Contact Planet Fitness Customer Service
Planet Fitness Phone Numbers and Emails
Toll-Free Number:
-
(844) 880-7180
Customer Service:
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(877) 521-9840Shop
Headquarters:
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(603) 750-0001
Investors/ Franchasing:
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(603) 750-4674
Planet Fitness Emails:
Contact Information
Planet Fitness Website:
Planet Fitness Help Center:
Corporate Office Address:
Other Info (opening hours):
Member Services Department Hours:
Monday - Friday: 9:00am - 6:00pm (EST)
Mailing Address:
Shop Planet Fitness
C/O BDA L.L.C.
15525 Woodinville - Redmond Rd. NE
Woodinville, WA 98072
How Good is Planet Fitness's Customer Service?
Summary of Planet Fitness Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Planet Fitness?
Payments and Charges Question:
- “Charge on my account”
- “You have billed me twice in one month and it's not supposed to be the $10 Amon.”
- “Billing”
Activation/ Cancellation Question:
- “You canceled me the local store has my correct information”
- “Cancel my membership”
- “Cancel membership”
Account Question:
- “Account”
- “Membership fee”
- “Setting up account”
Request for Information Question:
- “Questions about payment”
- “To speak to a representative”
- “About account”
Staff Question:
- “Very rude customer service at my gym. Ask Martin Luther King I’ll be closing my account on Monday.”
- “Report a manager”
- “Treated horrible by employee”
Refund Question:
- “To get my money back”
- “Refund for my membership”
- “I need a refund”
Product/ Service Question:
- “Was put in the standup bed for full-time, was supposed to only be in for six minutes and quite well burnt”
- “Other gyms access”
- “For maintenance reason due to your Internet service, which has been offered three weeks now at the location of 148 Sunset Blvd., Newcastle, DE”
Cards Question:
- “They been stealing my money for over a year. I have a new card with different expiration date and I never gave it to you guys and y'all charged my card and I am sueing”
- “Change card on file”
- “Trouble with card on file”
Employment Question:
- “W2”
- “W2 forms”
- “Payroll”
Return/ Replace Question:
- “Need to change my billing information”
- “Change My plan”
- “Lack of sanitarian supplies , ripped equipments, fire alarm chirping due to batteries not changing”
Shipping and Delivery Question:
- “I didn't get my Atlanta Hawks tickets with my membership purchase?”
- “Never received my refund”
- “To get the $20 Black Card”
Website/ Application Question:
- “App”
- Follow Up On Application
- “Need a letter for mortgage application”
Other Question:
- “Your sick policy”
- “U guys are false advertising”
- “Intentando inscrinirme pero no puedo”
About
Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.
Planet Fitness is ranked 29 out of 332 in Fitness Centers category
USA, Asia, Canada
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