Product: Planet Fitness Black Card Membership Clear all filters (20 of 20 reviews match)
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They were notified on 9/25 I wish to cancel my membership and 2 daughters.They responded that it was due to renew and if I wasn't there in person or did a certified letter by 9/25 it automatically renewed and they would charge me $58 each ($174!) to cancel regardless...
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Anonymous
Cherie

contract law... you have 3 business days to change your mind on any agreement that you sign.you receive a virtual copy of the Agreement in your email for your records.If you d...

1.0
Product
Planet Fitness Black Card Membership
I didn't like
  • Billing practices
  • Policies
#1106471
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The Customer Service at Weymouth, Ma planet fitness is absurd. I went in there back in August to sign up for the gym as the gym at my apartment complex was under construction so our management team instructed us to go to planet fitness in the mean time. So i originally...
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Anonymous
Moses

what do you mean by audio proof?

2.6
Product
Planet Fitness Black Card Membership
I didn't like
  • Customer service and the way the handle complaints
#1104312
Reply to reviews
I understand the one time fee that is charged yearly, but i have been charged 3 times. When i called the ignorant incompetent girl erica at the planet fitness at the inner harbor baltimore she said she couldnt see the fees on my account. I called my bank and they were definitely visible and deducted. I will never recommend this gym...
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Anonymous
vishes

yes, i totally agree. $10 per month is a still, but just called and confirmed additional hidden fees on top of $10. you need to come in with $83 in order to stay, but what wo...

Anonymous
Anonymous

Planet Fitness is run by a bunch of liberals! Screw the liberal agenda!

Product
Planet Fitness Black Card Membership
#1058278
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Planet Fitness - Taken $

#1055950
You took more money than the amount that was agreed upon. I want the extra money returned to my account.
Comment
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I am very fustrated and angry with Hemet, Ca Planet Fitness! Ever since I got my membership this year I've had nothing but problems!! I'm so mad I need this situation delt with and I'm trying to contact anyone and everyone about this I've even gone to the point of...
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Anonymous
Anonymous

this sounds really weird. to create a valid investigation, go to their website and click on the "Contact Us" link. i know that your issue will be addressed. it is importan...

2.5
Product
Planet Fitness Black Card Membership
#1054858
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I no longer have a membership and I haven't been there in almost a year.When I closed my account I started getting text messages about payment. I had told them I was sick and couldn't cancel in person and she told me that was the only way. I finally pay off my debt and...
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Anonymous
Anonymous

you have no contract or a no commitment membership which means you pay until you cancel. you never cancelled!!! so you incurred dues and fees. YOU NEVER CANCELLED!!! No o...

2.4
Product
Planet Fitness Black Card Membership
#1051099
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my daughter and I both have black card memberships we were told we could bring guest and they could use the entire facility so my daughter brought my wife and was told she could not tan. I and my daughter have brought guests before and they did tan at this same...
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Anonymous
Anonymous

The manager sounds like a lunatic.

Anonymous
Anonymous

SORRY, website reads that THE Black Card Member HAS *Unlimited guest privileges at any Planet Fitness location* NOT that guests have unlimited privileges. Guests can only wo...

3.0
Product
Planet Fitness Black Card Membership
I didn't like
  • Rudeness and sexual harassment by employees
#1033443
Reply to reviews
They signed up my twin girls black card and had us bring birth certificates in , they worked out at the site then one day got told they cant work out because they're not 18. Their fault!! I wouod like sign up fees waived in order for them to get 10 memberships. Thank...
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Anonymous
Anonymous

If they are under 16 they cannot workout without a parent or guardian present at all times. between 16 and 18 they just have to have parental consent, but may be in the club...

1.0
Product
Planet Fitness Black Card Membership
#1007348
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Planet Fitness has continued to bill her and has billed for the addl $39 "maintenance fee". She has been charged $120 in overdraft fees, $39.00 in "maintenance fees" in addition to mos fee of $10 x 2 since cancellation. My cc card has been cloned/compromised 2x's...
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Anonymous
Surfer

Early cancellation on a 12 month membership plan has charges for 3 months or pay a $58 buyout fee.So that is why you were charged 3x each.The Black card has a 12 month Commit ...

Anonymous
Anonymous

because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
Product
Planet Fitness Black Card Membership
I liked
  • Hours
  • Equipment condition and availability
#933238
Reply to reviews
i got a black card and they will always over charge me. i wanted to cancel it, but i had to pay $55 so i could cancel it.One month they charge me 20 and the other month 40. Idk why but they said that i had to pay that money. Also they would charge me the yearly- fee,...
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Anonymous
Anonymous

Who are you to comment on EVERYONES STUFF? Sounds like PF needs to get their stuff together. Def their billing department!! You are a rude person! If you are a rep for them th...

Anonymous
Anonymous

"i wanted to cancel it, but i had to pay $55 so i could cancel it." SO WHY DIDN'T YOU CANCEL?"One month they charge me 20 and the other month 40." THAT MAKES NO SENSE. YO...

Product
Planet Fitness Black Card Membership
#927987
Reply to reviews
This gym is a joke and the lie. I signed up with the black card them telling me there is absolutely no contract act all cancel at anytime. Well i go in to cancel because of a move and they were charging me a 55.00 cancellation fee. I told them i was told when signing...
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Anonymous
Anonymous

what a lie. pf black cards have a 12 month commitment, i agree, you came in for the $10, and decided on the black card, and didn't pay attention. and then you blame someone...

Anonymous
Anonymous

You probably were not paying attention. You went in to wanting the ten dollar monthly, but you decided you wanted the amenities that come with the black card. ALL paperwor...

Product
Planet Fitness Black Card Membership
#915234
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