Product: Planet Fitness Customer Care Clear all filters (110 of 110 reviews match)
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Planet Fitness - Very unprofessional managers

2/4/2018 Club opens 7:00 and usually allowed to sit in lobby before but not workout. I was stopped from entering which is fine but 5 minutes after I was asked to wait outside, a dozen people were allowed in. At 7:00 when confronted mgr. she basically told me too bad if you don’t like it!
2.2
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Planet Fitness Customer Care
#1182692
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Planet Fitness - Very Discouraging knowing I can't get help from corporate

Call corporate to tell them that the Cleveland Tennessee planet fitness was out of towels while the flu season is so bad and we couldn't keep our equipment clean how are we supposed to stay well and she said they didn't have anything to do with it and was not very helpful. The planet fitness in Cleveland Tn told me to get in touch with Corporate it's like they were passing the buck
4.1
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Planet Fitness Customer Care
#1179191
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I went to Planet Fitness in Downey, Ca on a Sunday January 28 at 4:30pm. I currently have a L.A. Fitness membership but thought i would check them out due to there prices since my wife wanted to join a gym. Upon arrival the gentlemen at the front let us know that we...
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Anonymous
Anonymous

You couldn't have a tour without a guide for liability reasons. The employee was just doing his job.

h.kitchener
h.kitchener

Ah! But by going elsewhere you lose out on meeting someone who thinks they are something other than what they really are.

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Planet Fitness Customer Care
#1178612
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Planet fitness massage chair and hydro bed is the only thing I could use for 20$ a month so I would go at 3a.m til well the guys at night were nice and gave me more coins ( for time) I remember it was a blonde maybe older than 35 haggard looking .. called the police...
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3.4
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Planet Fitness Customer Care
#1173116
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Planet Fitness - Poor customer service

Went to signup and was told to sit at one of the tables and he would be right with us. 40 minutes later and after he waited on multiply other people we decided to leave. The club was understaffed and not very professional at that. Based on the reviews I read that is a common problem at planet fitness. I would rather pay more and attend a better staffed gym.
3.0
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Cleanliness
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Planet Fitness Customer Care
#1172769
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I am so frustrated I have been a member of Planet Fitness for more than 13 to 14 years originally I was a member in in Loudonville New York. I moved to Puerto Rico about a year ago I am now a member of Planet Fitness in Ponce a Puerto Rico. That particular Planet...
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Anonymous
Anonymous

go to the PF WEBSITE. look for the Contact Us link, and submit your complaint. There are rules about PF closure. Check the Agreement that was sent to you in the mail, check...

3.6
Ponce, Ponce
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Planet Fitness Customer Care
#1169503
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Planet Fitness - No Structure

I have been trying to find out WHEN I can get a tour/orientation. No one knows, i keep getting pushed off to the next shift. So i end up coming back, killing time etc.
3.9
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Cleanliness
Customer service
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Equipment Quality
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Planet Fitness Customer Care
#1169435
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Club is closing and men are in the locker room dressing...I come out of shower to get dressed to leave and Female employee comes in unannounced and starts cleaning the mirrors in men's bathroom. I stood there with the towel around me and asked her to leave and she said...
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Anonymous
Anonymous

they have private changing areas. and when they close, that does not mean it's time to take a shower.

Anonymous
Pfit

You should be mindful of the gym hours. The girl probably needed to go home.

Product
Planet Fitness Customer Care
#1169058
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i signed up gave them my checking account number ,they mistakenly signed me up to have funds come out my savings and admitted there wrong doings but refuse to reimburse me,corporate says there independently owned so they couldn't do anything ,im thinking of finding out...
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Anonymous
Anonymous

I'm trying to figure out how a thing like that could happen. if you gave them your checking account number, it is impossible for them to deduct from savings because savings i...

Product
Planet Fitness Customer Care
I didn't like
  • Them stealing my money
#1167815
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Have had this employee at a Planet Fitness near me stare at my GF (been together two years) and I every time we go to the gym. He literally follows us around and sweeps in the general area where we work out. Don't know his name, don't care to. So a few weeks ago I had...
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Anonymous
Roger Martin

That is something that staff is definitely not allowed to do, and can be subject to immediate termination.Definitely tell the manager AND corporate.

3.4
Product
Planet Fitness Customer Care
#1162029
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