Not resolved

I am a member and i wanted to down grade my membership from black card to $10 per month. I went to the branch and spoke to the branch manager who told me that he had to speak to his manager for approval.

I waited for a few days and went back to the manager who the told me there is a $39 fee to downgrade. I said why you did not advised me of that before and he said thats the cost the company charge. I am a value customer and i believe that fee should have been waive. I have encourage so many people to sign up with your company.

My son and my sister also holds a membership . I am requesting that the $39 fee that i was accessed to be reimbursed back to me.

I am requesting for someone to call me at 954-999-9631. Regards

Product or Service Mentioned: Planet Fitness Black Card Membership.

Reason of review: Return, Exchange or Cancellation Policy.

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Now why would you publish your telephone number on this website. Stupi!d I guess.

Go to the website , planetfitness.com and submit it there.


There is no need for authorization to downgrade. There is always a fee to downgrade. The fee differs from Club to Club.

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