I am a member and i wanted to down grade my membership from black card to $10 per month. I went to the branch and spoke to the branch manager who told me that he had to speak to his manager for approval.
I waited for a few days and went back to the manager who the told me there is a $39 fee to downgrade. I said why you did not advised me of that before and he said thats the cost the company charge. I am a value customer and i believe that fee should have been waive. I have encourage so many people to sign up with your company.
My son and my sister also holds a membership . I am requesting that the $39 fee that i was accessed to be reimbursed back to me.
I am requesting for someone to call me at 954-999-9631. Regards
Product or Service Mentioned: Planet Fitness Black Card Membership.
Reason of review: Return, Exchange or Cancellation Policy.