Product: Planet Fitness Membership Clear all filters (680 of 680 reviews match)
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Planet Fitness always advertises $1-$5 start up...so disappointed when I finally can go back, this is not offered. I always thought of planet fitness as the gym for the regular guy. No judgement, great start up fee. I wonder how many retired, disabled, fixed income...
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Anonymous
Anonymous

They have 8 million members and are doing ok.

Product
Planet Fitness Membership
#1240671
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I joined this gym last year for the simple fact that they had childcare.I am a single mom so this worked perfectly for me. After just 3 weeks at this gym, i was told that they would no longer provide childcare. So i told then i would no longer be a member at this gym...
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Anonymous
Anonymous

what method of cancellation did you use?

VariablePointer
VariablePointer

What location was this at??

3.2
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Planet Fitness Membership
#1240567
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Planet Fitness - About my account

Hi im calling about an exsting account i had that did not get cancled . It was in the costa mesa planet fitness in california . The maneger didnt not cancle my membership .
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Planet Fitness Membership
#1237117
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So If I was moving, do you really think I’m going to join another Planet Fitness? Am I going to recommend them to my friends? Nope. After many years in customer service I can honestly say it was like dealing with an obnoxious 14 year old, not a professional. I will be...
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Anonymous
Anonymous

IMO, you weren't very good at Customer Service.

Anonymous
Anonymous

1) She asked why because they document why.2) The cancel deadline to stop the Annual was March 25. It's in your Agreement.3) If you refuse to sign, she can't cancel it.4) She ...

2.2
Product
Planet Fitness Membership
I didn't like
  • Billing practices are scandalous
  • Overcharging practices
  • Rude employees
#1223010
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Planet Fitness - Billing question

I have tried to pay in cash for my membership and I was denied. The company did judge me and went against motto. Shameful.
2.7
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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Planet Fitness Membership
#1222630
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Planet Fitness - Horrible Experience

I have had nothing but problems since I started this membership. I’ve stopped going and have also experienced racism at a location and nothing was done. Now all of a sudden I want to cancel and I have “fees”. I just want my account closed and nothing else to do with this company.
2.5
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Planet Fitness Membership
#1221245
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I pay a whole year for two memberships they never e mail me to said it was about to expire I was a day after and they charge me 80 dollars to cancel. Every time o want to go is busy and awful nasty people working at the costumer service desk I show them that my son was...
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Anonymous
Anonymous

i do my bookkeeping using an app. B4 that, I used a calendar and a ledger. I never counted on anyone reminding me when a bill was due.Come join the 21st century. Come learn re...

Anonymous
Anonymous

unless you have a Paid In Full, the memberships do not expire. The Annual is not a renewal fee.

2.3
Product
Planet Fitness Membership
I didn't like
  • Staff
#1219722
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I have been a member for several years. I moved to South Carolina and had to have a kidney transplant. I have called and written letters to several locations to cancel the membership as they are "illegally" charging my account each month with no quick and practical way...
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Anonymous
Anonymous

It's all legal dude! Just cancel the right way and you'll be done. Stop payment and risk collections. Up to you dude.

Anonymous
Anonymous

Spare the kidney sob story, really. Cancelling is easy, mail a letter to your home club, certified. Certified means you have a receipt. Request that you receive a call from yo...

Product
Planet Fitness Membership
#1218683
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I cancelled my Planet Fitness membership two and a half years ago according to their own instructions but they did not cancel it on their end and now they are telling me I still owe membership fees two and a half years later and they will not resolve it..
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Anonymous
Anonymous

Who ever "Anonymous" is under these comments really should be decomposed and rebuilt to be a human being. You're HORRIBLE like the most of these companies "Anonymous" person o...

Anonymous
Anonymous

perhaps they did cancel it, but you cancelled after the deadline and owed another dues month that for some reason, perhaps account closed, was not paid.Have you actually paid ...

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Planet Fitness Membership
#1216848
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Planet Fitness - Payment issues

Yes I went into the local Planet Fitness and they tell me that they have my payment method fixed but then on the next month it still does not withdraw my payment why can't I use my credit card as my monthly payment
4.1
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Planet Fitness Membership
#1214298
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