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I am a black card member which allows me to bring a guest. My wife comes as my guest. The planet fitness in Rocky Mount NC just got new message beds. When my wife and I went to use the beds, we were told that I was the only one who could use the beds, but my wife...
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Company wrote 0 private or public responses to the review from Dec 28, 2013.
Anonymous
Anonymous

I was told when I signed up that my guest could use the massage beds once and only once. and so I took my boyfriend with me and the person who signed us up for the black card ...

Anonymous
Fargo Planet

Reminds me of the quote from the Movie Stand by Me - "Maybe a more experienced shopper could have done more with your eleven cents.". Dude it's twenty bucks, show your wife sh...

#467114
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Planet Fitness - Racism

There is this older white man that works at the planet fitness in winston salem on peters creek parkway. Je is definitly a racist. I experenced it first hand from him. I am black.
Company wrote 0 public responses to the review from Oct 14.
4.2
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#1381541
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So I was told by this guy up front that if I payed 20$ upfront tonight I could use it towards my membership in the future but I’m moving from my area and I wanted my money back because he told me that if I had my receipt I could have a refund. On top of that I had 2...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 10.
2.1
#1378637
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Issues and problems at Planet Fitness
Hi i am a young lady who joined my local planet fitness here in Fayetteville NC, 2 months ago i am in a wheelchair and am trying to walk again. I am only able to go at 4:30 in the day i waited 2 months for them to hire a evening trainer so i can have help on what...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 14.
3.2
#1329456
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Planet Fitness - Dissapointed

So I got the black card membership so I could Workout and Tan... For months the Tanning minutes for the lay down was 15 and the Stand up was 9... I went today 9\21\18 after I got off work to tan and that has been changed to 8 for the lay down and 5 for the stand up... Smh... Need to remind you the tanning bed fans dont come on until after a minute so Im only getting to Tan in the stand up for 4 minutes... Smh... This has to change or I Gotta Cancel My Membership immediately .........
Company wrote 0 private or public responses to the review from Sep 21.
1.5
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Additional Fees
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Cleanliness
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Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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#1361601
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The people that dont know what it takes to run a fitness business are the ones who are disappointed it takes a lot of money to run a business an you are only as good as the employees the ones at kannapolis are really really good the ones who clean the gym there is one...
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Company wrote 0 private or public responses to the review from Sep 16.
5.0
I liked
  • Supper for a fitness club
#1356946
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Both my husband and I had planet fitness cards. I have a black card and he had the lesser one. He was only a member for a little over a month and cancelled his membership right before the annual membership fee and we were still charged. So I paid my annual fee which is...
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Company wrote 0 private or public responses to the review from Sep 05.
4.1
#1347367
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I pay my bill faithfully every month heck it gets taken out of my hard earned money that’s in my account with no questions asked! Well I go to planet fitness at 5 o’clock this morning an they won’t let me work out because of a “10 dollar” fee that I was not notified...
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Company wrote 0 private or public responses to the review from Aug 07.
1.0
#1323206
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No one could explained why my son could not come inside the gym, no one was taught how to handle clients.. you pay membership for what the beg you to start then treat you like crap there no better then an over price cable company that baits and switch! Please do better...
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Company wrote 0 private or public responses to the review from Jul 28.
BlindEagle
BlindEagle

you son is most likely under the age of 13 and that's why he couldn't come into the gym. you would've known this if you had just read your contract. this is if you have the bl...

3.2
#1315497
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Contact Planet Fitness

Mailing Address:
PFIP, LLC
4 Liberty Lane West
Hampton, New Hampshire 03842
United States
Phone:
(603) 750-0001
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I was told when I find out that it would be $7 for a proration will charge that I would have to pay this month and then I wouldn't have to pay anything else this month I asked the girl three times if anything else was going to come out of my account except for the $7...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 18.
Anonymous
Anonymous

Sounds to me like you didn't listen. The $7 was probably the signup fee (perhaps with prorate), probably on the 15th or 16th when you joined. Then your 1st bill date for your ...

2.5
#1282601
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