Manufacturer: Planet Fitness Category: Memberships Clear all filters (12 of 12 reviews match)
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Planet Fitness has continued to bill her and has billed for the addl $39 "maintenance fee". She has been charged $120 in overdraft fees, $39.00 in "maintenance fees" in addition to mos fee of $10 x 2 since cancellation. My cc card has been cloned/compromised 2x's in the past year. Therefore I only transfer from my savings enough for each purchase or bill payment. No more no less. I have suffered $120.00 in overdraft fee's in addition to...
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Anonymous

Anonymous because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
I liked
  • Hours
  • Equipment condition and availability
#933238
i got a black card and they will always over charge me. i wanted to cancel it, but i had to pay $55 so i could cancel it.One month they charge me 20 and the other month 40. Idk why but they said that i had to pay that money. Also they would charge me the yearly- fee, but they never said that when i went to get the gym membership. they didnt let me change accounts because i couldn't switch it and i had to stick with the yearly one. thats why i...
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Anonymous

Anonymous Who are you to comment on EVERYONES STUFF? Sounds like PF needs to get their stuff together. Def their billing department!!
You are a rude person! If you are a rep for the...

Anonymous

Anonymous "i wanted to cancel it, but i had to pay $55 so i could cancel it." SO WHY DIDN'T YOU CANCEL?
"One month they charge me 20 and the other month 40." THAT MAKES NO SENSE....

This gym is a joke and the lie. I signed up with the black card them telling me there is absolutely no contract act all cancel at anytime. Well i go in to cancel because of a move and they were charging me a 55.00 cancellation fee. I told them i was told when signing up there was no fees for early cancellation and they were just down right rude to me. So know they may tell you there are no cancellation fees but there are. The other issue i had...
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Anonymous

Anonymous what a lie. pf black cards have a 12 month commitment, i agree, you came in for the $10, and decided on the black card, and didn't pay attention. and then you blame someone...

Anonymous

Anonymous You probably were not paying attention. You went in to wanting the ten dollar monthly, but you decided you wanted the amenities that come with the black card. ALL paperwor...

Don’t get me wrong, Planet Fitness is a great gym. They have clean facilities with plenty of exercise equipment choices and their friendly policies make even the most novice of gym-goers feel comfortable. However, their business practices leave something to be desired. When I decided to upgrade, thinking I would use other gyms while traveling for work, I specifically asked about downgrading back down to a regular membership in case I didn’t use...
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Anonymous

Anonymous Most PFs have a commitment term for Black Card memberships. As such, there is a fee for converting to a non commitment membership. It stands to reason that this makes sense.

2.3
I liked
  • Equipment variety
I didn't like
  • Overcharging practices
#910147
I initially visited a Planet Fitness location as a guest of a friend and was impressed with their hours of operation (24 hours/day), freedom permitted in their multiple locations as well as their prices. I've been paying for an advanced membership (that permits me to bring a guest) for nearly a year, then I tried to bring a guest but was told by a staff member that my guest is not allowed to use the features I paid for. When I gave the...
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Anonymous

Anonymous Huh? This is a ridiculous dilemma as you paid for amenities use for yourself, not your guest. (There's a huge difference between the definition of member vs guest) Your re...

Anonymous

Anonymous grow a pair and get over it!

3.2
I liked
  • Hours
#909047
Planet fitness has switched back to the old school of beating you down with NSF fees, so their advertisements are lies, no contract? NSF is only charged when there is a contract. But they will AMAZING let you use a credit or debit card to pay their late fees and monthly fees when you are online. Imagine that, but be late!!!!! bam, my first month with only using the facility once was $89.99. So again their advertising tricks you into presuming...
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Anonymous

Anonymous The first month was high because you did not have the money in your account. How the heck does someone overdraft less than $20 bucks!?!?! That's right, people who can't bal...

Hello, I remained a black Card member for several years and my annual agreement with Planet Fitness expired over 2 years ago and after several months of requesting that the Naples Planet Fitness cancel my membership over the phone because I had moved far away I was told I had to come into the Naples location and sign a paper to cancel. In the meantime they continued to bill me and charged me an additional annual fee. I flew to Naples today to...
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Anonymous

Anonymous Only paid in full memberships expire. The Agreement shows a clear expiration date. The month to month are active until properly cancelled.
Cancellation is either in per...

1.1
I didn't like
  • Took away the equipment that i payed to use
#891060
So today after 2 YEARS of me having a black card membership I got questioned by an employee of who my "guest was" so I politely responded "my brother". Has he ever been here before? And I responded politely "yes sir, this is our second time this month at this 24/7 facility , but usually we go to the 2 locations near us M-T since they're only open 24hrs those days a week. So he responds "sorry, but he can't workout since he's not old enough, and...
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Anonymous

Anonymous I'm really confused. The minimum age of a guest is 13. Many PFs will require proof of age in terms of a state ID. THAT is not unreasonable. If he let you slide, the next ti...

I cancelled my membership over six months ago yet PF continues to charge me over $22 every month!!They've stolen over $150 from me and I haven't been able to get in touch with ANYONE from PF to resolve this issue. My "Home Location" is in Alabama. I moved to Texas after I cancelled. Ive called the location in Alabama AND the one nearest to me in Texas just to be safe and NO ONE can help me.They just keep stealing money from me.
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Anonymous

Anonymous What method of cancellation did you use?

Anonymous

Anonymous When you cancelled, you should have signed a cancellation receipt, plus received that receipt in your email ... It's Your permanent copy.That recept entitles you to a refund ...

1.0
I didn't like
  • Way they are stealing money from me
#885155
Yes, I have had an unpleasant experience with an employee at Planet Fitness in Southfield, Michigan. Example: I had two visiting relatives from NY who wanted to come work out with me. I'm a black card member and I usually go with a friend who is also a black card member. My friend arrived first and went to the locker room; then I arrived with two guests. This employee told me I can only have one guest; he said the other one couldn't stay. ...
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Anonymous

Anonymous It does sound like a nasty manager. I'm sorry. Remember that perception is important. I honestly wondering what video tape world show. His favor?Or Your?
I've learned ...

Anonymous

Anonymous The member must accompany the guest at check-in. The member arrived early, that's fine, but the guest cannot check-in unless the member is physically there.
It's not your ...

2.9
I liked
  • Friendly staff
  • Clean bathrooms
  • Hours
I didn't like
  • Nasty rude manager
  • Overcharges to my checking account
#851612