I tried cancellation of my membership in October 2017. They refuse to give me a form and told me that I need to call corporate.
They also told me that I had a balance of 52.00 which I do not owe. They have been auto deducted from my account since 2016 when I originally signed up. So when I walk into the Whitehall branch in October early morning to cancel my.membership that's when they tell me that I owe which is not true. They give me the number to contact corporate and when I called I have left several messages and never received a return call.
I spoke with a Tony a day prior to going into the branch and he stated to me that I just needed to come in and sign a form.
So once I go into the branch they decided to tell me I owe a amount. They have been deducting 23.00 out of my checking account.
Product or Service Mentioned: Planet Fitness Membership.
Reason of review: Return, Exchange or Cancellation Policy.