Product: Planet Fitness Customer Care Clear all filters (0 of 191 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I tried contacting customer service about a refund on a large amount of bank charge and was not able to get in contact with a representative at all.
Read more
Anonymous
Anonymous

Bank charges can only be refunded by the bank. Planet Fitness does not collect bank charges. Bank charges can only be refunded by the bank. Planet Fitness does not collect ban...

2.5
Product
Planet Fitness Customer Care
#1352341
Reply to reviews
My bank account was frozen someone hacked it and took all my savings. I requested a new card and closed that account I forgot to put my new card into my PF membership and wasn’t charged for I believe two months I saw today I had a withdrawal from my bank for $39 so I...
Read more
Anonymous
Anonymous

Request a printout of your invoices and payment history so that you have a paper and know what you are paying for.

3.8
Product
Planet Fitness Customer Care
#1346551
Reply to reviews
I belong to the Planet Fitness in Saginaw, MI on State Street. I have never seen a more polite group of employees who work as a team and enjoy their jobs. EVERY single time I go into the gym, I am greeted by a warm friendly smile. I literally have never seen any of the...
Read more
5.0
Product
Planet Fitness Customer Care
#1313148
Reply to reviews
I was part of Planet Fitness for about 3 months until one day I felt asleep in one of the massage beds. One of the people there, a meat head started yelling at me for falling asleep. I stopped going because the people at the front desk did not gave two craps about it....
Read more
1.5
Product
Planet Fitness Customer Care
#1310588
Reply to reviews
Show

Planet Fitness - Billing issue

They overdraft my bank account I don't get paid until This Thursday so please don't over draft my bank account thank you
Product
Planet Fitness Customer Care
#1307906
Reply to reviews
I was at the Inglewood, CA location that is on Manchester Blvd. During my workout there was a man talking loudly on his phone for 20 minutes. I moved to another machine , but could still hear the entire conversation. I flagged down Mark, a PF employee, and asked what...
Read more
1.0
Product
Planet Fitness Customer Care
#1306765
Reply to reviews
I am trying to pay my past due balance but it wont let me since it currently states that my account is "inactive" I called my home club multiple times to try to fix this but since I no longer live in the area they stated "they can not help me" and the club here at the...
Read more
Anonymous
Hmichey

I used to be a manager at a PF location. Unfortunately there are two different types of billing accounts with ABC Financial (The billing company they go through). You have a p...

1.0
Product
Planet Fitness Customer Care
I didn't like
  • Way they treated clients
#1306027
Reply to reviews
Show

Planet Fitness - It kept giving me the same stupid line.

No one answered the phone. There is a reason why im calling corporate and not my home gym. Ever think of that. Now im pissed cause no one will talk to me or give me a straight answer. I expect someone to call me back about this if i dont hear anything i will sue planet fitness. I want to speak with a manager no one else unless that person runs planet fitness theirself.
Product
Planet Fitness Customer Care
#1305641
Reply to reviews
my bank account associated with planet fitness was closed over 6 months ago. yet when i showed up today . instead of just making it right , i was told i owed over 100 and cant be there till i contacted custormer service which is closed at the time of course. now this...
Read more
Anonymous
Hmichey

You should have updated your account with them as soon as you knew you were closing your bank account. That was your neglect that allowed for a balance to be racked up. Theref...

3.3
Product
Planet Fitness Customer Care
I didn't like
  • I was unfairly charged for nothing
#1305207
Reply to reviews
Show

Issues and problems at Planet Fitness

I walked into my gym and stood at the front for 10 minutes and i didnt see any employees, i was trying to use a tanning bed. Im very dissappointed with my visit, after standing there i just left.
2.5
Details
Additional Fees
Billing Practices
Cleanliness
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Value for money
Website
Product
Planet Fitness Customer Care
#1303987
Reply to reviews