Not resolved

I cancelled my membership 2 weeks after the 'annual fee' of $42.32 was taken out for the upcoming 2016 year in Oct. 2015 after being a member for almost 2 years and another October 2015 monthly fee was taken(another $21.69).

I have requested a refund as I am no longer a member. I have been told by a manager they do NOT have the ability to refund anything once the money is taken out of a person's account. Once a membership is cancelled, it cancels on THAT day even if there are 28 days left in the month. This company does not assist loyal consumers but instead takes advantage of them.

People are unaware of the policies and are taken advantage of by Planet Fitness's fine print policies and lack of TRUE publicity about their annual fees...it is NOT $10 a month but more once you add in all of the additional fees. BE AWARE.

Product or Service Mentioned: Planet Fitness Membership.

Reason of review: Fine print and refund issues of "maintenance fees".

Monetary Loss: $62.

Preferred solution: Full refund.

I didn't like: Fine print, Lack of prorating maintenance fee, Lack of use of facility when canceling when paid month early.

Company wrote 0 private or public responses to the review from Nov 02, 2015.
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Cancelled my membership 3 days after they charged my account for 2019 annual membership dues on 12/03/18. Asked for a refund of that 2019 annual dues they took from my account but they refused to do so.

What do you call that ? And they say they are customer friendly. I would not mind so much if I have used their gym a month, a week or even a day in 2019 but I have not.

It still December 2018. What a rip-off !


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I dont understand how a company like this is still open.in all this mess wheres the owner ???

When you go open an account with them they dont explain anything about annual fee taking out in 2 months and double charge you. Than you go confront them and they dont know anything or what your talking about

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