State: Massachusetts City: Boston Clear all filters (14 of 2563 reviews match)
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Hidden fees - watch out! When I cancelled my membership, I was told I would incur no more fees. However, I was charged a $39 annual fee (deducted directly from my bank account) for 2018 later that week. The local gym was not able to reverse the fees and neither would...
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Company wrote 0 public responses to the review from Oct 05, 2017.
Anonymous
Charles

The annual fee is only in the small print. Glad I noticed it after reading this comment.

Anonymous
Marty

Take your receipt to the manager. but if you cancelled AFTER the 25th, you are liable for the Annual Fee. It's not fine print on the Agreement. the cancellation refers to t...

1.7
#1110845
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Planet Fitness - Failed to cancel my membership

I notified my local Planet Fitness that I had been in an accident and needed to cancel my membership it was never cancelled. Two years later I go to join another Planet Fitness and I'm told that I owe $120. Even though the record reflect but I went to the gym twice when I first signed up they refused to refund any of my money. Stating that I cannot prove that I called them.
Company wrote 0 private or public responses to the review from Aug 16.
4.1
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1331130
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I was physically pushed bye staff in dressing room and threatened, blocked from shower bye staff member. Also he said he was terminating my membership with planet fitness???
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 20.
BlindEagle
BlindEagle

There had to be a reason. Nobody is just going to risk losing their job for the fun of it. What was the reason? Was there an altercation with the staff? Was there an altercati...

Anonymous
Anonymous

Zuri fernandez of winter street gym downtown crossing Boston ma

#1284148
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I Have been a member of Planet Fitness in Lower Mills/ Mattapan for over a year. For over a year I have been trying to get the club to LOWER the music being placed there. It is just loud. It is over the top, ear damaging, migraine headache bring on loud. No one listens...
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Company wrote 0 private or public responses to the review from May 01, 2016.
Anonymous
Anonymous

If it's too loud, then you're to old.

Anonymous
Anonymous

They probably did not contact you because your loud complaint was not warranted because of lack substance. I honestly don't understand how the club can function on high volum...

2.7
I liked
  • Most of equipment
I didn't like
  • Mo management contact availability
  • Loud music
  • No management contact availability
#839398
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I went to the planet fitness in salem NH to go tanning and there was no one up front behind the desk and no workers in site, all i wanted to do was go tanning and im glad i pay $20 a month to not be able to do that because i waited up front and no worker came to help...
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Company wrote 0 public responses to the review from Feb 28, 2016.
Anonymous
Anonymous

I bet you tapped your foot and everything, and they still didn't stop what they were doing, disregard the other members that were there first, and roll out the red carpet for ...

Anonymous
Anonymous

What time was it? How long did you wait? We're there other members waiting?

1.8
#799421
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I think its absolutely bs that corporate took away all the 5lb 10lb and 15lb bars. I can not do walking lunges step ups or squats with 20lbs. I did my circuit with the 20lbs. Well i hurt my self so bad i couldnt walk for almost a week. Really not cool . actually very...
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Company wrote 0 public responses to the review from Jan 21, 2016.
Anonymous
Anonymous

No outside equipment is permitted. Judgment Free means that your reasons for having a gym membership are not questioned. The way you workout is allowed to be scrutinised bec...

Anonymous
Anonymous

I don't understand what non judgement has to do with what you wrote.However, no outside equipment is ever allowed at any PF because of liability issues, so you can't bring you...

2.9
#774857
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Planet Fitness Staff Review

Planet Fitness East Spfld Ma Sucks dirty equipment rude staff to crowded.....West Spld Ma totally different
Company wrote 0 public responses to the review from Feb 28, 2016.
#799511
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Planet Fitness Membership Review

this company is unethical. they make it costly to quit and make their money taking money from accounts of people that they know no longer go to pf
Company wrote 0 public responses to the review from Oct 04, 2014.
#542412
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I went to join the gym in west boylston ma, and you can't pay a year up front cash. they want access to your bank acc. monthly. this is pejudice. i don't want anyone in my acc. monthly for any reason nor do i bank on line because i have been a victim of...
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Company wrote 0 public responses to the review from Jan 31, 2012.
Anonymous
beentthere

I understand your frustration. After a gym that repeatedly drew our monthly membership multiple times in a month, and drew the wrong amount more than once (resulting in overdr...

Anonymous
anonymous

i work at planet fitness aswell and i can assure you that the information stays safe. but i can understand where you are coming from aswell. but anytime you swipe your card at...

#293333
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Contact Planet Fitness

Mailing Address:
PFIP, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States
Phone:
(603) 750-0001
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I've been a member of the Walpole Ma. PF for almost a year. They have a set of circuit training machines, some of which I can use, some I can't do to arthritic knees. I've been selectively using some machines since my enrollment. One recent day there was a sign stating...
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Company wrote 0 private or public responses to the review from Mar 16, 2012.
Anonymous
playhookie

Had it with PF. You\'d do well to go anywhere else. As I said before it\'s the worst gym I\'ve seen and I\'ve seen many. Just try and get out of paying their cancellation fee ...

Anonymous
Had It With PF

I have the opposite complaint -- people who come into the 30 Minute Express workout area and use the machines when they are not doing the circuit. And by doing the circuit, I ...

#305348
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