Product: Planet Fitness Black Card Membership Clear all filters (35 of 35 reviews match)
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I used to work at planet fitness and I received a prospect account which allowed free entry. I already had a previous account which I owed money to but they didn’t use that one they made a whole new account for me. Several months later after leaving the job I recently...
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3.6
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Planet Fitness Black Card Membership
#1177130
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Planet Fitness - Fraud

Employee Amber told my boyfriend we would not be billed a yearly fee since we bought a black card membership. We were billed for the. Membership and twice the first month for our monthly fees. Since canceling our contract we continue to have money fraudulently taken from our account.
1.0
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Planet Fitness Black Card Membership
#1168935
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After completing my year contract with planet fitness I decided to cancel as I am leaving the area. I cancelled in person on the 10th of the month. On the 17th of same month PF debited my account and took my money. WTF! The worst customer service ever. Stay away from...
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Anonymous
Taylor

If you truly cancelled by the 10th, then you have a receipt. they not only owe you, they owe ant overdraft fees.

2.4
Product
Planet Fitness Black Card Membership
#1132826
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Planet Fitness - Bad no customet service

The facilities in Puetto Rico are closed because of hurricaine Maria. The Rexville facilities in Puerto Rico were floted. I need to cancel my membership black card. I dont want to be billed if I have no facilities to go. There is no customer service available in Puerto Rico. My cellis 939 241 7415 Jose Padilla.
2.7
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Planet Fitness Black Card Membership
#1126899
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They were notified on 9/25 I wish to cancel my membership and 2 daughters.They responded that it was due to renew and if I wasn't there in person or did a certified letter by 9/25 it automatically renewed and they would charge me $58 each ($174!) to cancel regardless...
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Anonymous
Mike G

I encourage you to do as I did to make sure the irrefutable business that fraudulently mislead you be held accountable for their actions.File your report with the Better Busin...

Anonymous
Not you

Ok " International business professional", regardless of how you operate your small business, or how things "should" be done, a contract is a contract..Simple as that. With yo...

1.0
Product
Planet Fitness Black Card Membership
I didn't like
  • Billing practices
  • Policies
#1106471
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The Customer Service at Weymouth, Ma planet fitness is absurd. I went in there back in August to sign up for the gym as the gym at my apartment complex was under construction so our management team instructed us to go to planet fitness in the mean time. So i originally...
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Anonymous
Moses

what do you mean by audio proof?

2.6
Product
Planet Fitness Black Card Membership
I didn't like
  • Customer service and the way the handle complaints
#1104312
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I understand the one time fee that is charged yearly, but i have been charged 3 times. When i called the ignorant incompetent girl erica at the planet fitness at the inner harbor baltimore she said she couldnt see the fees on my account. I called my bank and they were definitely visible and deducted. I will never recommend this gym...
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Anonymous
vishes

yes, i totally agree. $10 per month is a still, but just called and confirmed additional hidden fees on top of $10. you need to come in with $83 in order to stay, but what wo...

Anonymous
Anonymous

get your Bank Statement and go speak with a manager. to me, sounds like you forgot about your Annual.

Product
Planet Fitness Black Card Membership
#1058278
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Planet Fitness - Taken $

You took more money than the amount that was agreed upon. I want the extra money returned to my account.
Product
Planet Fitness Black Card Membership
#1055950
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I am very fustrated and angry with Hemet, Ca Planet Fitness! Ever since I got my membership this year I've had nothing but problems!! I'm so mad I need this situation delt with and I'm trying to contact anyone and everyone about this I've even gone to the point of...
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Anonymous
Anonymous

this sounds really weird. to create a valid investigation, go to their website and click on the "Contact Us" link. i know that your issue will be addressed. it is importan...

2.5
Product
Planet Fitness Black Card Membership
#1054858
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I no longer have a membership and I haven't been there in almost a year.When I closed my account I started getting text messages about payment. I had told them I was sick and couldn't cancel in person and she told me that was the only way. I finally pay off my debt and...
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Anonymous
Anonymous

you have no contract or a no commitment membership which means you pay until you cancel. you never cancelled!!! so you incurred dues and fees. YOU NEVER CANCELLED!!! No o...

2.4
Product
Planet Fitness Black Card Membership
#1051099
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