State: Pennsylvania City: Philadelphia Clear all filters (22 of 2452 reviews match)
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Planet Fitness - Cancellation of Membership

I went to cancel and was told i have an outstanding balance and the front desk clerk can't cancel, because she is not a manager. The money is taken out of my account every month, so I DON'T understand. There is only a manager Monday through Friday, which is inconvinient, because I work the same hours. PLANET FITNESS IS A SCAM. I am extremely upset!
1.8
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1344814
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Planet Fitness - Refund

I cancelled membership yet was still charged annual fee and monthly fee which accumulated to 54.71 I am having a difficult time trying to get funds returned manager of location keeps giving me the run around and I am becoming very angry!
3.1
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1186449
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this phrases is very demeaning . i feel that the person who came up with this phrase is jealous and does not possess the qualities it takes to develop half a decent physique and is a complete loser. no matter how successful your gyms are this is a loser...
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Anonymous
Anonymous

Right on..what a pathetic gym and business model.

Anonymous
Anonymous

Planet Fitness does not cater to body building or power lifting, the focus is on general fitness, many members are first time gym users who aren't focused on "physique". It's...

#781326
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member 937683194 - cancelled a year ago. I was told owed $10.00 so it was paid it received another bill stating I now owe $100.00 - don't know why since it was cancelled so I tried to cancel yet again in person - was told had to do registered mail which was done -...
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I didn't like
  • No one follows thru
  • No one knows what is going on
#715486
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Planet fitness enployees are a joke DO NOT SIGN UP WITH THIS COMPANY they are absolutely horrible . You get what you pay for. Just sayin.
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Anonymous
Anonymous

So what's the beef?

Anonymous
Anonymous

Each location is usually a independent franchise. Do the owner and all the members a favor and complain to corporate. They have the influence to make change. Bad PFs make t...

1.4
#736650
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Wanted to join this "gym" because its less than 5 mins from my job and the 24hr convenience works because I have to be at work at 6 am 3 days out of the week. I walked in today at 5am to at least get some info about the gym I am about to make monthly payments for....
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Anonymous
Amie

I love.Planet Fitness, they are reasonable , their machines are always available and you do not get pressured by staff to sign up for ridiculous memberships.

Anonymous
Anonymous

That's an odd way of doing things, and not at all, not even close to the great customer service Planet Fitness wants. Please complain to corporate New Hampshire. That was wr...

2.7
I didn't like
  • Customer service
  • Unprofessional employee attitudes
  • Rude employee
#597790
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Today is my 3rd day @ the Planet Fitness located at the Mayfair Plaza & I will agree with the many reviews I have read regarding rude/unprofessional employees! On or about 10 p.m. (06-12-2014), I decided to try the hydro massage bed before I walked out the door. I...
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Anonymous
Mateer

OMG! Too many ridiculous rants from a m0r0n who reproduced. Well, at least 2 out of three have integrity. Maybe the repro will shine someday :). Hey, sis, stick to the truth...

Anonymous
Mara

These postings are so idiotic and juvenile that to offer any advice or analysis is a total waste of time and keystrokes.

#497048
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I've been a planet fitness member since feb,28 I have been double charged for one I was told that I needed a bank statement to start I didn't have one so I called and came in in person they denied me for any services until I get one well my bank doesn't send out...
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Anonymous
Anonymous

They did the same thing to me when I was on the tread mill and when my kids called they told me I couldn't come anymore refuse to listen to my explanation. When kids call you ...

Anonymous
Anonymous

They probably needed your bank statement for them to see the double charge. They just can't take your word for it! Double charges don't just happen, it's actually impossible ...

1.0
#639376
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PF is the worst company I have ever worked for. The employees and manager engaged in constant judgement of the members. On one occasion, I observed my manager laughing and snapping a picture on his phone of a member mid-work out. The regional manager in Philadelphia...
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Anonymous
Anonymous

You worked them as in you don't work for than now? By all means, complain to corporate, PLEASE. PFs like that put a huge blemish on the good ones. In my club, that's ground...

2.3
#533348
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Spring started and I asked the maintenance worker if he could turn off the constantly blowing HOT air over at the Exit Sign Heater / AC. I looked at the thermostat and it was set to Heater On up to 75 degrees. The Owners must be Paying a fortune to heat the Red Lion...
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4.3
I liked
  • Price
I didn't like
  • No notification
  • Customer service
  • Heat
#616413
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