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Planet fitness make it sound like your getting a deal. When you join for $1 then have you sign an electronic signature board, tell you what your signing and lie to you the entire time.

Join for $1 2 mos later pay $60 . When you try to tell them you were not told about the extra fee they say its in your agreement. Sure it is after they read it to you have you sign and then send it via email after you've signed. Then you move and no planet fitness in the area a month after joining club hadnt even opened yet, but wont let you out of contract they finally reduced it to the $10 level after making a scene in the club.

Then charge me a 2nd yearl $60 fee. They also tell me they will never try twice to take out money from your bank account, lies again they tried a 2nd time and took out an extra 10 for late fee. Im cancelling going to golds gym and will never ever use planet fitness. I hadnt even been there yet and they have way over $200 from me.

Thanks planet fitness for the no judgement but your customer service is horrible and a bunch of liars.

Maybe if you hired people who judged you wouldnt get such bad customer service representatives who act like robots and have no idea how to deal with people . Worthless company!

Product or Service Mentioned: Planet Fitness Black Card Membership.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Staff attitude, Managementt.

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Did you know that you can change your mind within 3 days of signing anything for a full refund, even if you have used the service.

That's ALSO on the agreement!

Live and Learn!


I have no idea how it could possibly be $200 after 2 months, and that second $60 is weird

to Anonymous #1428034

I can't figure it out either.

$1 to join December. Maybe a prorate.

$21.99 a month, the Annual in February.

That's no less than $1 + $21.99 + $39 for 1 membership. The prorate mat means this is higher.

If this included a second membership, your figures do not add up.

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