Contact Planet Fitness Customer Service
Planet Fitness Phone Numbers and Emails
Toll-Free Number:
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(844) 880-71804 Liberty Lane West Hampton, NH
- Total calls: 4K
- Issues resolved: 56
- Last call:
Alabama:
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(205) 506-2717635 Skyland Blvd Tuscaloosa, AL
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(256) 724-0979809 Beltline Road SW Suite B Decatur, AL
Alaska:
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(907) 341-55001920 W Dimond Blvd, Unit I-3 Anchorage, AK
Planet Fitness Emails:
Planet Fitness Contact Information
Planet Fitness Website:
Planet Fitness Help Center:
Corporate Office Address:
Summary of Planet Fitness Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Planet Fitness Customer Service?
Payments and Charges Question:
- “Billing”
- “Billed wrong account”
- “I was overcharged”
Activation/ Cancellation Question:
- “Cancellations”
- “My membership was supposed to be canceled”
- “Cancellation”
Account Question:
- “Help with account”
- “Get into account”
- “Account”
Request for Information Question:
- “Need to speak with HR”
- “Membership question”
- “I need to talk”
Staff Question:
- “I just got a very rude phone call n have been a member for over 15 years”
- “Bad customer service”
- “Complaint about manager”
Refund Question:
- “Refund membership”
- “Refund/cancellation”
- “Refund since health clubs are closed”
Product/ Service Question:
- “Membership issue”
- “Membership”
- “Broken equipment”
Cards Question:
- “Lost card”
- “Black card benefits”
- “Taking money off my card”
Employment Question:
- “W2”
- “Missing paycheck”
- “Not receiving weekly payroll earnings”
Return/ Replace Question:
- “Modified hours without telling. Selling me a membership for 24hpur then changing it almost theft”
- “Explain the reason why you guys are changing the bill but mi daughter can't use the installation of planet fitness San Pablo CA. Since las October?”
- “Change account information”
Shipping and Delivery Question:
- “Can't get the barcode.”
- “Didn't get discount for referal”
- “Cambie mi tarjeta de débito quiero saber si me siguen descargando”
Website/ Application Question:
- “App”
- “Follow Up On Application”
- “My application”
Other Question:
- “Tv channels need to CHANGE”
- “Change home gym”
- “Management issue”
About
Membership, Customer Care, Manager
Account, Facility, Gym Facility
Pros: Location, Price, Cheap, Machines and tvs are good, Equipment
Cons: Customer service, Feeling like i got totally ripped off, Billing practices, Way they treated clients, Unprofessional employee attitudes
Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.
Planet Fitness is ranked 25 out of 386 in Fitness Centers category
USA, Asia, Canada
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