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Joined in April of 2016 with an expected open date of May 2016. May moved to June etc and they finally opened after the 4th of July 2016. Upon joining, I specifically asked about the $39.00 annual maintenance fee. If specifically this was due at the time of joining? ...
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Company wrote 0 private or public responses to the review from Oct 08, 2016.
Anonymous
Surfer

Early cancellation on a 12 month membership plan has charges for 3 months or pay a $58 buyout fee.So that is why you were charged 3x each.The Black card has a 12 month Commit ...

Anonymous
Anonymous

because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
I liked
  • Equipment condition and availability
  • Hours
#933238
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I walked in planet fitness to ca cancel my membership and they tried to charge me $52 to cancel when they've already taken $54 out of an account that they're not allowed to touch every month they're charging me $54 a month and I only pay ask for $22 a month I either...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
1.0
#1408447
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So far, every Planet Fitness I've been in has those giant fans going full blast. Turn those dang things down. I'm freezing, not to mention the constant breeze is not comfortable.
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Marcia Sully

Put on a jacket. Most ppl swear and appreciate the fans. I know I do. Put on a jacket. Most ppl swear and appreciate the fans. I know I do. Put on a jacket. Most ppl swear and...

#1410686
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Planet Fitness - Double charged due to their mistake.

My bank went out business. So then i had to put a card on file with planet fitness. I went in and gave them the new card number. The person put my new card on file but she still kept the old card on file. So they have been getting their money on time every month and charging me a late fee. They been doing this for 6 months. They were nasty too me when i asked for a refund. And told me to just cancel. My only recourse is small claims court.
Company wrote 0 private or public responses to the review from Aug 25.
3.1
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1338407
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I belong to the Planet Fitness in Saginaw, MI on State Street. I have never seen a more polite group of employees who work as a team and enjoy their jobs. EVERY single time I go into the gym, I am greeted by a warm friendly smile. I literally have never seen any of the...
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Company wrote 0 private or public responses to the review from Jul 25.
5.0
#1313148
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Unfortunately, had a PF Black Card account. Attempted to move the account away from my checking account as charges were appearing that were unexpected. After several written complaints, I received no response. Phone calls went unanswered. Offered to pay cash for a...
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Company wrote 0 private or public responses to the review from Jul 10.
2.3
I didn't like
  • Trying to clean up the fraud that pf staff stole from my account
#1300394
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Planet Fitness - Rude employee experience

I would like to speak to someone in management regarding an extremely rude unprofessional “general manager” Melissa. I’m so glad I have other options because I will NOT GO BACK TO That location and will warn everyone that I possibly can to steer clear.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from May 21.
2.7
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1260959
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I been trying to get my account cancelled for 3 months now they keep giving me the run around telling I have to do this and that they told me I had to call up to the one I used to go to to call and cancel and when I do they tell me something different I work two jobs 7...
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Feb 09.
Anonymous
Melissa Davis

I have had my membership for about 7 years and even when I found out I had breast cancer and was going through chemo - I never missed a payment and continued my membership eve...

Anonymous
Anonymous

if you have been trying to cancel your membership, it is approximately 90 days. I doubt that you have tried every day for 90 days.In that period of 90 days you would have gott...

1.5
#1186721
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Planet Fitness - Fraud

Called because someone got my card info and plant fitness would not give my money back told me I signed up online witch was a lie. I see why they have bad reviews.
Company wrote 0 private or public responses to the review from May 08.
1.0
Details
Exchange, Refund and Cancellation Policy
#1251081
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Contact Planet Fitness

Mailing Address:
PFIP, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States
Phone:
(603) 750-0001
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Planet Fitness - Broken arm

Nothing was resolved becsuse no one answered my call.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 19.
2.2
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1237039
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