867
    5700 N Mesa St El Paso, TX
  • (915) 833-7867
    725 N Resler Dr El Paso, TX

Us Locations, Texas:

  • (281) 370-0400
    13140 Louetta Rd Houston, TX

Utah:

  • (801) 334-0500
    113 Harrisville Rd Ogden, UT
  • (435) 673-3788
    42 S River Rd St. George, UT

Vermont:

  • (802) 255-4980
    282 Berlin Mall Rd Berlin, VT
  • (802) 863-8910
    30 Community Dr South Burlington, VT

Virginia:

  • (804) 323-4348
    10040 Robious Rd Richmond, VA
  • (540) 904-6288
    672 Brandon Ave SW Roanoke, VA

Washington:

  • (360) 395-2560
    125 Cascade Mall Dr Burlington, WA
  • (360) 323-4060
    32165 State Rte 20 Oak Harbor, WA

Wisconsin:

  • (262) 251-8000
    N89 W16899 Appleton Ave Menomonee Falls, WI 53051
  • (773) 321-9189

Planet Fitness Emails:

Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
info@planetfitness.com
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Planet Fitness Website:

Planet Fitness Help Center:

Corporate Office Address:

Planet Fitness Franchising, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States

Planet Fitness Customer Service Reviews

1.6 / 5
Poor
Pissedconsumer4274553
Billing
5.0

Had a question about my account so I called the Garfield hts location. Great customer service and my questions were all answered.

Read full review
Tamara S Dmc
Poor Customer Service/Billing After Account is cancelled

I went into my home Planet Fitness on 12/12/2022 to cancel my membership. Two associates assisted in getting this account. I specifically asked if I would be...

Read full review

Summary of Planet Fitness Customer Service Calls

24K TOTAL
CALLS
01:58 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Planet Fitness?

Payments and Charges Question:

  • “I have been charged twice”
  • “Billing”
  • “I'm getting charged”

Activation/ Cancellation Question:

  • “Pagos y cancelaciones”
  • “I have been trying to cancel my membership numerous times and still receiving charges now multiple charges a month.”
  • “Cancellation”

Account Question:

  • “Because they tried to take money out of my account before my first month was up. I've only been in there too much weeks and that's not gonna happen. You'll get your money when the first month is due.”
  • “My account”
  • “Account canceled”

Request for Information Question:

  • “Question/Complaint”
  • “About my payment”
  • “Complaint/request”

Staff Question:

  • “Complaint about manager”
  • “MAnager issue/attitude”
  • He rudeness from a employee

Product/ Service Question:

  • “Membership issue”
  • “Membership”
  • “Employees using drugs while on working hours”

Refund Question:

  • “Refund”
  • “Refund and previous cancellation”
  • “Refund since health clubs are closed”

Cards Question:

  • “Your machiens are Down , in The Black Card spa”
  • “I wasn’t allowed to use my black card membership! The store I signed up for was not open yet and they said it was a conflict of the computers and bs”
  • “Card”

Employment Question:

  • “Want copy of W2”
  • “Haven't received paycheck”
  • “Job”

Shipping and Delivery Question:

  • “My daughter didnt get charged and couldnt work out”
  • “Didn't get email verificaton”
  • “I didn't receive my membership information, it might be because I put an incorrect email”

Return/ Replace Question:

  • “Changing clubs”
  • “Changing member location”
  • “Modified hours without telling. Selling me a membership for 24hpur then changing it almost theft”

Website/ Application Question:

  • “App”
  • “I want to join. Site wont take my cc”
  • “Unable to access website”

Other Question:

  • “At a location for an hour no one is behind desk”
  • “Home gym issues”
  • “Issue at planet fitness”

About

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 21 out of 357 in Fitness Centers category

Area Served

USA, Asia, Canada

Payment Methods

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