Signed up at Burlington, MA, and scheduled appointment for following day for instruction of gym equipment use. No one was able to meet me at scheduled appointment.
Was basically ignored and waited 20 minutes. No one helped. I left. No one called to apologize or reschedule appointment.
Tried to cancel my 3-day old membership on the phone. I was told my Erick that I had to come into the gym to cancel or send a certified letter to the gym. WHAT! An ordinary letter won't work?
How *** is this? What a crazy way to run a business.
Review about: Planet Fitness Membership.