I think the elephant in the room is that no one wants to admit they have credit problems. I was a member of planet fitness for almost 2 years, joined with a credit card for the upfront fee but had to give my checking account for the monthly fee and annual fee once a year.
I loved the manager there and it really is convenient for me right at the mall with the bus line right there (dont have a car). But I got in trouble with so many credit cards and it just got too much so I got a couple judgments on me, and if you have money in the bank account they can get a levy and freeze all your money! So I didnt want planet fitness coming in to get their monthly due and my account frozen and then I get charged a rediculous insufficient funds penalty and all that. So I just had to quit my membership because they wont take a debit card or cash.
I think they are losing a lot of customers by this absurd policy. The reason they do this is because debit cards if there is not money in your account, its just rejected and you pay no fee. With a checking account if they try to get money and theirs not enough in the bank they know they will get their money because they can keep coming back over and over again till they get their money.
So basically I have to try to find another gym which wont be as convenient or have all the equipment Planet Fitness did. I really liked that gym, they kept it pretty clean and management was nice and the help (mostly) had very pleasant attitudes so its too bad for them and me I guess!
This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Planet Fitness. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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