Product: Planet Fitness Customer Care Clear all filters (0 of 288 reviews match)
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My name is Jose Montes. Today, November 01, 2018 around 10:20 p.m. in the Covina, CA branch, I tried to use the 30 min. workout and a woman was seated in the machine with the number 2. After I did the first step, I tried to use the machine with the number 2 and the...
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Anonymous
Anonymous

The employees aren’t there to babysit grown adults. Handle your own workouts the same equipment is out on the regular floor.

2.7
Product
Planet Fitness Customer Care
I didn't like
  • Staff customer service really bad in covina ca branch
#1392664
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Planet Fitness - Charged fee

This is ridiculous I went to my club & requested cancellation why am I still being charged I requested cancellation in September due to fraudulent activity on my card! Now here I am again!!! Please help!!!
4.9
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Planet Fitness Customer Care
#1390635
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Planet Fitness - Waist of time

Customer service is a waist of time and no help to consumers at all.
2.8
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Planet Fitness Customer Care
#1382235
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Planet Fitness - Racism

There is this older white man that works at the planet fitness in winston salem on peters creek parkway. Je is definitly a racist. I experenced it first hand from him. I am black.
4.2
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Planet Fitness Customer Care
#1381541
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I have spoken to staff twice regarding cold shower water and was told by management, that they had never recieved a complaint before. As I like the facility, I gave them the benefit of the doubt and went early in the morning for my next work out! In fact, I was the...
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3.1
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Planet Fitness Customer Care
#1377955
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I signed up specifically for this gym because it is a judgement free zone and I walk in in just a spirts bra and jacket and the lady at the front desk followed me to my treadmill and asked me to zip up my jacket, because it’s a judgement free gym. I felt attacked and...
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2.3
Product
Planet Fitness Customer Care
#1373533
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Planet Fitness - Tons of ***

This placed is covered with *** employees. Learn how to work a computer and not be such *** to your customers. {{Redacted}}
1.0
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Planet Fitness Customer Care
#1371168
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Planet Fitness - Trash service

Really bad customer service went told me i couldn't cancel now im charged with annual fee
1.8
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Planet Fitness Customer Care
#1370909
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I have had this issue at several planet fitnesses, but tonight was the last straw. A female employee at the 21st and Amidon location in Wichita kansas - she works night. She has earbuds in and is singing as loudly as possible, even when going up to help customers, just...
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FragrantNumbat
FragrantNumbat

Sounds to me like you are jealous of her.

4.9
Product
Planet Fitness Customer Care
I liked
  • Most things are fine
I didn't like
  • This particular employee
#1370848
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I have been trying for months to clear my account. For several months I’ve went and asked if I owe a payment and never was told a yes until after late fees were applied. I’ve brought in bank statements several times and still no help. I finally this morning spike to...
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Anonymous
Suzzane

I’m having the same problem

Anonymous
Anonymous

A late fee is applied with 3 days of payment rejection. The staff has no control over that.

2.1
Product
Planet Fitness Customer Care
#1370038
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