Product: Planet Fitness Membership Clear all filters (602 of 602 reviews match)
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2 years ago I joined my local Planet Fitness Gym while it was still under construction. Since they opened a few months later, I attended twice. Oct. 1st they charged the yearly membership fee to my debit card; 2 days later I went in to cancel fully expecting to have...
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Anonymous
Marty

a business cannot make you use it, they just can be open for you. PF does just that. so... you attended twice. the dues are monthly then there is an annual fee. everyone p...

1.0
Product
Planet Fitness Membership
I didn't like
  • Policy
  • Unhelpful management
#1113147
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Hidden fees - watch out!When I cancelled my membership, I was told I would incur no more fees. However, I was charged a $39 annual fee (deducted directly from my bank account) for 2018 later that week. The local gym was not able to reverse the fees and neither would...
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Anonymous
Marty

Take your receipt to the manager. but if you cancelled AFTER the 25th, you are liable for the Annual Fee. It's not fine print on the Agreement. the cancellation refers to t...

1.7
Product
Planet Fitness Membership
#1110845
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I recently got very sick and became disabled.I am in a wheelchair chair and unable to walk. I had sent emails and request to cancel and got nothing back and still got charged the anual fee. I called and you said I had to come down IN PERSON!!!I’m in a wheelchair and...
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Anonymous
Samantha Teynild

how the heck are they supposed to know your circumstance over the telephone or email. haven't you heard that 90% people LIE to avoid legal responsibility .cable bills, energ...

Anonymous
Anonymous

you recently got sick, became disabled and moved out of your apartment. while moving out there are things that have to be done, things to close, bills to pay. since those bi...

2.3
Product
Planet Fitness Membership
#1110628
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Planet Fitness - Crooks

#1110369
1.0
Details
I tried to cancel our membership back in March was told we had to pay for February because for some reason they did not recieve payment. They will not let us cancel then today when I call I am told I will have to pay annual fee plus the February payment even though we have not used them since February. I am mad and fill like I have been robbed.
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Customer service
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Exchange, Refund and Cancellation Policy
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Value for money
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Planet Fitness - Rip Off

#1109160
1.0
Details
I waited to cancel on my year end date so I wouldn't get fined and as soon as I go to cancel at the 1st, they automatically pull a renewal fee $39 from my account in which I didnt agree to. And at cancelling on the year to date they still didnt waive the renewal fee automatically charged
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Additional Fees
Billing Practices
Cleanliness
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Planet Fitness - Pissed off

#1107061
3.2
Details
If i had time to go to planet fitness i would work out, it is ABSOLUTELY stupid I have to go there to cancel.
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Planet Fitness - Won't Let You Cancel

#1104921
I have been trying to cancel my membership for 2 months now 1st I called corporate to cancel and they told me I would have to go into a gym to cancel....I went into a gym here in Kansas and they told me I couldn't cancel there because I had signed up in Illinois, I would have to go there... No one will let me cancel my membership......This gym is weak
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And without notice or reminder PF withdrew the annual fee!!! I would have had the money in the bank if they would have sent a friendly reminder...but they are not that considerate. Even my car insurance sends a monthly reminder. What it cost me in bank fees I could join a decent gym...
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Anonymous
Anonymous

I have an app that reminds me of upcoming bills. I don't expect reminders, thru mail, email or text messages. No matter what happens there are bills to pay. that is true fo...

Product
Planet Fitness Membership
#1109630
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I joined a few years ago when they first opened in my town.I signed up to be a black card member. I gave them my bank account information in the form of a blank check. All went well the first month. The second month they told me something went wrong and they couldn't...
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Anonymous
Cherie

if their screen reads INSUFFICIENT FUNDS, then during the attempted withdrawls, you were NSF. they do not control the reason why the bank rejected payment.If you have a bala...

3.1
Product
Planet Fitness Membership
#1105969
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I joined Planet Fitness in Peoria when it first opened. Enjoyed it then due to unforeseen circumstances I could no longer come to the gym. I called and explained my situation (back in December of 2016) and they said no problem they would cancel my account. I sign up...
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Anonymous
Portia

online signup will not read that you have another membership, or that you owe.But seriously, you allegedly called AND THEN you haven't balanced your bank account in over a yea...

3.0
Product
Planet Fitness Membership
#1102854
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I called a week ago to cancel my acct with PF only to find out that you have to go in person to cancel.If I could've done that, I would've. To make matters worse, they didn't tell me that the payment would've had to have been cancelled on the 10th which is the day I...
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Anonymous
Mike

"I called a week ago to cancel my acct with PF only to find out that you have to go in person to cancel.If I could've done that, I would've."in person or certified mail has al...

Anonymous
Anonymous

So you didn't read the contract correctly when you signed and now you want to complain. Typical.

2.6
Product
Planet Fitness Membership
#1088419
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I see that you haven't been here since November. I would be glad to cancel your membership and refund the dues we charged you for the last 8 months that you didn't use the gym. I hope you will come back to Planet Fitness in the future." I guess they skipped Customer...
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Anonymous
David Davenport

it's impossible for PF to charge you *** nilly. Impossible. They can only charge what you agreed to, which includes late fees, and nothing more.Your beef is with yourself! ...

Anonymous
Anonymous

yes, it was,an oversight on your dauggters part. I'm sure,that the move didn't take place overnight. there is a HUGE window to cancel your membership, best in person, but ce...

1.0
Product
Planet Fitness Membership
I didn't like
  • Customer service in handling cancellation polity
  • Feeling like i got totally ripped off
  • Rude staff
#1085409
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the planet fitness where I'm a member said they would put the $21.00 back in my account because it was there fault but I also want the 2 NSF fees back in my bank account and she's not willing to do that..this was a mistake on your end in North Versailles pa..if I don't...
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Anonymous
Anonymous

if you froze your membership there world be a receipt that you would have signed. that receipt was emailed to you. but even if you didn't receive it . it had to be created. ...

Anonymous
Anonymous

I don't know what the responsibility is legally, but in my PF, if it's their fault, they will pay the fee. good luck.

4.3
Product
Planet Fitness Membership
#1079517
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They can't bill correctly at the Waterbury Planet Fitness. They take the monthly amount out on the 15 th sometimes ...13th,12th ocassionally on time. The manager Lou is so nasty to the workers and costumers! I don't know how he got hired? He has 4 teeth left and a very...
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Anonymous
Anonymous

wow you judge something awful !

Anonymous
Anonymous

billing is on the same day nationwide for all clubs. it does however depend when your bank posts the payment. that is the bank not pf.as for your perception of the rest, per...

Product
Planet Fitness Membership
#1078072
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