Planet Fitness - Review in Fitness Centers category from Garner, North Carolina
I join the club, only purchasing the $10 membership. Not knowing it only covers myself.
So after a week of having the card, now knowing that my child couldn't come with me, so i canceled my membership. My problem is, when i went there to cancel my membership, why didnt the lady tell me right then to sign a cancellation form, but yet she key in my account that i cancelled in May, but yet still today they still pulling money from my account. That's bull!! But yet they want give me my refund for the months they took from me smh.
And they want let you speak to someone from corporate, i don't understand this place. I spoke with my family attorney and they gave me advice as to what to do.
Because clearly they shouldn't have been taking money from my account after i cancelled my membership.
Reason of review: Return, Exchange or Cancellation Policy.
Location: Garner, North Carolina
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