Not resolved
2.5
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Additional Fees
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Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
3 comments

Update by user Feb 19

Franchise violations! Obvious fraud

Original review posted by user Feb 18

When I called Montgomerville I was told nobody was in to show me how to work the equipment. "We are privately owned so the franchise rules don't apply." The fitness trainer will be in in Monday.

Reason of review: Poor customer service.

I liked: Locations.

I didn't like: Concealed contract information.

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Anonymous
#1436406

I didn't ask for a trainer! All employees should be capable of walking through the gym & explaining how machines work! VERY UNPROFESSIONAL!

Anonymous
#1436165

What was concealed?And trainers are there Monday through Friday. make an effort to go there during his or her hours.

Anonymous
to Anonymous #1436401

No! Planet Fitness is responsible to have someone who can demonstrate & work the equipment property! It is not my responsibility!

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