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1 comment

I belong to North Kingstown, RI PF. Equipment does not get maintained as it should.

I mentioned at least 5 months ago that 2 of the ellipticals have audio not working. Now, 5 months later, at least 4 don’t work. TV’s have large brown swipes/stains on a lot of them. Have been that way for at 2 years.

I asked for the heat to be lowered last week. This week, still too warm. Claim they can’t adjust the heat from there and it takes a while to come down. Can’t finish workout without feeling nauseous.

They’re comfortable standing behind the desk, though!

If there was a problem getting their $10 every month, I would bet that would be fixed within an hour. Just sayin!

Product or Service Mentioned: Planet Fitness Gym Facility.

Reason of review: Poor customer service.

I didn't like: Equipment not being fixed.

  • Planet Fitness North Kingstown Ri
Company wrote 0 private or public responses to the review from Feb 07.
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most of the time staff are freezing behind the counter and they have no access to change the thermostat, which includes the manager.

If the equipment is not maintained in a timely manner that is not always the manager who is responsible for that but the ownership group

the manager can only report it.

I understand your frustrations especially with the equipment being down. When it comes to the temperature that is usually set at a 66 to 68 degree level.

And that is for the comfort of all members.

Ownership group and/or building maintenance can only make temp changes if there are multiple complaints about the temperature. Otherwise that go with what the government recommends.

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