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5.0

I found out by accident when I visited the Garfield Hts Ohio location (and they employee pulled up my account) there was a message typed in that read (I am paraphrasing)

*Member dresses inappropriately

*Another female member made a complaint that a 'man' was in the woman's locker room, walking around unclothed, intimidating other women

First off, I am FEMALE, have always been and do not walk around w/o some type of covering; secondly, I am an athlete and do not wear anything that would embarrass my parents.

I asked about the comment*(which is visible for anyone working there at multiple locations) and they lied, saying another club manager put it in my account. I confirmed that the Garfield location was the one that put the comment there and asked for a manager to call me.

An alleged manager did, and found the incident amusing, and told me it was 'no big deal'. I asked for someone from corporate to all, and supposedly another 'corporate' person did. Honestly, I have doubts due to their lack of compassion and demeanor.

I wrote corporate and have been asking for an apology in writing. Still waiting....and suspect it will never come.

I am a paralegal, have been working with the public for 35 years in insurance claims and a widow. I am also a certified personal trainer/coach for over 30 years. I cannot believe the lack of respect I am getting, and am angry that I was treated that way. I will NEVER recommend this club to anyone- especially any of my female clients. The irony is that I was formerly obese, and am the most non-judgmental person there is.

This is a club that allegedly 'does not judge' but yet made me feel like I was some kind of freak.

Reason of review: overall treatment by the company itself.

Monetary Loss: $25000.

Preferred solution: Let the company propose a solution.

Planet Fitness Pros: 24 hour availability.

Planet Fitness Cons: Lack of compassion, Smugness, And lack of response from corporate to my experience.

Location: 12604 Rockside Rd, Garfield Heights, OH 44125, USA

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YES, PF strives to be Judgement Free.... Go to the website, put in a Member Survey, then look for Contact Us link, and blast your complaint everywhere. Be specific and detailed.Good luck.

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