Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Value for money
1 comment

Got hung up on when trying to leave a message. Wanted to speak with someone, but was directed to leave a message.

Called my home club, but they didn't want to help... wanted me to drive over there in person.

Just wanted to change my Black Card membership to the basic $10/month subscription since I never use the additional services. {{Redacted}}

Product or Service Mentioned: Planet Fitness Black Card Membership.

Reason of review: Poor customer service.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 22.
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In order to convert your membership to the basic signatures are required. This is not poor customer service it is a requirement for a new agreement.

It must be done by the 10th of May or on the 17th of May you will be charged your black card dues once again. Once again this is not poor customer service it is a legal requirement for signatures.

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