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3.5

When i joined i specifically asked if I coul cancel at any location because my job was getting ready to relocate me. I was told yes.

I got moved to an area in Florida where the nearest location is 20 miles away from my home. Ive been trying to cancel since September and you want to make me pay even more out of pocket to send you a certified letter because uour rep misguidedly told me i could cancel at any location.

Reason of review: Return, Exchange or Cancellation Policy.

Location: 101 Allen Way, Frankfort, KY 40601, USA

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Guest

Mail a gd letter.

Virgel Rez
reply icon Replying to comment of Guest-1600687

Why should it cost me even more out o you pocket than it already has. They only accept certified letters.

If I can make changes to my account such as update my address and phone number, then I should be able to cancel my membership thru the Planet Fitness app too. Its a way to keep taking your money.

Guest
reply icon Replying to comment of Virgel Rez

What you want and the way it works are two different things. Certified is so that you have a receipt that you actually mailed the letter. If you mail the letter snail mail there is no guarantee that it will be received or received in time because it's not signed for, therefore you have no proof.

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