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I'm wondering if the contract states I am only allowed 1 token at a time for the massage chair? I pay monthly and annually for a black card membership and occasionally I'll ask for 2 tokens so I can get a 10 minute massage without getting up to go resign for a 2nd token and some of the staff act like I've committed a cardinal sin.

I don't have a problem following the rules if that's a rule.

Inquiring mind would like to know! It's two young ladies in particular and this was the second time I've had this problem with one of them and the first time for the other one who came very close to being sarcastic and disrespectful over the use of a service that I pay for.

Reason of review: Poor customer service.

Location: 62 Westbank Expy #230, Gretna, LA 70053, USA

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Guest

Its not a rule. They always give me 2, and 3 if I ask.

Guest

They only have a limited amount of chairs, if everyone could grab as many coins as theyโ€™d like, thereโ€™d be a permanent wait on using the chairs. You gotta remember thereโ€™s other people wanting to use them too.

Guest
reply icon Replying to comment of Guest-1670055

The only reason I come to planet fitness is for the massage chairs and the hydromassage bed. I was told that the max tokens I can get for the massage is 3 coins which makes sense so you don't have to interrupt your massage ever 5 mins to get another token.

Todauthe general manager told me I can only get one coin at a time.

I really will like to know what the actual rule is. Every one seems to say something different.

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