Contact Planet Fitness Customer Service
Planet Fitness Phone Numbers and Emails
Toll-Free Number:
-
(844) 880-7180
Customer Service:
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(877) 521-9840Shop
Headquarters:
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(603) 750-0001
Investors/ Franchasing:
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(603) 750-4674
Planet Fitness Emails:
How to Contact Planet Fitness Customer Service?
Most Popular Number:
| Total calls: 8 441 | Issues resolved: 110 | Last call: Jul 13, 2025 |
Planet Fitness Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Planet Fitness Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Planet Fitness is 8448807180. 61% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Planet Fitness may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Planet Fitness Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Planet Fitness is 8448807180. 61% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 39% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Planet Fitness may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Planet Fitness mainly because of account, activation/ cancellation, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Planet Fitness is shoppf@bdainc.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Planet Fitness Website:
Planet Fitness Help Center:
Corporate Office Address:
Other Info (opening hours):
Member Services Department Hours:
Monday - Friday: 9:00am - 6:00pm (EST)
Mailing Address:
Shop Planet Fitness
C/O BDA L.L.C.
15525 Woodinville - Redmond Rd. NE
Woodinville, WA 98072
Planet Fitness Customer Service Reviews
I like the gym. It was your billing department that keeps taking money out of your account.
And when you try to call the 1-800 numbers to cancel your subscription no one answers the phone. A billing department continues to take money out of your account even if you're no longer go there.
I tried to join and was told I couldn't unless I shared my bank information. I was willing to pay a year in advance but was told no. Very poor customer service.
How Good is Planet Fitness's Customer Service?
Summary of Planet Fitness Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Planet Fitness?
Payments and Charges Question:
- “Bill”
- “Billing”
- “Over charge me”
Activation/ Cancellation Question:
- “I canceled my payment. I did didn’t mean to, so I’m calling to fix that..”
- “Cancel”
- “Cancel my account”
Account Question:
- “Membership issues”
- “Account”
- “Membership”
Request for Information Question:
- “Question concerning using the app”
- “Find out how much membership cost”
- “About my refund”
Product/ Service Question:
- “Complaint about the planet fitness gym that I attend”
- “Complaining”
- “Complaint planet fitness bidderford ME”
Staff Question:
- “Terrible service”
- “MAnager issue/attitude”
- “Issue with manager being extremely disrespectful calling my son and myself his mother awful names and discrimination issues as well being extremely unprofessional.”
Refund Question:
- “Refund”
- “Need a refund due to service”
- “Refund/cancellation”
Cards Question:
- “Expected to pay a $5 fee and I have Black Card”
- “Money off my card”
- “They took money off my card”
Return/ Replace Question:
- “Change membership”
- “Changed something and don’t know why?”
- “Incorrect balance”
Shipping and Delivery Question:
- “Location closing 3 weeks”
- “Can’t find employee at location”
- “Find a specific location in a specific city.”
Employment Question:
- “Pay off balance”
- “Collection debt pay off”
- “Your employees always sleeping on the job”
Website/ Application Question:
- “App login issues”
- “The PF mobile app was removed from my phone. I tried to download it again using Google app but my Android is no longer compatible”
- “App issues”
Other Question:
- “Switch club town”
- “Quejas”
- “Revamping eqiipment”
Compare Planet Fitness Customer Service To
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