Product: Planet Fitness Customer Care Clear all filters (0 of 168 reviews match)
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I went in this morning bout 1025. An emwrgency call that i had to keep my grandson who is 8 and a very responsible 8 year old. I asked if he could sit to the side for only 30 minutes and play on his computer. I was told by the gentleman with blonde hair that he could...
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BlindEagle
BlindEagle

It's written in your contract that nobody under the age of 13 is allowed the in the facility. You are told this upon signing up and you legally sign to agree to it. It doesn't...

Product
Planet Fitness Customer Care
#1289159
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After discussing what happened with the manager I was basically just told what I should have been told at the beginning and there was no offer to fix any of the mistakes that they made or anything so I was left pay overdraft that was technically their fault cuz I was...
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Anonymous
Anonymous

I cannot comprehend what you are trying to write.

Product
Planet Fitness Customer Care
#1282616
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After going to Planet Fitness for seven-days a week for over three years, I am giving them TEN stars. They are not only a well-maintained and well-equipped gym, but it goes way beyond this. The staff is extremely friendly and personable; they are like a "family" that...
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Anonymous
Anonymous

That's a STAR PF!Thanks!

Anonymous
Anonymous

Show how stupid people there are

Product
Planet Fitness Customer Care
#1282333
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Planet Fitness - I'm not sure if this is real or a parody?
I found this video on YouTube of Planet Fitness. Is this real or a joke? https://youtu.be/Dvyudnj_HJo {{Redacted}}.
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Anonymous
Anonymous

Overnight, there is usually just one staff on duty. Their responsibilities are to clean the club. They cant always be up at the front desk. Don't disparage a staff for doing t...

Anonymous
Guest5490

This is creepy af

Product
Planet Fitness Customer Care
I didn't like
  • Takes too long to find staff member whenever i go late at night
#1276504
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Planet Fitness - Horrible values

never give this company your account information. I gave them my bank card to buy eye protection and they started taking money from that account. Dishonest company with very poor customer service.
Product
Planet Fitness Customer Care
#1259581
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Every business I dealt with was very helpful and accommodating, except the LaGrange, Georgia Planet Fitness. They were exceptionally rude, and even after I swiped my card right there to pay all the penalties and fees they felt they were owed for me not being able to...
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3.2
Product
Planet Fitness Customer Care
#1258155
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I have to cancel my account with them because I had a heart attack and doctor wasn't letting me work out anymore now they want $58 to cancel my account they said I have a contract I never signed the contract I will make this public if they don't cancel my account they...
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MinuteBorderCollie
MinuteBorderCollie

Every member when signing up is signing a contract. Even the "no commitment" memberships have a contract that is signed and understood. No matter what gym you go to there is a...

Anonymous
Sweet Suze

Sir, I am a member of PF and I support PissedCustomer. I believe in calling out bad businesses for anything that is unfair and unethical however in your case you are incorrect...

2.5
Product
Planet Fitness Customer Care
#1251815
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Planet Fitness - Fraud

Called because someone got my card info and plant fitness would not give my money back told me I signed up online witch was a lie. I see why they have bad reviews.
1.0
Details
Exchange, Refund and Cancellation Policy
Product
Planet Fitness Customer Care
#1251081
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I asked to speak to some one on corportate level. Basically was provided a e-mail which in return goes to my local gym . I asked the employee name and was provided a false name. I was corner by the employee while I wad half dressed getting out the shower. I then...
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MinuteBorderCollie
MinuteBorderCollie

Franchises are operated independently, corporate wont do much.

Anonymous
Anonymous

Go to the website Planet Fitness. look for the link that says "contact us" and place your complaint there. be as detailed as you possibly can . that email will go directly to ...

1.6
Product
Planet Fitness Customer Care
I didn't like
  • Employess and customer service
  • No corporate contact
#1250376
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I'm trying to resolve a billing issue management has not been able to be there to answer my calls and I'm very frustrated with the way things are going I've never had an issue with Planet Fitness running my account running my credit card to take the.
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MinuteBorderCollie
MinuteBorderCollie

What is the billing issue? Gotta explain if you want help. If it's an annual fee around $39 then its something you signed for and have no reason to be upset.

Anonymous
Anonymous

Every new member pays an Annual Membership fee within 2 months of joining. it's on ALL paperwork shown to you & the website.{{Redacted}}

Product
Planet Fitness Customer Care
#1249950
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