Manufacturer: Planet Fitness Category: Memberships Clear all filters (588 of 588 reviews match)
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I see that you haven't been here since November. I would be glad to cancel your membership and refund the dues we charged you for the last 8 months that you didn't use the gym. I hope you will come back to Planet Fitness in the future." I guess they skipped Customer...
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Anonymous
Anonymous

The only problem here is someone who either didn't read the contract in the first place or chose not to abide by it. Your daughter forgetting to cancel it is her fault, not t...

Anonymous
Anonymous

its an agreement where they are open for you to use based on monthly dues. they can't force you to use the club. that's up to each member.the agreement clearly gives cancell...

1.0
Product
Planet Fitness Membership
I didn't like
  • Feeling like i got totally ripped off
  • Rude staff
  • Customer service in handling cancellation polity
#1085409
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the planet fitness where I'm a member said they would put the $21.00 back in my account because it was there fault but I also want the 2 NSF fees back in my bank account and she's not willing to do that..this was a mistake on your end in North Versailles pa..if I don't...
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Anonymous
Anonymous

if you froze your membership there world be a receipt that you would have signed. that receipt was emailed to you. but even if you didn't receive it . it had to be created. ...

Anonymous
Anonymous

I don't know what the responsibility is legally, but in my PF, if it's their fault, they will pay the fee. good luck.

4.3
Product
Planet Fitness Membership
#1079517
Reply to reviews
They can't bill correctly at the Waterbury Planet Fitness. They take the monthly amount out on the 15 th sometimes ...13th,12th ocassionally on time. The manager Lou is so nasty to the workers and costumers! I don't know how he got hired? He has 4 teeth left and a very...
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Anonymous
Anonymous

wow you judge something awful !

Anonymous
Anonymous

billing is on the same day nationwide for all clubs. it does however depend when your bank posts the payment. that is the bank not pf.as for your perception of the rest, per...

Product
Planet Fitness Membership
#1078072
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Planet Fitness - Sucked

#1086368
You cant sign up unless u have checking account thats crazy
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Planet Fitness - Your papers are niche good here!!!

#1083053
2.7
I am a member of Kokomo. I brought my wife in to join, but "Jordan" gave a bunch of *** over our home phone number. He said we can't use the same number even though we have been married over 21 years! Why they would put such an incompetent teeny-bopper in charge of a million dollar facility is beyond me! I will cancel my membership as soon as possible. What a scam...
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Planet Fitness - Membership Review from Citrus Heights, California

#1058892
Ex boyfriend broke up then I switched to my own account and SOMEHOW PF charged my card for both of our accounts.
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Planet Fitness - Greedy manager and worst customer service

#1058245
1.4
I cancelled my first membership 5 years ago and owe late fees???? Also an annual fee without being there a year??? All they want is your money they have no desire to have a good environment or positive staff
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I have a number of friends that have memberships at PF.So I was initially in favor of my daughter and her boyfriend, joining over a year ago, paid ($39.00). Never had enough freetime (motivation) to go and utilize the facility. Paid every month $(20.03). She even meant...
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Anonymous
Anonymous

When one becomes a member whether they utilize the facility OR not, they are still responsible for the DUES. that's what dues are. even if one hasn't used any club in 5 year...

2.4
Product
Planet Fitness Membership
I didn't like
  • Customer service in handling cancellation polity
  • Customer service in handling cancellation policy
#1076478
Reply to reviews
I'm trying to cancel mine and my finances memberships because we are moving but we were told that there would be a $50 something charge for both of us in order to to so.That is outrageous and we are not happy! No commitment my ***! When I signed us up no where did it...
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Anonymous
Anonymous

I find it painfully funny when people openly post that they didn't pay attention or look at what they bought, that they ASSumed they knew or recalled differently, yet NEVER EV...

Anonymous
Anonymous

Sorry, the cancellation fee on a Commitment membership, which is what you have, is on the website and ALL, that's ALL paperwork.You just conveniently forgot. There is NOTHING...

2.5
Product
Planet Fitness Membership
#1075350
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The daid it is a franchise managers decision to see if I can put my Planet Fitness membership on hold by having my Dr. FAX proof of my serious illness that prevents me driving to the cub and the Dr. To get letter re my illness. Club will only tAke a message for the...
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Anonymous
Anonymous

A Drs note is required to place a membership on freeze. while I understand how you personally feel, there have been many others in your position that have felt the same way....

Anonymous
Anominus

Weeelll, weez heeyah at da Panet Fitmiss iz so sorry to heeyah bout yo pollemz but jest no dat we iz woykin haad to simply not kayah. U have u a nice day now, heeyah.

2.1
Product
Planet Fitness Membership
I didn't like
  • Lack of response to telephone calls
  • Membership freeze
  • Mo management contact availability
#1072910
Reply to reviews
I was a member for 2 years- never had any issues, staff had always been too notch.They hire a few new staff and 1 staff member was rude and sarcastic to me at the desk in front of other members. I didn't report him, I should have but when outside the gym I gave him the...
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Anonymous
Anonymous

describe rude and sarcastic. AND you reaped the consequence of YOUR OWN action.

1.0
Product
Planet Fitness Membership
#1071911
Reply to reviews
I received a black tshirt and was told that I was a black card member $15 a month with tanning and could bring guest when first joined when planet fitness originally opend in glen burnie. Talked to someone last year and asked if I could bring my granddaughter and they...
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Anonymous
Anonymous

I don't see a $15 a month membership being offered at Glen Burnie right now. That doesn't mean they didn't once. More info is required herebut it is important to note that t...

Anonymous
Anonymous

sounds like you had a $15 monthly (not all PFs offer those). I believe is a rare non commitment club access only. ALL black card memberships are $19.99 a month.If check your ...

3.6
Product
Planet Fitness Membership
I liked
  • I like to go there to workout
#1071891
Reply to reviews
I never used the gym in July and was already planning on cancelling my membership. I mean if I used the membership in July I would happily pay the annual fee but I never used it and if they told me that the fee will go in on July 1 I would've cancelled then, not two...
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Anonymous
Anonymous

i think that you didn't pay attention and got the dates mixed up.

Anonymous
Anonymous

I can't corroborate your treatment, but when you signed up you would have received a copy of the agreement in your email.what you agreed to pay, including the Annual fee, is w...

Product
Planet Fitness Membership
#1071376
Reply to reviews
Apparently (after investigating), Planet Fitness started pulling monthly billing cycles out of my credit card again (the one for paying bills, the one I requested them NOT use) and had been doing so for 3+ months. Taking funds that was moved into the card causing that...
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Anonymous
Original Poster

Exactly, They assured me the credit card information would NOT be saved and it was a one time charge. Obviously that was false and they lied. They also refused to correct issu...

Anonymous
Anonymous

if you simply pay a past due bill, your card does NOT go on file. it's a one time charge. you stated that you only paid, but did not update billing. Updating billing is a p...

1.5
Product
Planet Fitness Membership
I didn't like
  • Billing practices
  • Unwillingness to rectify issue due to their mistake
  • Customer service
#1071013
Reply to reviews