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Contact Planet Fitness Customer Service

How to Reach a Person at Planet Fitness

Verified Contact Information

Toll-Free Number:

  • 1-844-880-7180
Call customer service
Send Message

Customer Service:

  • 1-877-521-9840
    Shop

Headquarters:

  • 1-603-750-0001

Investors/ Franchising:

  • 1-603-750-4674

Media:

  • 1-603-319-6687
    Press Inquiries

Planet Fitness Emails:

Customer Service
Shop
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
pfmobileappsupport@abcfinancial.com
App Support
esg@pfhq.com
Environmental, Social and Governance
info@planetfitness.com
social@planetfitness.com

Planet Fitness Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Planet Fitness Phone Number
1 (844) 880-7180
Average Hold Time
00:06:06
Average Calls duration
2 minutes
Most Popular Planet Fitness Email Address
shoppf@bdainc.com
Planet Fitness Live Agent Availability
3% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Planet Fitness Customer Service?

Most Popular Number:

(844) 880-7180
Total calls: 9 884 Issues resolved: 137 Last call: Apr 19, 2026

Each Planet Fitness club is a privately-owned franchise and the best way to get help with your questions and concerns is to call your home club Planet Fitness customer service number. (844) 880-7180 is the toll-free number for general inquiries.

The contact Planet Fitness information varies depending on different locations. You may choose the phone number for your preferred location on their website. The majority of reviews on PissedConsumer.com are complaints about the cancelation of membership. Please note that memberships cannot be canceled by phone. Planet Fitness customer service by phone can only give you bits of advice and resolutions to other issues such as discounts, promotions, updating account info, working hours, and so on.

Due to the fact that each club has stand-alone customer support depending on location, only general questions can be resolved using Planet Fitness e-mail info@planetfitness. You may inquire about franchising, advertising, and legal requests from business clients.

Most issues can be resolved by contacting your club directly. Please note that each Planet Fitness customer service department is open Monday through Friday from 9 am – 6 pm, EST.

If you still have any questions, you can fill Member Survey section. Unfortunately, typical Planet Fitness live chat with quick tips and prompts is currently not provided.

At the end of the questionnaire, you can express wishes, leave comments and ask questions you are interested in. Planet Fitness’ customer service representative usually responds to inquiries as soon as possible during working hours.

PissedConsumer Club

Contact Information

Planet Fitness Website:

Planet Fitness Help Center:

Corporate Office Address:

Planet Fitness Franchising, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States

Other Info (opening hours):

Member Services Department Hours:

Monday - Friday: 9:00am - 6:00pm (EST)


Mailing Address:

Shop Planet Fitness

C/O BDA L.L.C.

15525 Woodinville - Redmond Rd. NE

Woodinville, WA 98072

More contact details

Summary of Planet Fitness Customer Service Calls

39.3K TOTAL
CALLS
02:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Planet Fitness?

Payments and Charges Question:

  • “Billing information”
  • “Billing”
  • “For payment arrangement”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel membership”
  • “Didn't cancel membership”

Account Question:

  • “I lost my membership card”
  • “To resolve a membership issue”
  • “Pay my membership”

Request for Information Question:

  • “Inquiry”
  • “Need to speak with someone”
  • “A few concerns about the equipment”

Product/ Service Question:

  • “Complaint”
  • “No worker in building , finally comes in from car smoking for an hour. I tried to use the tanning bed and he would not make my purchase of the lotion I wanted and he was not putting my tanning bed ready. Refused us service very unprofessional/rude !”
  • “Complaints”

Staff Question:

  • “Service at Telshor location”
  • “Customer service”
  • “No staff”

Refund Question:

  • “Waiting on my refund”
  • “Refund”
  • “Refund that was taken out today $150. I canceled a week after I joined”

Return/ Replace Question:

  • “Change my email”
  • “Need to change bank account”
  • “Need to change my email”

Cards Question:

  • “I lost my card can't get into the app”
  • “Black card not working”
  • “Took money off my card”

Shipping and Delivery Question:

  • “I’ve already sent you the email about the incident that happened at the Fenton Missouri location and I spoke with somebody on the phone and they were supposed to have somebody higher up. Get back with me and nobody has. Thanks for nothing.”
  • “Wrong location when signing up”
  • “Woman mployee walked into the men's locker room and did not call out that she was going into the locker room. I was in my underwear and she walked within a foot of me and smirked, then continued to get the trash. She also did not announce leaving.”

Employment Question:

  • “Job”
  • “Want to apply for job position Mount Airy, NC. 27030”
  • “Pay off balance”

Website/ Application Question:

  • “Cannot download the App”
  • “App shows wrong club”
  • “App not putting in check-ins”

Other Question:

  • “Discruntal customer”
  • “Personal”
  • “Por mi plan”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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