Planet Fitness - HORRIBLE
I signed up in the beginning of January the next day I went to the doctors and found out I was pregnant and he stated that I couldn’t do physical activity. So I called my local planet fitness and explained to them my situation, I was heading over there to cancel it and the lady I spoke to stayed I didn’t have to come in due to the time frame and that she could cancel it over the phone.
Great! Fast forward to a month later and I checked my checking account and saw that I’ve been charged the monthly fee, I called them and asked about it and was told I had to speak with the manager. I called for about a week before the manager was actually available, in which he states that there’s nothing he can do but call someone above him and they are the ones to decide it. HOLD UP!!!
This was the employees fault and now I’m the one still being charged for going someplace I cannot go. Highly displeased. Was planning on going after my pregnancy but seeing how no one seems to know what they’re doing, Im deciding to go to a more professional gym.
If this isn’t resolved I’m going to go up higher and see what can be done. This is very disgraceful.
Reason of review: Return, Exchange or Cancellation Policy.
Planet Fitness Pros: Equipment.
Planet Fitness Cons: Feeling like i got totally ripped off, Them stealing my money.
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My personal opinion is that you didn't call because within 3 days of your signature, you can receive a complete refund, and no cancellation fee especially if you have the black card membership.Nothing is ever done over the phone.
Which is what I told her I was going to do and even double checked with her after the phone call and she stated I didn’t have to