I enrolled my nephew and son in Planet Fitness in Westfield, MA. in December of 2010.
In May Of 2011, I called and cancelled both memberships as my nephew had moved and joined a different Planet Fitness. I was told I was all set. On October 1st , 2012, Planet Fitness, Westfield MA, took 58.00 from my checking account causing mee two 35.00 overdraft fees. When I looked into it I found that they have been taking 20.00 monthly from my account for the past year and a half since I cancelled.
When I went down to Planet Fitness to get them to credit my account back, they would not. The manager kept showing me my original agreement to pay when I took out the memberships in 2010. I told him both memberships had been cancelled in May of 2011. He said prove it!
He wanted me to show him a letter of cancellation which they never gave me. He then told me that the memberships were cancelled as of Oct 2nd, 2012. However, after I left the gym, I realized they still had not given me any paperwork confirming cancellation. I went back, yet again, and was given a piece of paper stating I had never cancelled the membership in 2011.....When I got home, I called the gym to make sure the memberships had indeed been cancelled.
The employee on the phone said my son's membership was STILL ACTIVE, and I would still be billed for it! I told him to please cancel it and STAY OUT OF MY BANK ACCOUNT! As far as I am concerned Planet Fitness has literally stolen 420.00 from my checking account over the past year and a half. They also cost me 70.00 in overdraft Fees.
Planet Fitness of westfield, MA owes me 490.00.
As far as I am concerned, I want my money back and I would never, under any circumstances, EVER deak with them again! Joanne
Product or Service Mentioned: Planet Fitness Membership.
Monetary Loss: $490.