I’ve been a customer for over a year now— first started in IL and i most recently moved to Los Angeles CA. I was told i could use my Membership here as well and when I got here they had me cancel my membership and start up a new one and for that reason now I can only tan for six minutes.
The sole reason why I have a membership here is to tan and if I cannot use it to its full ability that I have been prior before moving here then I want to cancel my membership.
every month I pay about $20 and if you take that times 12 months at the minimum That means I have paid over $200 to come here and now I am being told that I cannot use my minutes completely like I did in Illinois and I am not happy about it. I sat on hold for 20 mins before hanging up so I would like to receive a call back regarding this issue.
Product or Service Mentioned: Planet Fitness Membership.
Reason of review: Return, Exchange or Cancellation Policy.