Planet Fitness - HORRIBLE
I never picked up my scan card, never entered the facility. went and cancelled my membership and they told me I didnt!!!
Basically calling me a liar... then proceeded to tell me that I have another account from 2017 that is in collections,that I have NO RECOLLECTION about & they will not stop charging my account until I come in and cancel WHICH I DID BUT THEY HAVE NO DOCUMENTATION; which personally is not my problem. They have caused my account to be over drawn for the last 3 months at $28.00 a pop! I am very upset, they didnt require a "signature" to set up the account and a SINGLE mother with 3 jobs, I dont have the time to run down there and sign a piece of paper!!
I want this situation investigated, I have already involved my bank and the credit unions to this situation. Its unfair
Reason of review: Poor customer service.
Monetary Loss: $84.
Preferred solution: Full refund.
Location: 1597 The Fairway, Jenkintown, PA 19046
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content