Product: Planet Fitness Black Card Membership Clear all filters (23 of 23 reviews match)
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After completing my year contract with planet fitness I decided to cancel as I am leaving the area. I cancelled in person on the 10th of the month. On the 17th of same month PF debited my account and took my money. WTF! The worst customer service ever. Stay away from...
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Anonymous
Taylor

If you truly cancelled by the 10th, then you have a receipt. they not only owe you, they owe ant overdraft fees.

2.4
Product
Planet Fitness Black Card Membership
#1132826
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They were notified on 9/25 I wish to cancel my membership and 2 daughters.They responded that it was due to renew and if I wasn't there in person or did a certified letter by 9/25 it automatically renewed and they would charge me $58 each ($174!) to cancel regardless...
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Anonymous
Mike G

I encourage you to do as I did to make sure the irrefutable business that fraudulently mislead you be held accountable for their actions.File your report with the Better Busin...

Anonymous
Not you

Ok " International business professional", regardless of how you operate your small business, or how things "should" be done, a contract is a contract..Simple as that. With yo...

1.0
Product
Planet Fitness Black Card Membership
I didn't like
  • Billing practices
  • Policies
#1106471
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The Customer Service at Weymouth, Ma planet fitness is absurd. I went in there back in August to sign up for the gym as the gym at my apartment complex was under construction so our management team instructed us to go to planet fitness in the mean time. So i originally...
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Anonymous
Moses

what do you mean by audio proof?

2.6
Product
Planet Fitness Black Card Membership
I didn't like
  • Customer service and the way the handle complaints
#1104312
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Planet Fitness - Fraud

#1168935
1.0
Details
Employee Amber told my boyfriend we would not be billed a yearly fee since we bought a black card membership. We were billed for the. Membership and twice the first month for our monthly fees. Since canceling our contract we continue to have money fraudulently taken from our account.
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Additional Fees
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Exchange, Refund and Cancellation Policy
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Planet Fitness - Taken $

#1055950
You took more money than the amount that was agreed upon. I want the extra money returned to my account.
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I understand the one time fee that is charged yearly, but i have been charged 3 times. When i called the ignorant incompetent girl erica at the planet fitness at the inner harbor baltimore she said she couldnt see the fees on my account. I called my bank and they were definitely visible and deducted. I will never recommend this gym...
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Anonymous
vishes

yes, i totally agree. $10 per month is a still, but just called and confirmed additional hidden fees on top of $10. you need to come in with $83 in order to stay, but what wo...

Anonymous
Anonymous

Planet Fitness is run by a bunch of liberals! Screw the liberal agenda!

Product
Planet Fitness Black Card Membership
#1058278
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I am very fustrated and angry with Hemet, Ca Planet Fitness! Ever since I got my membership this year I've had nothing but problems!! I'm so mad I need this situation delt with and I'm trying to contact anyone and everyone about this I've even gone to the point of...
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Anonymous
Anonymous

this sounds really weird. to create a valid investigation, go to their website and click on the "Contact Us" link. i know that your issue will be addressed. it is importan...

2.5
Product
Planet Fitness Black Card Membership
#1054858
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I no longer have a membership and I haven't been there in almost a year.When I closed my account I started getting text messages about payment. I had told them I was sick and couldn't cancel in person and she told me that was the only way. I finally pay off my debt and...
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Anonymous
Anonymous

you have no contract or a no commitment membership which means you pay until you cancel. you never cancelled!!! so you incurred dues and fees. YOU NEVER CANCELLED!!! No o...

2.4
Product
Planet Fitness Black Card Membership
#1051099
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my daughter and I both have black card memberships we were told we could bring guest and they could use the entire facility so my daughter brought my wife and was told she could not tan. I and my daughter have brought guests before and they did tan at this same...
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Anonymous
Anonymous

The manager sounds like a lunatic.

Anonymous
Anonymous

SORRY, website reads that THE Black Card Member HAS *Unlimited guest privileges at any Planet Fitness location* NOT that guests have unlimited privileges. Guests can only wo...

3.0
Product
Planet Fitness Black Card Membership
I didn't like
  • Rudeness and sexual harassment by employees
#1033443
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They signed up my twin girls black card and had us bring birth certificates in , they worked out at the site then one day got told they cant work out because they're not 18. Their fault!! I wouod like sign up fees waived in order for them to get 10 memberships. Thank...
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Anonymous
Anonymous

If they are under 16 they cannot workout without a parent or guardian present at all times. between 16 and 18 they just have to have parental consent, but may be in the club...

1.0
Product
Planet Fitness Black Card Membership
#1007348
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I was just charged $30 even though I had already been charged this month ($10 more than I should have), what the ***?? This is unexceptable, I can't be paying fees to my bank just because planet fitness thinks it's okay to randomly charge me without notice! I was told...
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Anonymous
Morris

you wrote that you were charged $10 more than your regular dues. you probably had insifficient funds on the 17th, therefore you incurred a $10 late fee. by law a company can...

2.2
Product
Planet Fitness Black Card Membership
#961751
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Planet Fitness has continued to bill her and has billed for the addl $39 "maintenance fee". She has been charged $120 in overdraft fees, $39.00 in "maintenance fees" in addition to mos fee of $10 x 2 since cancellation. My cc card has been cloned/compromised 2x's...
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Anonymous
Surfer

Early cancellation on a 12 month membership plan has charges for 3 months or pay a $58 buyout fee.So that is why you were charged 3x each.The Black card has a 12 month Commit ...

Anonymous
Anonymous

because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
Product
Planet Fitness Black Card Membership
I liked
  • Equipment condition and availability
  • Hours
#933238
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