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I have only been with planet fitness less than a month and in this time I have been charged three separate charges I was told once about the annual membership fees which I understand but I now see a charge on my card for $22 one for $29 and then another for $39 neither...
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Company wrote 0 private or public responses to the review from Dec 04.
1.3
#1414620
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I signed up online to a new location which is 5 mins away from my house, I got to the location and was told I had 2 old accounts and that my $20 went into those accounts and that I would not be able to join. How? If I never had an account and I want my money back that...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 19.
Anonymous
Mara

Most all PF locations take a picture of the new member. Ask to have your face compared to the other two accounts that share your name. Also, A birthdate is on file. Bring in y...

Anonymous
Anonymous

Are you saying that you have absolutely never been a member of ANY Planet Fitness, ever?

5.0
#1385338
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In Jan 2018 I walked into my home location of planet fitness at 4166 Buford Hwy in the Plaza Fiesta Plaza in Atlanta, GA 30345. to request a cancellation. The assoc who keyed the cancel confirmed after i signed the digital pad that it was done. 9 months later (today...
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Company wrote 0 private or public responses to the review from Sep 14.
2.8
I didn't like
  • Overcharging practices
#1355914
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I had an incident at the chumblee location where I dropped some money and when they called to let me know I went back and found that what I dropped and what I was givin by the member of staff was not the same amount,I had no choice but call the police and that’s when...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 05.
Anonymous
Anonymous

I don't have an issue with your situation. But I do applaud that you got SOMETHING back. Your money could have gone into anyone's pocket. Perhaps a silent member. My hope for ...

1.0
#1347857
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I asked to speak to some one on corportate level. Basically was provided a e-mail which in return goes to my local gym . I asked the employee name and was provided a false name. I was corner by the employee while I wad half dressed getting out the shower. I then...
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Company wrote 0 private or public responses to the review from May 07.
MinuteBorderCollie
MinuteBorderCollie

Franchises are operated independently, corporate wont do much.

Anonymous
Anonymous

Go to the website Planet Fitness. look for the link that says "contact us" and place your complaint there. be as detailed as you possibly can . that email will go directly to ...

1.6
I didn't like
  • No corporate contact
  • Employess and customer service
#1250376
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I called because money has been taken out my account on several different occasions that basically charge me $210 for three months And I cancelled my account three times and they never cancelled it and has taken everything out of my account
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 07.
Anonymous
Anonymous

If you did as you said, you would have a receipt of cancellation in your email. The date of cancellation is also important.

Anonymous
Anonymous

I walked into my club four different times to cancel it each time they said they did but it never got closed so they kept taking the money out until I noticed it was still com...

1.0
#1274857
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I took my daughter to the gym so we could work out together, because I was told I could take whoever I wanted since I got the black membership, but when we were getting into the gym, the front desk lady told me in a rude manner that children were not allowed into the...
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Company wrote 0 public responses to the review from Feb 10, 2016.
Anonymous
Anonymous

It's really a shame that you misunderstood. Black Card guest privileges are the exactly same with all PFs. One guest per visit, 13 years old minimum. Additional guests worl...

Anonymous
Anonymous

You can take whoever you want, as long as they are 13 age and over and 1 guest per visit.

3.6
#787273
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The lunk alarm is a joke! THAT IN ITSELF US A JUDGEMENT! Hypocrites, hateful of athletes who grunt? Watch professional sports the best all grunt! Bigoted organization!
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Company wrote 0 public responses to the review from Sep 09, 2016.
Anonymous
Anonymous

The demographic is first time gym users. Please read each word to understand what that means. I'll help you. This does not mean that fit people can't join, or can't get thei...

Anonymous
Anonymous

Really?!?!?!? I can't stand Planet for this same reason, but at least I'm smart enough to figure out that it's not geared to people who lift like I do. It's meant for people t...

3.2
#915751
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I have been a member for two years, I came in to tan, I noticed one person before me on sign sheet, and noticed two empty beds. I asked if they would call, and staff said yes. Fifteen minutes later, the same staff member still behind the desk continued to ignore me.
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Company wrote 0 public responses to the review from Jul 13, 2015.
Anonymous
Anonymous

So you've been a member for two years and your experience has been good enough not to complain about your time there (I'm assuming) But this one time you felt a need. So ple...

4.7
#665336
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Contact Planet Fitness

Mailing Address:
PFIP, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States
Phone:
(603) 750-0001
More
I signed up supposed to have a 30 day free membership to check out the facilities not even two weeks later I was charged 21.44 after already paying 15 to sign up suppose to be 10 a month I got charged the following month another 21.44 I was unhappy went in singed a...
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Company wrote 0 public responses to the review from Feb 23, 2015.
Anonymous
Anonymous

You are being charged for the Black Card Membership,not the $10 monthly. When you went in to cancel, you should have paid a buyout fee to cancel, too.

Anonymous
Anonymous

That does not make sense. If u would have 30 free days, you would have that in writing. If your first billing was supposed to be in March instead of February, you would have...

1.0
#599334
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