Product: Planet Fitness Customer Care Clear all filters (0 of 308 reviews match)
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Planet Fitness - Rude Staff

Extremely upset consumer. I would like to speak to someone.
1.1
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Planet Fitness Customer Care
#1451145
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Planet Fitness - I could not get a refund 39 99 back into my checking account at the franchise level I need that back because I canceled my membership

I could not get a refund at the franchise level in Butler PA I did not realize 3999 was coming out of my account in January and I need that money back into my account I don't use the gym never used it thank you and I just cancel my membership thank
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Planet Fitness Customer Care
#1449007
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Planet Fitness - Nasty staff

Doing the 30 minute workout w michines and steps I was told to go right to left and before that I was told I was on machines too long/ no signs were posted for direction just speed I have been going for 7 years first I have heard if this- I felt harassed because it happened all the time like I was singled out and management stated that I could always just quit so I did
2.0
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Planet Fitness Customer Care
#1443762
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Planet Fitness - I was doing a workout in the circuit area when Brianna an employee asked me to leave circuit area because I wasn't following the circuit rules and threaten me to cancel my membership and offended

And insulted me by asking me if i know how to read the rules.
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Planet Fitness Customer Care
#1443358
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Management of planet fitness

This company i think have the worst policies in dealing with coustomers
2.9
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Planet Fitness Customer Care
#1435375
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Planet Fitness - Beautiful facility but nothing done about complaint s

Temperature way to hot for a work out u r soaked within ten minutes and u work out for almost 2 hours 4 people at front desk doing absolutely nothing if u have questions or complaints certain individuals blow u off and say nothing they can do about it
4.0
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Cleanliness
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Planet Fitness Customer Care
#1435073
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Night shift front desk staff member, Rose, was without a doubt the worst customer service staff member I have encountered in quite some time. As I entered the gym with my wife, in a great mood, I exclaimed, "Good evening! How are you?". I received the wtf stare with no...
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3.9
Product
Planet Fitness Customer Care
I liked
  • Clean gym
I didn't like
  • Counter staff
#1433930
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I've been a member at the Schererville , Indiana location for 3years or longer. I workout at least 5 days a week, unless I have to work or on vacation. Anyway, I ask the girl a about the fan speed. it was on medium speed and I ask if it could be turn down... like I...
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4.4
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Planet Fitness Customer Care
#1428412
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Planet Fitness - I think its ridiculous that you cant bring your 12 year old child in to exersice.

Planet fitness, this is a bad policy. We need to get children out doing things, instead of playing video games. My family has had a black memberships several years with you. Lets manage the process and let kids be active, with their parents.
4.5
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Product
Planet Fitness Customer Care
#1426487
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Dear Corporate Office: My name is Nancy St Clair, check in number (754)777-8439. Moments ago I encountered with Olivia and Britney, your staff. They were very unprofessional and condescending. I initially wanted to freeze my account due to my recently diagnosis of...
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Anonymous
Anonymous

Thousands of people come in with sob stories. What you wanted was more than what you got. YOU WANTED AN I'M SORRY. Why are you freezing, though? If you have several seizures a...

5.0
Product
Planet Fitness Customer Care
I didn't like
  • Brittany was rude
  • Olivia was rude
#1421365
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