Product: Planet Fitness Customer Care Clear all filters (133 of 133 reviews match)
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Planet Fitness - Help stolen money

Omg they just over draft my account I cancel last month Jurusha tucker they will rob u don’t sign up
Product
Planet Fitness Customer Care
#1245958
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I was on the treadmill while my son was using exercise equipment behind me 15ft away and as I took off my headphones I heard two male staff laughing loud looking in the directions of my son struggling with the equipment .. I thought members as well as staff should...
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1.0
Product
Planet Fitness Customer Care
#1229325
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Planet fitness is consistently inconsistent with their open and closed hours and as a disabled person I have been highly disappointed since this disrupts my rehab schedule. The least they could do is offer a credit or prorated amount for the hours that they are...
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Anonymous
Anonymous

consistently inconsistent?The following are possible holidays, but not all PFs close early or have special hours:New YearEasterMemorial DayIndependence DayLabor DayThanksgivin...

Anonymous
Anonymous

Get over it! What a special human you are. They closed for Easter for their employees.Whether the celebrate a Christian holiday or go for an egg hunt, staff received family ti...

2.8
Product
Planet Fitness Customer Care
I liked
  • Original 7 days 24 hours
I didn't like
  • Change to 5 days shortened hours
#1224016
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I have been with Planet Fitmees for some time. I work out every evening for about two hours. I was on my way to the lake today to do some kayaking and stopped at the gym to get in some upper body workout before I got the lake. I was met by a very rude young blonde girl...
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Anonymous
Gronk

No the OP is truly a special person. The kind of person who thinks the whole world must revolve around them, Evans’s they woke up that morning. It’s a safety concern and a iss...

Anonymous
Anonymous

Are you THAT special that the employee should risk their job for you?

3.2
Product
Planet Fitness Customer Care
#1218669
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Went in to work at the facility in Conroe out at approx.10:15 pm An employee (Ron Canales ) was working the desk . After I informed him that I forget my badge,He stated next time bring your baggage it makes it easier on me when I’m busy. I explained to him that I was a...
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Anonymous
Anonymous

Dang, i know about this, after 10pm, he's busy and solo at the front desk. He was asking you to help him out next time you come on to avoid delay. Yes, it makes ot easier! YOU...

Anonymous
Anonymous

That's absolutely terrible!!! I'd fire him on the spot!!!

Product
Planet Fitness Customer Care
#1215447
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Planet Fitness - Getting charged twice

Planet Fitness - Getting charged twice
I was paying for me and my sister but she recently switched it to her bank but im still getting charged for hers and ive called and gone to our planet fitness facilory but their not seeing any problem
2.6
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Planet Fitness Customer Care
#1214313
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I wen't to work out at PF this morning and was ignored!As I stood there waiting to get my card thing scanned. Apparently the conversation they were having was way more important than helping a paying customer get checked in. As one young lady rolled her eyes at me. I...
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Anonymous
Anonymous

minimum wage!

Product
Planet Fitness Customer Care
#1214068
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Planet fitness is very unprofessional

I have a business and set up about 10 employees and we have people quit and get fired due to us being a business. I am told that I have to go to different locations to end the account for those employees. I pay for all of them and when I set it up I came to one location to set up. This is ridiculous!!!!
1.0
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Product
Planet Fitness Customer Care
#1210480
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Planet Fitness - ANNUAL FEE

My husband was charged 39 fee also, knew nothing about it, just showed up on his acct. was treated rude and inconsiderate when he asked about it, he quit, would never reccomend this gym.
Product
Planet Fitness Customer Care
#1201134
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Planet Fitness - Staff and trainers

People are older and have no idea what they are doing to the point of injuring themselves .i see staff and trainers talking to each other daily and are impervious and unwilling to step in and take 1 minute to show or help. Very very very unprofessional...
Product
Planet Fitness Customer Care
#1200370
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