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4.8

I've been a member at the Schererville , Indiana location for 3years or longer. I workout at least 5 days a week, unless I have to work or on vacation.

Anyway, I ask the girl a about the fan speed. it was on medium speed and I ask if it could be turn down... like I said I'm a regular member and I never have seen the fan at that speed even In the summer time, very seldom .. She was a worker not the manager..

her resp9onse was condescending as well as nasty. Her response was we don't control the speed o9f the fans... so I call corporate offices. She even said they didn't have corporate phone number.

I continue my workout anyway.

The Manager at the location came and apologize for her action towards me while I was working out. The Manager was not there when I ask the worker about the fans.

The Manager handle the situation to my satisfactory. Joyce Patrick

Reason of review: Poor customer service.

Location: Oak Lawn, Illinois

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