Even after cancelling our account in april, they continue to charge us every month. After complaining at the local store, I then get a 42$ charge on my card.
Every time I complain, I get a thousand promises but no action. i have never seen a business so incompetent that has been in business this long. Utterly amazing. Here we are in December, and I get charged AGAIN!
Planet Fitness is a SCAM! Do NOT do business with them! After talking with my friends and family that have used planet fitness before in the past, it turns out that it is actually very common for these billing practices.
What's amazing is that I will now have to change my bank account to stop these charges. My mind is blown that this can happen in 2016.
Product or Service Mentioned: Planet Fitness Membership.
Reason of review: Poor customer service.
Monetary Loss: $130.
Preferred solution: Full refund.