Planet Fitness Contact Information

Corporate Offices:

  • (844) 880-7180
  • (603) 750-0001

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Headquarters Address:

PFIP, LLC
4 Liberty Ln W
Hampton, New Hampshire 03842
United States

Other Info:

social@planetfitness.com

Social Networks:

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Summary of Planet Fitness Customer Service Calls

3714 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
01:55 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Planet Fitness to Ask about:

Payments and Charges:

  • “Payment hold”
  • “Planet fitness continue to charge me after my contract is up”
  • “Numerous charges to a closed account”

Activation/ Cancellation:

  • “Cancellation No one is picking up”
  • “Cancel memership”
  • “My Home Club is in another state and it is closed due to hurricane. I need to cancel today. I am living in Florida and the nearest PF is an hour away”

Account:

  • “I filed bankruptcy... will I be able to get another account”
  • “Make my account active”
  • “To straighten out my account”

Request for Information:

  • “Concerned”
  • “Request cancelation fee waived”
  • “I’m not happy at all and would like a request call back”

Staff:

  • “I want all the money that was took. Go to a different Platinum Fitness where I feel comfortable not just at the employees and staff”
  • “Unprofessional staff & Billing”
  • “Terrible service from a manager”

Refund:

  • “I NEED A REFUND AS WELL AS A CANCELLATION”
  • “Need refund”
  • “Refund as well as unprofressional”

Employment:

  • “About Employment”
  • “Would like a copy of wages”
  • “Failure of employees doing there jobs properly and lying”

Product/ Service:

  • “Insurance”
  • “Buddy system. Do both parties have to be at the gym the same time”
  • “Broken arm”

Cards:

  • “I am a black card member up to date on my dues, and another location will not allow me to workout at their location.”
  • “Amazon 20$ gift card”
  • “Remove my credit cards from exes account”

Return/ Replace:

  • “Changing clubs”
  • “Tax Returns”

Website/ Application:

  • “Follow Up On Application”

Other:

  • “About my membership acount, I’m paid up and the office in West Virginia said I’m not. I can’t use my membership in Dallas”
  • “Complainr”
  • “No email cinfirmation”

Planet Fitness Rating Stats

2.5 out of 5 stars
based on 1134 reviews
See all 2451 reviews reviews

Rating stats

  1. 317 reviews
  2. 294 reviews
  3. 264 reviews
  4. 161 reviews
  5. 98 reviews

About Planet Fitness

Top 5 Likes about Planet Fitness

Location, Most of equipment, Cleanliness, Price, Machines

Top 5 Dislikes about Planet Fitness

Customer service, Unprofessional employee attitudes, Billing practices, Rude employee, Way they treated clients

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 19 out of 477 in Fitness Centers category

Area Served

USA, Asia, Canada

Payment Methods

VISAMasterCardPayPalAmerican Express

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