Product: Planet Fitness Customer Care Clear all filters (97 of 97 reviews match)
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A staff member of the Planet Fitness located at 2401 Whitehall Park Drive in Charlotte, NC verbally harassed & threatened me. I asked to cancel my membership since I now work in a different city and he immediately said I was ‘being difficult and making his job harder’....
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Anonymous
Anonymous

Nope, no follow-up. When you don't come back this is bogus!

Anonymous
Merve Greene

Since that happened 11 hours ago, I'm sure there is surveillance that shows your altercation between the two of you.I actually find it hard to believe that a Planet Fitness st...

3.3
Product
Planet Fitness Customer Care
#1139618
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11/26/2017 I walked in to planetnet fittness in Morrisville pa around 6:30 ish with my guess and was refused because my guess was not in the system this is the first time this has happened and I am very pissed off the guy behind the the counter has no knowledge of what...
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Anonymous
Mike Grettler 2

Aren’t we surprised by yet another “Planet Fitness Defender” with no grammar skills.You’d ALMOST .. but definitely will figure out it’s the same individual.I encourage you to ...

Anonymous
Anonymous

there has to be more to this. so your guest was not in the system. at that point your guest needs to present I'D. With valid photo ID, your guest is played in the system. ...

Product
Planet Fitness Customer Care
#1137528
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go to the planet fitness in oviedo Florida every single day. All the workers are great and very nice. I want to emphasize again that all the employees there are absolutely wonderful and so so nice this was an extreme situation with a very crazy psychotic female on a...
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Anonymous
Carol S

Hi the same thing happened to me regarding my brother and his membership.He too was terminated from Oviedo planet fitness after being threatened by a staff member.He did nothi...

Anonymous
Anonymous

What you did, she was in fear of losing her job! And a story.

1.0
Product
Planet Fitness Customer Care
#1135097
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Planet Fitness *** bags

#1133293
1.0
Details
I put a membership in my daughter’s name 3-5 years ago on my bank account. She moved away and I called to cancel the account. They told me she had to come in person to the original Planet Fitness with my bank card to cancel!!! They would not stop charging my bank account even though she had not gone in over a year! And moved away from the area!! I finally closed my bank account!
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Planet Fitness - No accountability! Money hungry and robbed me.

#1055348
1.8
Details
Joined Planet Fitness in Greenville SC. Big mistake.Was getting double billed and called them every month a couple times complaining. Told me they would fix it. They didn't. Going to the bank to put an end to it. Shady... no integrity, no honor. Just out to make a quick buck. Get in better shape by running away from this place fast!
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Planet Fitness - Rude workers at night

#1048715
1.2
Details
My disabled aunt came to pick up my uncle tonight and he wouldnt awnser his phone so she called said she was disabled if there was a way to page him and the young black guy hung up the phone on her disrespectful employees
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Planet Fitness - Customer Care Review

#1031534
1.0
Details
Terrible customer service. They act as if they're doing you a favor by letting you be there. Don't dare to question them and if you do they will remind you that they can terminate your contract at anytime.
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Exchange, Refund and Cancellation Policy
Location
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Product or Service Quality
Staff
Value for money
Website
I was just getting off work at my bar that i have worked at for over 5 years pulled in got out and had a convo and got my tanning bed and went in and tanned.Now my understanding is that if im under any inflience they are not allow u to tan correct? Well i did and fell...
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Anonymous
Anonymous

I'm sure there was an entirely different reason that they called the police.It was very possible that if you were under the influence you were belligerent, harassing and visib...

Product
Planet Fitness Customer Care
#1134831
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customer service was HORRIBLE when i demanded answers from the less then desirable "desk" people on automation and can't give a proper human answer i asked for the manager who was less then pleasing to deal with it almost felt like they where under gag order and moved...
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Anonymous
Anonymous

"When i wanted to pay my debt they forgot to reinstate me leaving my account to be frozen and there only interest was getting me back and bribing me with a new membership"Want...

Anonymous
Anonymous

what exactly do you mean a question "on automation"?

1.0
Product
Planet Fitness Customer Care
#1134250
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It was a horrifying and crazy situation I go to the planet fitness in oviedo every single day. All the workers are great and very nice. On 10/19/2017 I went there and there was a dark haired female who yelled at me for grabbing the scanner. She was a huge bully mean...
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Anonymous
Anonymous

Don't touch the equipment! What you did is almost the same as putting your hand in the cash drawer.

1.0
Product
Planet Fitness Customer Care
#1134071
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I went there to meet my wife and i was sit in the waiting area playing with my cell and the guys in the front desk start to ask me what i was doing there? what i answer " waiting for my wife " then they said that i have to check in to use the table ( Manager in that date and time was : Mr Richard ). This was a unusual attitude from them, because i have two membership with Planet Fitness...
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Anonymous
Anonymous

Your explanation is not thorough. From what I understand you are a member.In Planet Fitness everyone in the building must be covered by agreement for liability reasons. If you...

1.0
Plainsboro Center, New Jersey
Product
Planet Fitness Customer Care
I didn't like
  • Customer service
#1133229
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I walked in to my new local planet fitness looking to sign up for the black card . I had to all to be signed up as the front staff was very distracted speking amongst one another. Finally someone offered to help and i thought it would be easy as giving cc info...until...
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Anonymous
Taylor

so you refused go find another gym. or get a free checking account to pay your bills from.

1.9
Product
Planet Fitness Customer Care
#1119439
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People should pay to use your facility, then when they move or no longer need or are able to, just let them pay the fee (that is stupid) and leave. They should be able to go to any Planet Fitness and do this, not just the original one. Enjoy the last few dollars you...
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Anonymous
Anonymous

PF locations are franchises. they do not have nationwide database access to everyone of the 8+ million members. so when you want to cancel you have 2 choices... in person or...

1.2
Product
Planet Fitness Customer Care
#1117747
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The worker Mike that works the front was given a name to me because they seen him with a pair of bose head phones like in some of the pictures me working out with on .I asked him about them acted clueless. I dove deeper in description he... said I seen him with a pair...
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Anonymous
Megs Pearson

you lost them. you left them behind. they were not stolen from you! he says they are his. neither one of you can prove the purchase, however, he has possession. they are h...

Anonymous
Marci Walker

you lost them. the club does not have to keep a lost and found. you LOST them. that means they are NOT stolen.you will not get anywhere, even if you have a receipt and the ...

2.7
Product
Planet Fitness Customer Care
#1115052
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