Product: Planet Fitness Membership Clear all filters (0 of 726 reviews match)
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I canceled my membership over a year ago and they still continue to take money from my account. This company needs to be investigated ( FRAUD)
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BlindEagle
BlindEagle

Go to your home club and talk to them about it. How did you cancel your membership? There are only two methods for cancelling a membership;1. you go down to your home club in ...

1.2
Product
Planet Fitness Membership
#1308961
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Planet Fitness - Frustrating, exhausting,.

Ive been out on vacation and I called my gym, and they said I’m 2 months behind and it’s showing I didn’t pay my June and may bill, when I did and it’s clearly in my bank statements, I’m trying to work out and all of that, but it’s on my bank statement that I payed y’all the past 3 months, I’m beyond confused and frustrated.
2.1
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Planet Fitness Membership
#1307854
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my wife and I signed up, didn't use it, cancelled our account. they continued to bill us for 4 months. first we didn't cancel our account, then we cancelled too late, then we only cancelled my membership and not my wife's. all said and done they took us for...
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1.9
Product
Planet Fitness Membership
I liked
  • Equiptment
  • Some of the staff
I didn't like
  • Disrespected
  • Lack of help from managment
  • Failure to refund money not owed to them
#1306917
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How do I change my automatic monthly billing date from the 15th to the 20th of the month? I'm paid on the 20th. My pay on the 5th is for rent.
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Anonymous
Hmichey1

The ABC Financial billing date is the 17th.... not the 15th. But they cannot change the billing date at all. It's a preset thing in their system.

BlindEagle
BlindEagle

The pullout date is decided by ABC Financial, who all Planet Fitness' do their billing through. They can't change the date. Just budget correctly so that you have that money e...

Product
Planet Fitness Membership
#1306218
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I am subscription because I moved and was told that I can't postpone it. I called my home store that I moved 420 miles away from and they said I had to call corporate and I'll corporate telling me there's nothing that they can do. But I have to write a letter or go...
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Planet Fitness Membership
#1305170
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It's no wonder, that people go to other gyms, I would not recommend this to anyone, there are many more places in Lubbock that are 100% better than planet fitness. Poor service, rude employees, misleading information, Watch out everyone!!!! You will be ripped off...
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Anonymous
Durpa

No you were not misled. You can cancel at any time. But with any contract you have to buy out. If you don’t believe me then go ahead and cancel anything from cable to your cel...

Anonymous
Anonymous

Thank you for the quote on the cancelation fee. That is the same offer here in NC Now I know.

1.2
Product
Planet Fitness Membership
I didn't like
  • Anything about planet fitness
#1302399
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Moved from state no longer have the insurance that paid half the monthly fee. Explained that to them and they do not care will continue to pull money from acct even though im cancelling. I am a senior and i dont know what to do. I will contact bank and tell them to...
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BlindEagle
BlindEagle

If you send them a letter, stating that you moved and wish to cancel your membership, they will cancel your membership for you. They can't do it over the phone, policy is eith...

Product
Planet Fitness Membership
#1299112
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I went to the club i rejoined under solver sneakers and they charged me for both a upgrade and a regular membership. I was done with my 1yr contract but they just keep on charging. You must go on to the club you joined at and tell them to stop. This company has no...
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Anonymous
Anonymous

To be SS, they must go to the SS database and verify that you qualify. Then they have to convert your membership and you must sign a new agreement. Deadlines still apply.Which...

Product
Planet Fitness Membership
#1281745
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Pulling out money when I don't have money in my account for another day or two from when they're pulling it out you guys need to work with the customers and not with your business customers should always come first find a date that the customers can pay on rather than...
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Anonymous
Anonymous

So you are upset that when you signed up AND learned that your dues would be deducted on the 17th, that's a HARD print in the Agreememt, that what, it's their fault?

Product
Planet Fitness Membership
#1281117
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I canceled my membership and was charged a yearly fee I wish to have my funds returned to me.
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BlindEagle
BlindEagle

If you canceled within a week of that charged being pulled, it's already being processed with the banks and they can't stop the payment. You must cancel a week before any paym...

Anonymous
Anonymous

What date did you cancel ? and what method of cancellation did you use?{{REDACTED}}

3.4
Product
Planet Fitness Membership
#1273800
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