Product: Planet Fitness Account Clear all filters (0 of 25 reviews match)
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Planet Fitness - Billing

I’ve attempted several times to change my pay method on my planet fitness account and there still billing old data which is causing me to receive overages through my bank
3.0
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Additional Fees
Cleanliness
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
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Planet Fitness Account
#1383988
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Planet Fitness - Cancel account

It was not explained to me that I have to pay a fee to cancel my account so I refuse to pay it I have no job and the little bit of side money I receive I need for my child as well as rent so I need all the money that I have I want this account gone
Product
Planet Fitness Account
#1383491
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Planet Fitness - I filed bankruptcy... will I be able to get another account

Long hold/wait for a representative to come to the phone
3.0
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Planet Fitness Account
#1381894
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Planet Fitness - Horrible. No customer service

Canceled account in July. The local office has record of me canceling the associated said all was good. Never said i had to sign anything. Been charged since then and finally had more additional charges again. Went in to see what is going on and was told it was never done properly on their end and its on me becaise of that. Will never recommend PF to anyone ever.
1.0
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Planet Fitness Account
#1373189
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Hello I wanted to know if I owed a balance from 2016? I found out I did it’s about 60$ but I thought I cancelled. I only went once back when I lived in San Francisco. Now I live in Hayward and I want to join. Can’t since I owe a balance. I was wondering since I thought...
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Anonymous
Anonymous

Non use means nothing. Pay your balance, then join your new Club. What you 'thought' is irrelevant.

5.0
Product
Planet Fitness Account
#1371672
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I went to the planet fitness location where I started my account and I was told that I can not cancel my account due to I have a past due balance. I have only used planet fitness account maybe 5 times since I opened it but I an being charged different prices every...
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Planet Fitness Account
#1362138
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Planet Fitness - About my account

I am being charged many times in one month!
Product
Planet Fitness Account
#1357845
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I recently transferred my account to the WR location & I wanted to get it cancelled because I could not afford it at that time. So the evening I went in, the associates were nice and the process seemed easy, but about a week later I noticed they still processed a...
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2.2
Product
Planet Fitness Account
#1354330
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Planet Fitness - Annual fee charge

I cancelled my account with Planet Fitness yet they ate still charging my checking account their annual fee.
5.0
Details
Billing Practices
Exchange, Refund and Cancellation Policy
Product
Planet Fitness Account
I didn't like
  • Way they are stealing money from me
#1342652
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My account is suppose to be on a freeze. I explained that i will be having surgery and cant use the gym fir 6 weeks.
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BlindEagle
BlindEagle

Freezes on accounts only go for up to 3 months. You will have to go back in and refreeze your account if you wish to continue this freeze. A worker should have told you that, ...

2.4
Product
Planet Fitness Account
#1308346
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