State: New Mexico City: Albuquerque Clear all filters (18 of 2563 reviews match)
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I recently cancelled my membership, 6 days after I was charged the annual fee. I requested a refund of the annual fee and all they said was it was in the contract - and I would be charged regardless if I cancelled or not. I asked to talk with the manager and the desk...
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Company wrote 0 public responses to the review from Jun 06, 2011.
Anonymous
Philly

I had the same thing happen. I thought the $39 was a one time fee for joining. After paying the $10 monthly , I wanted to cancel after 1 yr and found they took that fee again ...

Anonymous
Anonymous

They clearly told me when signing up about the annual fee. You literally have to sign to agree to it.. I love how people will try to destroy a buisnesses reputation because of...

#241646
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Planet Fitness - Refund

Kept changering aftering cancling planet fitness kept charging after i cancelled in June.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 20.
3.8
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1404498
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The plug ins for the TVs are awful. I have used several different brands of different quality but none work well. I also recommended they install a stretching bar on one wall, but so far a low cost upgrade is too hard for them. While I enjoy the facilities overall,...
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Company wrote 0 public responses to the review from Mar 08, 2016.
Anonymous
Anonymous

You get what you pay for.. And seriously, why would they install anything and everything every whiny old bitty "recommends"? If all you're interested in is watching television...

Anonymous
Anonymous

Seriously Ten bucks a month gets you what, exactly?

#805771
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I've been a member of of For 3 Years And love mangment is On Point Czystal Carrasco has made it a open minded great place to workout But today I got a hair cut from a new hairdresser the cut was OK but she made me feel like PF don't pay that she only gets tips WTF I...
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Company wrote 0 public responses to the review from May 18, 2016.
Anonymous
Anonymous

I have no idea how the cuts work. I wish I could help.

5.0
I liked
  • Staff at the location and customer service
#850125
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Planet Fitness Haircut Review

Guess I'm the wrong skin color to get a haircut at planet fitness on Menaul in Albuquerque. The barber catered to her little homies, taking care of them even tho they had signed in AFTER did. Planet fitness can kiss my WHITE IRISH VETERAN ***.
Company wrote 0 public responses to the review from Feb 22, 2016.
1.0
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
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#795494
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I joined Planet Fitness based upon what my needs are when it comes to staying in shape. For the most part I use the treadmill for warm up, and then I hit the free weights. Other days I use the treadmill for cardio only. I discovered the yoga and bosu balls when I...
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Company wrote 0 private or public responses to the review from Mar 28, 2015.
Anonymous
Derrick G

Since I guarantee that corporate DID NOT SAY "No Way", I will also guarantee that the response for not inflating balls was not "judgement free zone". Stability balls, unfort...

#614732
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Why do I keep getting charged for enrollment fees every year? It's not like I get a new t shirt every year. Thinking of switching to Defined fitness. I don't feel that this is an appropriate fee to charge. Planet Fitness should offer incentives for members to stay...
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Company wrote 0 public responses to the review from Jun 02, 2015.
Anonymous
Anonymous

ANNUAL FEE NOT ENROLLMENT FEE. Maybe the next time you join a gym you should read the agreement you sign. Did you want them to kiss your assistance next time as well? Gyms cos...

Anonymous
Anonymous

It's an annual fee that you "agreed" to pay ANNUALLY, which means, once a year. It's NOT an Enrollment Fee. What incentive, you want cheaper than $10 bucks a month? Strang...

#644416
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Back in February I was asked by the manager at the Menaul, Albuquerque location if I wanted to transfer my membership from the Montgomery location to there. I happily accepted and he said it was done. Come early May I decided to cancel (after over a year) due to the...
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Company wrote 0 public responses to the review from Sep 09, 2014.
Anonymous
Anonymous

Please refer to the agreement you signed. Cancellations are in person or certified mail. Both ways you get a receipt. Without that receipt you cannot prove your membership...

#532031
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I was told that I could not request equal time with MSNBC or Current since FOX News was the Official Coporate Channel that Planet Fitness Subjected its members too. I want equal time for a different point of view or will cause as much trouble as possible for the...
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Company wrote 0 public responses to the review from Aug 02, 2013.
Anonymous
Anonymous

I'd complain too if Faux News was the only thing on TV. It shouldn't even be considered "news", it's more like propaganda- "UNfair and UNbalanced". No wonder things are as scr...

Anonymous
Smile

This is a private business and therefore they have the right to show what they like. It's like any other business, if they have practices you don't agree with you simply don't...

#435576
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Contact Planet Fitness

Mailing Address:
PFIP, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States
Phone:
(603) 750-0001
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I called Planet Fitness to cancel my account and they said write a letter with my account number and mail it in or come into the gym to cancel in person. I wrote a letter a week and half ago and made a copy, because I know how they are, and figured I'd better follow...
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Company wrote 0 public responses to the review from Sep 18, 2012.
Anonymous
Mario

It states in the contract that if you decide to cancel you can either do so via certified mail. Cancellations vie phone, email or regular mail are excluded in the contract.

#346197
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